Animal shelter · Grafton, WI · reviewed since 2013
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%54+34.3Reliability 28%52+14.7Replies to reviews 8%8+0.7Momentum penalty77−2.3Experts Score= 47Not enough data for value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.47SCORE
CGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#335 of 342 wildlife removal servicesiPosition by Experts Score among all companies we track in this category. · better than 2%
4.5★★★★★472 Google reviews · 24 photos
77%five-star reviews
4.39★last 12 monthsiAverage stars on reviews from the last 12 months only.
8.2%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Wisconsin Humane Society Ozaukee Campus at a glance
Reviewers frequently praise the facility's cleanliness and the helpful, knowledgeable staff who assist with adoptions, fostering, and low-cost services like cremation. However, recurring criticisms highlight severe staffing shortages that limit operating hours and create long wait times. Some visitors also report inconsistent animal care in holding areas and perceived judgmental attitudes from counselors during the adoption process.
Google rating: 4.5 out of 5 from 472 reviews (77% five-star).
Reviews on this page: 472 Google reviews (248 with written comments, 29 with photos).
Owner responses: the business replied to 3% of reviews.
Most recent review: November 2, 2026.
Service: Wildlife serving Grafton, Wisconsin.
Data from Google, last updated November 6, 2026.
Score profile vs other wildlife removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: replies to reviews.
This companyWildlife Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wisconsin Humane Society Ozaukee Campus: 54/100 on this factor. Category median: 92.C
54
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wisconsin Humane Society Ozaukee Campus: 52/100 on this factor. Category median: 90.C
52
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
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ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
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MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wisconsin Humane Society Ozaukee Campus: 77/100 on this factor. Category median: 100.B
77
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wisconsin Humane Society Ozaukee Campus: 8/100 on this factor. Category median: 89.F
8
Bar = this company · dark tick = category median.
Star ratings
472 Google reviews we collected
4.5of 5
5 stars36377%
4 stars5512%
3 stars214%
2 stars92%
1 star245%
Praise vs complaints
Phrases our text analysis found in 248 written reviews
90%praise
Praise18690%
Complaints2010%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude12561%
Quality & results2412%
Speed & response189%
Price & value136%
Would recommend126%
Communication84%
Honesty & trust63%
What customers talk about
We read 248 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“He wasn't rushing her or trying to talk her into or out of adopting, he gave her time to decide and she did adopt a very sweet & loving boy cat!”
“I have never dealt with such RUDE people in my life.”
“It was a great experience from the volunteers greeting us and explaining the process, viewing the animals and then meeting with the adoption worker.”
“My mom has been waiting to get a dog until properly researching every aspect and just to be shot down on the spot like that was horrible to watch.”
“He’s the best, I just wish he’d stop growing so fast lol”
“Unbelievably slow process.”
“But to be fair, they do work hard to make great matches with the animals and adopting people.”
“5 stars for how helpful and accommodating they were to get my kittens in for TNR.”
“Not a good experience and I don't recommend going there unless u wanna get dicked around.”
“The leader was fantastic and explained things very well to the kids.”
“Very professional, honest and helpful looking at possible animals to adopt.”
“They lied about what truly went on with this poor puppy so they could legally euthanize her.”
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
OOllie3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★
Adopted my best friend Finn (formerly “two step”) back in June of this year, and life genuinely couldn’t be any better. The adoption counselor that we had kept trying to convince me not to get a cat, due to a variety reasons that wouldn’t require said behavior from her. She also said that Finn was a “feral” cat,…
AAaronLocal Guide · 106 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Made a small donation of cat litter and some dog treats and they were very appreciative of the donation
JJay2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★
Just spent 20 min during business hours listening to a robot. Does any human work here? I recieved zero help or assistance. Not even a place to record a message.
RRevyLocal Guide · 61 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Friendly staff. Vets charge ridiculous prices for rabies shots but the Humane Society only charges $16.
SSam4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★
On my first and only visit the staff was very discriminatory and unwelcoming. Beware if you're coming up from Milwaukee.
JJodi5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★
Such a wonderful place with awesome volunteers/workers! My daughter adopted her 1st cat today. It was a great experience from the volunteers greeting us and explaining the process, viewing the animals and then meeting with the adoption worker. He told her every little detail he had about the cat she was interested…
Adopted my best friend Finn (formerly “two step”) back in June of this year, and life genuinely couldn’t be any better. The adoption counselor that we had kept trying to convince me not to get a cat, due to a variety reasons that wouldn’t require said behavior from her. She also said that Finn was a “feral” cat, which I didn’t believe from the second we brought him home. I’ve had no issues with him whatsoever, and he’s such a love bug.
A
Aaron AllenLocal Guide · 106 reviewsiTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Just spent 20 min during business hours listening to a robot. Does any human work here? I recieved zero help or assistance. Not even a place to record a message.
Response from the owner · a month ago
Hi Jay, we apologize for your calling experience and appreciate you letting us know! Staff and volunteers are onsite every day caring for the animals and return calls as soon as possible. You should be able to leave a voicemail by calling 262-377-7580 and pressing 0. If you're still unable to connect, please send us message at www.wihumane.org/contactus. Thank you!
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Revy DLocal Guide · 61 reviewsiTotal number of Google reviews Revy has written across all businesses on Google Maps, not just this one.
