Analyzing 7,499,4647.5M ReviewsFor 21,11021.1K Experts

Experts Reviews · Company report
Wm. Masters, Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Wm. Masters, Inc

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 820 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wm. Masters, Inc is better than 80% of pipe repair services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wm. Masters, Inc is better than 69% of pipe repair services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wm. Masters, Inc is better than 83% of pipe repair services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wm. Masters, Inc is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wm. Masters, Inc is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wm. Masters, Inc is better than 100% of pipe repair services.A
100

Reviews for your job

Customers hired Wm. Masters, Inc for 8 kinds of job.

Wm. Masters, Inc for HVAC system repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.8
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.38
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 57/100.How Job match is calculatedBuilt only from reviews Google tagged “HVAC system repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#5 / 5
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 8 Google reviews tagged “HVAC system repair”

Popular5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★

Gage and Jordan did a great job installing my new HVAC system. Very friendly, prompt, and knowledgeable. All was great. Even did a few things over and above. I would definitely recommend them and Wm Masters.

Reasonable priceHVAC system repair
j2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★

HVAC system replacement was painless and completed in one day. Thanks guys!

Reasonable priceHVAC system repair
Alan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

They did a great job, high quality, good price, financing. Thank you Gage, Jordan, and Zac!!

Paid $1,000+Reasonable priceHVAC system repair
TVKLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This past week my experience with William Masters, Inc. was the best outcome I could have asked for in my situation. I'm extremely grateful for how Tech Trever gave me options for fixing the furnace. Trevor was kind and helped me make the right decision to look at the purchase of a new furnace, instead of getting a…

Paid $1,000+Reasonable priceHVAC system repairHeating system repairInstallation
SteveLocal Guide · 44 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

I recently had an issue with my 20 year old furnace and decided that I wanted a new one that matched my Trane Air Conditioner. I called Wm. Masters, Inc and had them come out for an estimate. They came out promptly the next day and gave me an estimate. They were not a hard sell and were no pressure in their…

Customer photo from Steve's reviewCustomer photo from Steve's review
Paid $1,000+Great priceHVAC system repair
Roseanne2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★

Brad has been out technician for many years. He is amazing. We have had adjustments made on our heating and A/C units. They are new and had noise issues from the beginning. Loud noises out of the ducts when the heat would turn on and then the noise would lower after a bit. Our new A/C makes a horrible noise when…

Paid $1,000+Reasonable priceHVAC system repairHVAC system maintenanceHeating system installation
Margi5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I've had another great experience with the tradespeople at Wm Masters; this time, the installation of a new furnace and air conditioner. Zac and Jordan were friendly, knowledgeable, efficient, and helpful at explaining and answering my questions. When I questioned a piece of the proposal that wasn't needed after…

Paid $1,000+Reasonable priceHVAC system repair
JenniferLocal Guide · 57 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Would give more stars if I could. We had a lot of issues trying to get the right size of unit and price when needing to replace our AC/furnace. Trane brand is top of the line and WM makes it affordable. Their installers were able to custom fabricate everything needed for our install. Customers service is top…

Customer photo from Jennifer's review
HVAC system repairInstallationHeating system installation

Price

$1.6k+237% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 81%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation111$1.6k–$2.8k
Install AC104—
Installation41—
Install thermostat25—
Electrical outlet & switch repair17—
Water heater installation17$1.4k–$2.8k
HVAC system maintenance14$83–$295
HVAC duct & vent cleaning13—

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