Customers frequently praise the punctuality, professionalism, and thorough cleanup of the installation crews for window and siding projects. Many note that pricing is competitive compared to other bids and that staff communicate clearly regarding schedules and product features. However, recurring criticisms involve siding installation quality, such as improper house wrap application and permit issues, as well as delays in delivering replacement doors and unresolved communication problems with supervisors.
Google rating: 4.7 out of 5 from 200 reviews (84% five-star).
Reviews on this page: 200 Google reviews (147 with written comments, 9 with photos).
Owner responses: the business replied to 26% of reviews.
Reviews from Google, shown as published (original wording, unedited).
JU
john unakis13 reviews
★★★★★
Juan's crew did an excellent job of installing the windows and the clean up. They were late but was not their fault at all. Got done with the job pretty quick imo. Very friendly and professional
Price assessment: Reasonable price
Services: Window installation
Response from the owner · 2 weeks ago
Thank you, John! We're glad to hear that Juan and the crew provided excellent service with the window installation and cleanup. We appreciate your understanding about the delay and your kind words about their professionalism.
Little disappointed with the trim out on the upstairs windows.
Price assessment: Reasonable price
Services: Window installation
Response from the owner · 3 weeks ago
Good morning, Jeff. I took a look at your account and I see we're scheduled to come out tomorrow, 10/01/26, to perform a quality check of the project and see what we can do to ease your concerns. Should anything else arise or need to be added to the work order, please give us a call at 217-544-0400 and ask for Kristen or Jen. We look forward to resolving the issues at hand for you.
The staff was very kind. Always cleaned up their mess. They were very good about making sure they were quick to replace the windows so my cold air didn’t escape. Did a great job. Highly recommend.
Services: Window installation
Response from the owner · a month ago
Thank you, Tamara! We appreciate your kind words about our staff and their efforts to keep everything tidy while ensuring your comfort. Your recommendation means a lot to us!
Joan de Dios great worker job well done. 10/10 job thanks guys
Services: General door installation
Response from the owner · a month ago
Thank you, David! We appreciate your kind words and are glad to hear that you had a great experience with Joan de Dios and the team. Your support means a lot to us!
The crew that just came to fix my siding went above and beyond. I believe the guy I talked to was Manny and they even found more things wrong with my siding installation, than what has been noted, and fixed it. I truly hope they get recognized for their outstanding work.
Response from the owner · a month ago
Thank you, Karen! We appreciate your kind words about the crew's hard work and dedication. Manny and the team will be delighted to hear your feedback. Your recognition means a lot to us!
The service was excellent! I was notified of the time they would arrive, and it was exactly that time. They began work immediately and were super professional. If we had a question, they would answer in a manner we understood. Excellent service and windows are doing great! No leaks, easy operation, and holding back the fierce winds of recent storms! Very pleased with our windows!!
Price assessment: Reasonable price
Services: Cleaning, Window installation
Response from the owner · 2 months ago
Thank you, Janet! We're glad to hear you had an excellent experience and that our team was prompt, professional, and responsive. It's great to know your windows are performing well, especially during those storms. We appreciate your feedback!
Installers were very friendly and did a great job.
Price assessment: Reasonable price
Services: Window installation
Response from the owner · 2 months ago
Thank you, Darrell! We're glad to hear that our installers were friendly, made a positive impression, and did a great job. Your feedback means a lot to us!
Recently bought a house with a window world window. Yes one singular window world window. Must have been a guy who self installed it. Maybe he got it from habitat I know they donate there extra or unused there sometimes regardless. The window was broken I called Springfield’s window world branch left my name and number and the next day got a call back from Ryan. He took the time to understand I wasn’t asking for a warranty or free replacement (however they do offer lifetime warranty if the guy had window world install it instead of doing it himself and the warranty transfers over one time to the next homeowner)I just wanted to pay for another sash for the window rather than replace the whole window. He personally drove out to my work to meet up with me and measure the sash. If you want great service and someone who cares about his business Ryan from window world Springfield branch is the way to go. Also stop installing windows yourself if your buying window world windows your doing it for the quality you might as well get the guarantee and get it installed by their professional team for the warranty. Also included below is window worlds awesome window holding out the hellish apocalypse that how I want my windows.
Price assessment: Reasonable price
Services: Window repair
Response from the owner · 2 months ago
Thank you for sharing your experience. We're glad to hear that Ryan provided such attentive service and helped you with your window needs. Your insights about professional installation and the quality of our windows are greatly appreciated.
Based on other bids, price was competitive. Installation was fast and neat. Installers did a good job cleaning up after themselves.
Price assessment: Reasonable price
Services: Window installation
Response from the owner · 4 months ago
Thank you, Andy! We appreciate your feedback on our competitive pricing and the efficient installation. It's great to hear that our installers left everything clean and tidy. Your support means a lot to us!
