Experts Reviews · Company report
Wm. Masters, Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Wm. Masters, Inc

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 820 Google reviews

Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wm. Masters, Inc is better than 80% of pipe repair services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wm. Masters, Inc is better than 69% of pipe repair services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wm. Masters, Inc is better than 83% of pipe repair services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wm. Masters, Inc is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wm. Masters, Inc is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wm. Masters, Inc is better than 100% of pipe repair services.A
100

Reviews for your job

Customers hired Wm. Masters, Inc for 8 kinds of job.

Wm. Masters, Inc for electrical outlet & switch repair

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Jobs reviewedHow many Google reviews are tagged with this job.17
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.82
Usually paidThe price range customers picked most often for this job.$400–600
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 83/100.How Job match is calculatedBuilt only from reviews Google tagged “Electrical outlet & switch repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 3

All 17 Google reviews tagged “Electrical outlet & switch repair”

Michael2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Trey was an outstanding service tech for William Masters!! He was on time, very personable, efficient, and professional. He was very knowledgeable and explained the repairs he was completing for us throughout the house. We enjoyed getting to know him, and soooo appreciated the time he spent with us, and all the work he did for us!!!

Paid $400–600Reasonable priceLight fixture installationLight fixture repairElectrical outlet & switch repair
Mike4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Can't say enough great things about the company! Jason Birkenbeil and his crew did a fabulous job with both the electrical and plumbing/pipe project at the Park where I work! Thanks to all!

General constructionGround wire installationElectrical outlet & switch installation+ Responsiveness+ Punctuality+ Quality
Tom3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

We've had Trey Seeman out to our house twice in the last month to upgrade outlets, add additional outlets and help us customize our outlets in tight spaces to our needs... he's been very easy to communicate with, timely and thorough. Thank you.

Electrical outlet & switch repairElectrical panel replacement or upgrading+ Responsiveness+ Punctuality+ Quality
Anindya7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★

My upstairs lights started tripping the breakers randomly. Wm masters replaced a breaker on 4th October (expensive, $300 repair) and assured that it’d solve the problem. If not they would revisit. It started happening again with the same new breaker. Unfortunately, I got an appointment after a week. So, we will have…

Electrical outlet & switch repair
Heather3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Josh did such a good job for us. Friendly and knowledgeable. I highly recommend!

Light fixture repairElectrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Amy8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Josh was terrific. Very professional and knowledgeable. Gave us a safe and practical solution that we felt good about. He was prompt, efficient, and very friendly!

Electrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Pamela2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Josh and Dillon were professional and efficient. They did a great of checking for all issues from lightning damage and repairing everything they found. They were friendly and helpful with suggestions as well. Highly recommend!

Light fixture installationElectrical outlet & switch repairService not listed+ Responsiveness+ Quality+ Professionalism
Joe6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I had two rooms that lost power. Josh quickly diagnosed a loose wire in the second outlet he tested and within a short period of repair time by Josh and his apprentice the rooms lit up and everything was working. I cannot say enough good about the service I received from Wm. MASTERS and the electricians who resolved my electrical problem.

Electrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
AnnLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I've used Wm Masters in the past for plumbing work, and today for installation of all new smoke detectors and to check on a few other things regarding outlets and switches. Have always been pleased with their work, and today was no exception. Friendly, professional, knowledgeable, and over the top service. I will always call them first with other needs!

General repairsFaucet installationGarbage disposal installation+ Responsiveness+ Punctuality+ Quality
Kyle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Outstanding service and work from the William Masters team. Josh is awesome to work with and I’ll definitely continue giving them business in the future.

Light fixture installationElectrical outlet & switch installationInstallation
Brett1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

The electrician was very helpful and clearly explained the situation to us. Highly recommend!

Electrical outlet & switch repair+ Quality
Matt2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Very helpful and professional service. They make sure things are done properly and safely.

Electrical outlet & switch repairService not listed+ Responsiveness+ Quality+ Professionalism
Sheri4 years ago★★★★★

Rating only, no written review.

Electrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Bart3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Rating only, no written review.

Electrical outlet & switch repair+ Responsiveness+ Punctuality+ Professionalism
Maizee4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General repairsElectrical outlet & switch repair+ Responsiveness+ Quality+ Professionalism
Michael5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

Electrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality
Barb6 years ago★★★★★

Rating only, no written review.

Electrical outlet & switch repair+ Responsiveness+ Punctuality+ Quality

Price

$1.6k+237% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 81%Overpriced 0%Not sure 2%

Jobs customers hired them for

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