Window cleaning service · Colleyville, TX · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%96+25Value 15%100+15.2Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 61 exterior cleaning servicesiPosition by Experts Score among all companies we track in this category. · better than 65%
5.0★★★★★190 Google reviews · 24 photos
99%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.5%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate Window Hero Southlake five stars based on 190 reviews, noting that the owner responds to 99% of feedback. Customers frequently cite punctuality, professional communication, and thorough window cleaning, power washing, and gutter services as key positives. The single low-star review indicates that leaving unsolicited items on the property contradicts customer expectations for no-solicitation policies.
Google rating: 5.0 out of 5 from 190 reviews (99% five-star).
Reviews on this page: 190 Google reviews (175 with written comments, 10 with photos).
Owner responses: the business replied to 99% of reviews.
Most recent review: October 13, 2026.
Service: Exterior Cleaning Service serving Colleyville, Texas.
Data from Google, last updated October 28, 2026.
Score profile vs other exterior cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Window Hero SouthlakeExterior Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Window Hero Southlake: 98/100 on this factor. Category median: 97.A
98
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Window Hero Southlake: 96/100 on this factor. Category median: 97.A
96
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Window Hero Southlake: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Window Hero Southlake: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 90.–
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Bar = this company · dark tick = category median.
Star ratings
190 Google reviews we collected
5.0of 5
5 stars18999%
4 stars00%
3 stars00%
2 stars00%
1 star11%
Praise vs complaints
Phrases our text analysis found in 175 written reviews
100%praise
Praise437100%
Complaints00%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
99%fair
Great price3842%
Reasonable4954%
Overpriced11%
Not sure22%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results13330%
Staff & attitude9722%
Speed & response7417%
Would recommend6715%
Price & value378%
Communication174%
Honesty & trust123%
What customers talk about
We read 175 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“We had an outstanding experience with Jacob and the entire team at Window Hero Southlake.”
“The team arrived right on time, was professional and courteous throughout the entire process, and went above and beyond by carefully moving furniture…”
“Michael and team were ontime (within the 2 hour window provided), efficient and thorough.”
“Highly recommend Window Hero Southlake to anyone looking for quality work and exceptional service.”
“Not only was the quality of their work exceptional, but the cost was also very reasonable.”
“Communication was great and we had a great experience from the moment we reached out.”
“I highly recommend their services to anyone looking for a reliable and meticulous exterior cleaning team!”
People customers mention
Kevin21 reviews
Jacob18 reviews
Michael16 reviews
Joaquin12 reviews
Ethan9 reviews
Tyler5 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Window Hero Southlake for 5 kinds of job. Pick one to see what they paid and said.
DDwight4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Jacob and Ethan were amazing! Amazing attention to making sure our windows and power washing needs were met. Will definitely use them again!
CCade7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Exceptional work with exceptional employees. Would highly recommended them to anyone. Communication was great and we had a great experience from the moment we reached out.
Great pricePower/pressure washing
BBenjamin9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
We had an outstanding experience with Jacob and the entire team at Window Hero Southlake. They cleaned all of our windows inside and out, and the results were absolutely flawless. Every window looks crystal clear.
The team arrived right on time, was professional and courteous throughout the entire process, and went…
CCyndi10 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Great company! Prompt and my windows have never looked better. Will definitely recommend!
KKeith9 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Michael and team were ontime (within the 2 hour window provided), efficient and thorough. Great Service . HIghly recommend.
LL15 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Tyler and Ethan provided outstanding service today. They cleaned the building, windows, patio, concrete surfaces and much more. They were efficient, kind, professional and I am very happy with the results. 5 stars all around!!! I would highly recommended their services!
Thanks for sharing your experience, Dwight! We're glad Jacob and Ethan could provide the immaculate results you were looking for. We can't wait to assist you again in the future. -The Window Hero Southlake Team
C
Cade Nichols7 reviewsiTotal number of Google reviews Cade has written across all businesses on Google Maps, not just this one.
Exceptional work with exceptional employees. Would highly recommended them to anyone. Communication was great and we had a great experience from the moment we reached out.
Price assessment: Great price
Services: Power/pressure washing
Response from the owner · 2 weeks ago
Cade, it's fantastic to hear that our team delivered exceptional service and communication. We truly appreciate your recommendation and are grateful for your support! -The Window Hero Southlake Team
B
Benjamin McKibben9 reviewsiTotal number of Google reviews Benjamin has written across all businesses on Google Maps, not just this one.
We had an outstanding experience with Jacob and the entire team at Window Hero Southlake. They cleaned all of our windows inside and out, and the results were absolutely flawless. Every window looks crystal clear.
The team arrived right on time, was professional and courteous throughout the entire process, and went above and beyond by carefully moving furniture to access windows that were difficult to reach. They treated our home with great care and attention to detail.
It’s rare to find a company that delivers exactly what they promise, but Jacob and his team exceeded our expectations. We couldn’t be happier with the results and will definitely be using them on a quarterly basis going forward.
Highly recommend Window Hero Southlake to anyone looking for quality work and exceptional service.
Response from the owner · 4 months ago
Thanks a lot, Benjamin! We're so glad to hear about your outstanding experience with our team. Delivering next-level clean results is what we strive for, and it’s wonderful to know that Jacob and the crew left your windows looking crystal clear. We appreciate your kind words and your trust in us for your quarterly cleaning needs. Your recommendation means the world to us! 💧🏡
C
Cyndi Efferson Larson10 reviewsiTotal number of Google reviews Cyndi has written across all businesses on Google Maps, not just this one.
Great company! Prompt and my windows have never looked better. Will definitely recommend!
Response from the owner · a month ago
Thanks for the great feedback, Cyndi! We're so glad to hear that you found our service prompt and that your windows are now shining with a next-level clean. Your recommendation means a lot to us, and we look forward to serving you again soon! 😊💧
K
Keith Henderson9 reviewsiTotal number of Google reviews Keith has written across all businesses on Google Maps, not just this one.
Michael and team were ontime (within the 2 hour window provided), efficient and thorough. Great Service . HIghly recommend.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · 2 months ago
Thanks for the great feedback, Keith! We're delighted to hear that our team provided you with next-level clean service, arriving on time and delivering efficient and thorough results. Your high recommendation means a lot to us, and we're here to keep your exterior looking its best! 💧🏠😊
L
L Justice15 reviewsiTotal number of Google reviews L has written across all businesses on Google Maps, not just this one.
Tyler and Ethan provided outstanding service today. They cleaned the building, windows, patio, concrete surfaces and much more. They were efficient, kind, professional and I am very happy with the results. 5 stars all around!!! I would highly recommended their services!
Response from the owner · 2 months ago
Thanks for sharing your feedback, L! We're delighted to hear that our team provided outstanding service and achieved a next-level clean for your building and outdoor spaces. Your recommendation means a lot to us, and we look forward to serving you again in the future! 😊🏠
L
Lucy Brown10 reviewsiTotal number of Google reviews Lucy has written across all businesses on Google Maps, not just this one.
Window Hero did power washing and downspout cleaning. We are very satisfied with the results as it had been awhile since we had done it and the driveway and retaining wall were pretty dirty. They were also good about communicating and getting the job done quickly. I would definitely recommend Window Hero of Southlake
Price assessment: Great price
Services: Power/pressure washing, Gutter cleaning
Response from the owner · 2 months ago
Thanks for the great feedback, Lucy! We're so pleased to hear that our super powered exterior cleaning left your driveway and retaining wall looking fantastic. Our team always strives for next-level clean while keeping communication clear and efficient. Your recommendation means a lot to us! 😊🏡
A
Alyson Flora9 reviewsiTotal number of Google reviews Alyson has written across all businesses on Google Maps, not just this one.
Great work. Team was very professional and detailed.
Response from the owner · 2 months ago
Thanks for the great feedback, Alyson! We're so glad to hear that our team provided professional and detailed service. Your support means a lot to us, and we look forward to delivering the gold standard of exterior cleaning for you again! 💧🏡
C
Christy Feehery3 reviewsiTotal number of Google reviews Christy has written across all businesses on Google Maps, not just this one.
Great attention to detail, was on time for both the quote and the day of service. Very professional and provided high quality work. Highly recommend and will definitely use them again for window cleaning and power washing.
Thanks for the great feedback, Christy! We're so glad you noticed our team's attention to detail and professionalism. Your recommendation means a lot to us, and we can't wait to provide you with that next-level clean for your window cleaning and power washing needs again soon! 💧🏡
R
Rebecca DaviesLocal Guide · 16 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
The owner Jacob was super professional and very hands on. They showed up on time and knocked out the work. Loved it! I would absolutely recommend Window Hero for power washing and window cleaning.
Price assessment: Reasonable price
Services: Interior & exterior window cleaning
Response from the owner · 3 months ago
Thanks a lot, Rebecca! We're so glad to hear that our team delivered on professionalism and efficiency. Your recommendation means the world to us, and we look forward to providing you with more next-level clean services in the future! 💧🏡
