How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREWm. Masters, Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 820 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Wm. Masters, Inc for 8 kinds of job.
Wm. Masters, Inc for a/c system maintenance
Clear ✕All 12 Google reviews tagged “A/C system maintenance”
So appreciated Shawn’s prompt response, Gavin and Zach’s installation, and Trevor’s service at a second location.
We had a good experience in the past with them, we then bought a furnace from them. They did ok, the cover they made for the filter doesn’t fit and drives me crazy. An exhaust pipe was leaking condensation and they came out to fix it and they didn’t fix it right. I ended up having to fix it myself. Our a/c had an…
Masters came out and did our annual winter check and replaced our whole house humidifier. Did an amazing job. Zach is the best! Would highly recommend. I just had them put in a new furnace and Zac and Gage were fantastic!!!
Had Masters out to replace a toilet. Was quoted an hour for the job, it took them over two hours. Naturally they bill by the hour. Install is fine, but the price was a good bit more than expected as a result.
William Masters had someone at my house within an hour of my call. The technician was very helpful. Got me back up and running with a broken air conditioner within 45 minutes. Great experience before the heat hit this week!
My wife and I were very pleased with the professional work done by Buster and Gage installing new furnace and A/C units. We would recommend Wm. Masters , Inc. to anyone wanting installation or service done.
I went through WM for a new furnace/AC and Tanner managed our install. He was very professional and finished the project in a timely manner. My wife and I really appreciated their service and overall respect throughout the process.
Buster & Gage were efficient and professional in everything they did. Wouldn’t hesitate to recommend the company.
My AC went out at the same time as my furnace! Todd came out looked it over and was super quick (same day) getting me a quote. It had been in the 90'S that week and I have a sick elderly person in the home. There quote was great, he was not only professional, but understanding and worked with me to get my equipment…
Gary did a wonderful job today checking our air conditioning system; he did all his work very efficiently in a very friendly manner. He got rid of a mouse nest in the outside unit and stuffed steel wool into holes to keep the mice away. Our air conditioner will definitely last longer! He was also very friendly to…
Rating only, no written review.
Rating only, no written review.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system installation | 111 | $1.6k–$2.8k |
| Install AC | 104 | — |
| Installation | 41 | — |
| Install thermostat | 25 | — |
| Electrical outlet & switch repair | 17 | — |
| Water heater installation | 17 | $1.4k–$2.8k |
| HVAC system maintenance | 14 | $83–$295 |
| HVAC duct & vent cleaning | 13 | — |
