Analyzing 7,390,9767.4M ReviewsFor 20,89420.9K Experts
Google reviewers give Winking Jack Piano Service a 5.0 rating from 122 reviews, noting the owner responds to all feedback. Customers frequently cite punctuality, professional communication, and reasonable pricing for services including tuning, cleaning, and minor repairs. Many describe the technician as knowledgeable and attentive, often resulting in significantly improved sound quality for older instruments. No recurring criticisms appear in the provided excerpts, which are uniformly positive regarding the quality of care and the overall experience.
Data from Google, last updated October 25, 2026.
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and value; weakest: reliability.
Bar = this company · dark tick = category median.
122 Google reviews we collected
Phrases our text analysis found in 114 written reviews
How often each topic comes up in the written reviews
We read 114 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He arrived promptly and is very professional, conscientious and courteous.”
“He always does a fantastic job and is a joy to work with!”
“I highly recommend Winking Jack and Justin for piano tuning and repair.”
“I cannot recommend Justin enough!”
“Justin was easy to communicate with ahead of the appointment, prompt, and so, so thorough with my old piano.”
“He explained what he was doing and that made me feel at ease and comfortable.”
“Excellent piano service at a very reasonable price.”
“Very organized communication and dependable service.”
praise complaint · found by our text analysis, Google review wording unchanged.
I appreciate Justin and his work so much! He always does a fantastic job and is a joy to work with!
In my lifetime I've had many pianos, but only two exceptional technicians, the first was many years ago, his name was Ben and has, since passed...the second is Justin Swain. Today, as always, he did an amazing tuning job, not only do individual notes sound perfect but the entire instrument as it relates octave to…
Justin did an amazing job on our piano. It hadn’t been tuned in at least 30 years and needed lots of attention. He thoroughly cleaned it, made needed repairs, and tuned it. He arrived promptly and is very professional, conscientious and courteous. I highly recommend him!
Prompt and professional piano service. We have a 100+ year old Steinway and it's sounding better than it has in years. Thank you.
Absolutely great. Justin was thoughtful and professional. It was a pleasure to have him take care of our loved little console piano. Recommend highly and will use his services in the future.
Justin was amazing! He was responsive leading up to the appointment. He showed up on time. He explained what he was doing and that made me feel at ease and comfortable. He worked hard the whole time. I am thrilled he was able to bring life back into our piano. Thank you Justin!
5.0 ★★★★★ 122 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
I appreciate Justin and his work so much! He always does a fantastic job and is a joy to work with!
Thank you for the review, Courtney! It was so nice meeting you and getting your piano back in shape. Enjoy the fresh tune and I’ll see you next year!
Would wholeheartedly recommend.
Thanks for the kind words and review, Ken! I really enjoyed meeting you and working on that beautiful piano of yours. I hope you enjoy the fresh tuning!
In my lifetime I've had many pianos, but only two exceptional technicians, the first was many years ago, his name was Ben and has, since passed...the second is Justin Swain. Today, as always, he did an amazing tuning job, not only do individual notes sound perfect but the entire instrument as it relates octave to octave. He definitely put in an 88 Key smile on my piano, and I'm happy to have him as my technician.
What a kind thing to say! It’s been a pleasure making your piano sing and I’m so glad you’re pleased. Thanks for the review!
Great service. Will use again.
Thank you for the review, Eunice!
Justin did an amazing job on our piano. It hadn’t been tuned in at least 30 years and needed lots of attention. He thoroughly cleaned it, made needed repairs, and tuned it. He arrived promptly and is very professional, conscientious and courteous. I highly recommend him!
So kind of you to say, Brenda! I really enjoyed meeting you and working on your piano. I’m so glad you’re pleased and really appreciate the review. Take care!
Prompt and professional piano service. We have a 100+ year old Steinway and it's sounding better than it has in years. Thank you.
Thanks for the review, Scott! Your old Steinway still has many more years of beautiful music in it. Glad to get it back in shape for you!
Super nice guy and did a great job tuning an upright Yamaha piano!
Thanks for the review, Daniel! It was really nice meeting you and I hope you enjoy that fresh tuning!
Absolutely great. Justin was thoughtful and professional. It was a pleasure to have him take care of our loved little console piano. Recommend highly and will use his services in the future.
Such a kind review, Julie. Thank you so much! I enjoyed working on your piano and appreciated you sharing its back story. Enjoy and I’ll see you again at the next tuning! 🎹
Justin was amazing! He was responsive leading up to the appointment. He showed up on time. He explained what he was doing and that made me feel at ease and comfortable. He worked hard the whole time. I am thrilled he was able to bring life back into our piano. Thank you Justin!
Thank you for such a kind review, Amanda! I know how special your piano is to you and I’m glad I could get it back in working order. Enjoy! I look forward to seeing you again!
Piano sounds great!
I’m so glad you’re pleased, James! I enjoyed meeting you and working on your Baldwin grand piano. Thanks for the feedback!
Analyzing 7,390,9767.4M ReviewsFor 20,89420.9K Experts
