Analyzing 7,476,5457.5M ReviewsFor 21,05821.1K Experts

Experts Reviews · Company report
Wm. Masters, Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Wm. Masters, Inc

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 820 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wm. Masters, Inc is better than 80% of pipe repair services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wm. Masters, Inc is better than 69% of pipe repair services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wm. Masters, Inc is better than 83% of pipe repair services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wm. Masters, Inc is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wm. Masters, Inc is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wm. Masters, Inc is better than 100% of pipe repair services.A
100

Reviews for your job

Customers hired Wm. Masters, Inc for 8 kinds of job.

Wm. Masters, Inc for a/c system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.38
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 55/100.How Job match is calculatedBuilt only from reviews Google tagged “A/C system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5

All 8 Google reviews tagged “A/C system repair”

Greg6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★

Trevor was out to the house on Saturday to install a new capacitor on our A/C unit. He was awesome. The company should be proud of professional and personal people like him to be their face to the community. His work and interest in us as clients are the reason that we have been a William Masters customer for over 30 years. Greg Meyer

Reasonable priceA/C system repair
Brandon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★

We had a good experience in the past with them, we then bought a furnace from them. They did ok, the cover they made for the filter doesn’t fit and drives me crazy. An exhaust pipe was leaking condensation and they came out to fix it and they didn’t fix it right. I ended up having to fix it myself. Our a/c had an…

A/C system maintenanceHeating system installationA/C system repair
Eddie7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Tory, Zac, and Gage were great. Installed all new heat and AC units and worked hard all day despite a few hour power outage. Great job.

HVAC duct & vent cleaningInstall ACHeating system installation+ Responsiveness+ Punctuality+ Quality
Rich6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Generally, showed up on time and made estimated repair/replacement at the estimated cost. Were respectful and communicated their progress, cleaned-up their work area, and were responsive to my concerns. Specifically, Tanner had a very calm and welcoming customer approach, using non-offensive humor to solicit further…

A/C system repair+ Responsiveness+ Professionalism+ Value
Corban1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I went through WM for a new furnace/AC and Tanner managed our install. He was very professional and finished the project in a timely manner. My wife and I really appreciated their service and overall respect throughout the process.

A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Quality+ Professionalism+ Value
Bob4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 years ago★★★★★

We needed to have a new AC system installed. We are very pleased with the overall experience from Wm Masters, from the initial service tech who diagnosed the issue with our old system, to the estimate on a new system from Shawn, and finally the install of the new system by Jonathan. Shawn was able to give us…

Install ACA/C system repair+ Punctuality+ Quality+ Professionalism
JayLocal Guide · 34 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Jonathan, Zac, and Tori did a great job replacing our AC unit and removing the old one. They arrived on time for the job, in good spirits, and were great about keeping us informed about the process. I would recommend these gentlemen and this company if you are in need of HVAC services. (gents, if you read this, you left a spotlight at my house)

Install ACHVAC duct & vent installationInstallation+ Responsiveness+ Punctuality+ Quality
Susan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★

Rating only, no written review.

A/C system maintenanceA/C system repairRepair HVAC+ Responsiveness+ Punctuality+ Quality

Price

$1.6k+237% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 81%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation111$1.6k–$2.8k
Install AC104—
Installation41—
Install thermostat25—
Electrical outlet & switch repair17—
Water heater installation17$1.4k–$2.8k
HVAC system maintenance14$83–$295
HVAC duct & vent cleaning13—

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