Analyzing 7,364,2957.4M ReviewsFor 20,86320.9K Experts

Experts Reviews · Company report
Wm. Masters, Inc logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCORE

Wm. Masters, Inc

Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 820 Google reviews

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Report card

Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Wm. Masters, Inc is better than 80% of pipe repair services.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Wm. Masters, Inc is better than 69% of pipe repair services.B
69
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Wm. Masters, Inc is better than 83% of pipe repair services.A
83
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Wm. Masters, Inc is better than 100% of pipe repair services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Wm. Masters, Inc is better than 100% of pipe repair services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Wm. Masters, Inc is better than 100% of pipe repair services.A
100

Reviews for your job

Customers hired Wm. Masters, Inc for 8 kinds of job.

Wm. Masters, Inc for heating system maintenance

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.9
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.$1,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 73/100.How Job match is calculatedBuilt only from reviews Google tagged “Heating system maintenance”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#4 / 6
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.100%

All 9 Google reviews tagged “Heating system maintenance”

WarrenLocal Guide · 71 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 6 months ago★★★★★

Masters came out and did our annual winter check and replaced our whole house humidifier. Did an amazing job. Zach is the best! Would highly recommend. I just had them put in a new furnace and Zac and Gage were fantastic!!!

Paid $1,000+Reasonable priceHVAC system maintenanceA/C system maintenanceHeating system installation
TVKLocal Guide · 8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

This past week my experience with William Masters, Inc. was the best outcome I could have asked for in my situation. I'm extremely grateful for how Tech Trever gave me options for fixing the furnace. Trevor was kind and helped me make the right decision to look at the purchase of a new furnace, instead of getting a…

Paid $1,000+Reasonable priceHVAC system repairHeating system repairInstallation
Kim7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 9 months ago★★★★★

I had Wm. Masters to my home today to look at my furnace. My technician was Troy. He was amazing! He came out early on a very cold Saturday morning and was friendly, helpful, very knowledgeable and so very kind! I cannot say enough nice things about Troy and I would highly recommend Wm. Masters. I've had them to…

Heating system maintenance+ Responsiveness+ Punctuality+ Quality
JeffLocal Guide · 87 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★

Had Masters out to replace a toilet. Was quoted an hour for the job, it took them over two hours. Naturally they bill by the hour. Install is fine, but the price was a good bit more than expected as a result.

Toilet repairHVAC system maintenanceA/C system maintenance
Mary1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Buster and Tanner installed a furnace in timely matter. They were professional and took concern of covering my hardwood floors and carpet. Thanks guys!

Heating system maintenance+ Responsiveness+ Punctuality+ Professionalism
Corban1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

I went through WM for a new furnace/AC and Tanner managed our install. He was very professional and finished the project in a timely manner. My wife and I really appreciated their service and overall respect throughout the process.

A/C system maintenanceHVAC duct & vent cleaningHeating system maintenance+ Quality+ Professionalism+ Value
Tom10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The union craft local training is very apparent in the quality and performance of Wm.Masters, Inc service technicians.

HVAC duct & vent cleaningHeating system maintenanceHeating system installation
Ryan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

My family recently had to replace our entire AC and heating system. Thanks to William Masters the entire process went very smoothly and the gentlemen who installed our new system worked hard and quickly, Thank you to Jonathan, Tanner, and Zac for working so hard for our family.

Heating system maintenanceHeating system repair+ Responsiveness+ Quality+ Professionalism
zora7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Brad has serviced our HVAC system for years. He’s always on time, conscientious, and thorough with great customer service. On Christmas Eve the old furnace had developed a cracked heat exchanger. Daron quickly gave us an estimate for a new furnace and had it installed before the end of day. The installers were very…

Heating system maintenanceHVAC system maintenanceHeating system installation+ Responsiveness+ Punctuality+ Quality

Price

$1.6k+237% vs typical pipe repair services

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 17%Reasonable 81%Overpriced 0%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
Heating system installation111$1.6k–$2.8k
Install AC104—
Installation41—
Install thermostat25—
Electrical outlet & switch repair17—
Water heater installation17$1.4k–$2.8k
HVAC system maintenance14$83–$295
HVAC duct & vent cleaning13—

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