How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREWm. Masters, Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 820 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Wm. Masters, Inc for 8 kinds of job.
Wm. Masters, Inc for heating system repair
Clear ✕All 9 Google reviews tagged “Heating system repair”
We had a good experience in the past with them, we then bought a furnace from them. They did ok, the cover they made for the filter doesn’t fit and drives me crazy. An exhaust pipe was leaking condensation and they came out to fix it and they didn’t fix it right. I ended up having to fix it myself. Our a/c had an…
This past week my experience with William Masters, Inc. was the best outcome I could have asked for in my situation. I'm extremely grateful for how Tech Trever gave me options for fixing the furnace. Trevor was kind and helped me make the right decision to look at the purchase of a new furnace, instead of getting a…
I went through WM for a new furnace/AC and Tanner managed our install. He was very professional and finished the project in a timely manner. My wife and I really appreciated their service and overall respect throughout the process.
Buster & Gage were efficient and professional in everything they did. Wouldn’t hesitate to recommend the company.
My family recently had to replace our entire AC and heating system. Thanks to William Masters the entire process went very smoothly and the gentlemen who installed our new system worked hard and quickly, Thank you to Jonathan, Tanner, and Zac for working so hard for our family.
Jonathan and Zac are very courteous and extremely helpful in explaining how the new thermostat works. I purchased a Trane thermostat that I thought was high tech and they explained it to me in layman’s terms. Once again Thanks
I had my furnace stop working yesterday and by this morning our house was at 58 degrees. I called WM Masters in the morning and by 8:30 AM the technician, Sean Miller, had contacted me back to put me on his schedule for the day. By 11:00 that morning, Sean had been at our house, diagnosed the problem, gotten the…
Our brand new system was not heating properly. Gary (FIVE STAR EMPLOYEE) came and fixed a problem. It was not straight forward and he had to do a bit of research, but he made it work better than it ever had!. He came back the next day and changed the filter and rec-hecked the system. We were warm and snug after…
My call was answered by a very friendly receptionist, they repaired my heater in extremely fast time. I was given very helpful tips from an awesome repair guy – Gary. Great service on all fronts. Thank you
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system installation | 111 | $1.6k–$2.8k |
| Install AC | 104 | — |
| Installation | 41 | — |
| Install thermostat | 25 | — |
| Electrical outlet & switch repair | 17 | — |
| Water heater installation | 17 | $1.4k–$2.8k |
| HVAC system maintenance | 14 | $83–$295 |
| HVAC duct & vent cleaning | 13 | — |
