How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREWm. Masters, Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 820 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Wm. Masters, Inc for 8 kinds of job.
Wm. Masters, Inc for install AC
Clear ✕All 104 Google reviews tagged “Install AC” · showing 60
Zack, Parker and Tyran were great.These three guys worked well together, were on time, hard workers and got the job done quickly. They replaced our ac and furnace.
So appreciated Shawn’s prompt response, Gavin and Zach’s installation, and Trevor’s service at a second location.
Gavin O. and Zach S. of Wm. Masters Inc. installed a new HVAC system for us recently. They are very driven towards customer satisfaction with high quality work, attention to detail and looking to the future needs of the customer. Assuring that the installation was well thought out, and executed. They cleaned up the…
Gage & Jordan did a great job with my HVAC installation. They treated me and my home with respect and left everything spotless after the job. Very professional and courteous. They checked with me before drilling and explained everything in detail at completion, answering all of my questions along the way. Done with…
I had a few companies give estimates for replacing my old AC unit and Wm Masters offered the best value. Shawn was professional and explained everything well and install was scheduled quickly. Zac and Gage did a great job on the install.
Prompt professional service.
Brad has been out technician for many years. He is amazing. We have had adjustments made on our heating and A/C units. They are new and had noise issues from the beginning. Loud noises out of the ducts when the heat would turn on and then the noise would lower after a bit. Our new A/C makes a horrible noise when…
Both Sales and Service were great - left area very clean after installation and service tech was knowledgeable. New furnace & AC installed with job completed and cleanup done in 7 hours! WM, Masters will be our go to for future HVAC & plumbing needs.
Tanner and Jordan did an amazing job installing my HVAC. They were very neat, orderly and cleaned up very well after.
Recently contracted Wm. Masters for our HVAC system replacement. Shawn was our first contact for our quote, and he was timely, professional, and honest. Once we made our decision, the process again was smooth and painless. Great communication from the office and installation team. Tanner and Jordan communicated…
Wm Masters had always been amazing!! With a recent air conditioner replacement Shawn was an excellent salesman and Gage and Gavin provided a professional, efficient installation! Thanks everyone!
WM. Masters, Inc replaced our old furnace, AC, and thermostat. Zac and Gage did great work in great time. I would definitely use them again.
Had a new air conditioner and HVAC installed, they did an excellent job! After the installation they took the time to walk us through the new setup and make sure all our questions were answered.
We needed to replace our dual HVAC systems in our house. William Masters gave us a very fair price and the installment team (Zach, Gage, Gavin) did a great job with a difficult install (tight fit for the upstairs unit). Great job!
Would give more stars if I could. We had a lot of issues trying to get the right size of unit and price when needing to replace our AC/furnace. Trane brand is top of the line and WM makes it affordable. Their installers were able to custom fabricate everything needed for our install. Customers service is top…
The guys did a wonderful job. Tanner and Jordan were very professional. Would highly recommend them to anyone.
The two service technicians l, Tanner and Gage were on time, knowledgeable, and seamed to perform the work efficiently. Since I don’t know the job, I can’t really evaluate the work. They cleaned up after the job, explained important information, and worked until the job was done. Couldn’t be happier. They installed a new furnace and air conditioner.
Just had a new AC unit installed. Zach, Luke and Buster were polite and professional in addition to completing the install in a timely manner. Highly recommend!
Wm Masters installed a new furnace and air conditioner in our home recently. Buster, Zac and Luke were great. High quality job. I'm really impressed with how quickly they were able to finish. They put a lot of effort into every detail. I'm so pleased!
Zac and Aaron arrived on right on schedule. Wasting no time, they came in, discussed what they'd be doing, installed the new A/C unit, then and showed me what they did. Their work looks fine and works great!
My wife and I recently used Wm. Masters, Inc to replace our 23 year old AC and furnace. We also had them install a mini-split in our upstairs master bedroom. We were pleased with the entire experience and would recommend them to anyone looking for a company to complete HVAC work in their home.
Tory, Zac, and Gage were great. Installed all new heat and AC units and worked hard all day despite a few hour power outage. Great job.
Tanner and Luke were very professional. They were experienced, and clean. One of them even petted my cat! Seriously though they did a great job replacing my furnace and a/c, I’m totally impressed, thanks
Amazing service from initial call until completion of installation...all in two weeks. Shawn arrived early for our review and quote. Quote came the next morning by 9:00a. Shawn was understanding as we sought quotes from multiple companies, responding to questions as we had them. Once we confirmed with Shawn that we…
Had furnace issues, Tory came out same day, accessed the issue, ordered part and gave us additional options. Needed 2 new A/C units plus new furnace. Emailed quotes and ordered what we wanted. Zac and Ryan were out 3 days later, installed furnace and 1 A/C unit. Tanner and Zak returned to install second A/C unit.…
The process from beginning to end was excellent. When Shawn came out and gave me a quote, he was informative and I didn't feel like he was trying to sell me something that I didn't need. Quite the opposite actually. The system he chose for me is perfect. Tanner and Gage were awesome installers. Prompt,…
Buster & Tanner were great! On time, efficient, professional, and knowledgeable.
From start to finish WM was amazing. Our 20 year old heater gave up the ghost. They were quick to come out, assess the situation, quote and schedule installation. Added bonus, they had our new system in stock!! Buster and Gage were awesome! Professional, polite and skilled. They were absolute pros with the…
First class operations from phone call to service and from quote to installation. We purchased a new Trane furnace and a/c unit. All spelled out and communicated clearly. They even helped repair my old thermostat while I was on vacation. Very satisfied customers!
Really efficient and painless installation of a new furnace, heat pump, and water heater. Our furnace/heat pump installers,Tanner and Zac were friendly, explained things well, and thoroughly professional. Our water heater technician was equally good.
Buster and Gage were very professional while installing our new heating and cooling. They made sure to put stuff on the floor to not track dirt in and also answered any and all questions that I had.
Trust the reviews. Wm. Masters sets the bar for service excellence. Our 90s systems had simply aged out and ultimately failed. We requested a project to install new furnace, A/C, humidified, and supporting duct work. An appointment with Shawn was promptly scheduled to assess the space and provide options.…
Tanner and Buster did a very professional job. Polite and explained the whole system to me so I could understand.
Excellent overall experience---trouble call and follow up was quick with good communication as well as with ultimate HVAC installation. Buster and Tanner did a great job---clean, fast, took a lot of care in the process. Highly recommend.
Tanner and Zac were excellent! Very professional the entire time at our house. They were polite, very kind & most of all patient. Thank you gentlemen!
I recently had a full HVAC replacement done and would 100% use WM Masters, Inc again. The salesman Shawn came by to assess our needs and gave me several options at different price points to choose from. I then worked with their materials guy to determine a date for installation who again was very pleasant to talk…
Jonathan and Gage installed a furnace and air conditioner. They were quick and efficient and did an outstanding job. They went over the systems and explained maintenance and next steps. I recommend Wm Masters.
Very professional install, excellent service. I would recommend this company to anyone. Took extra precautions to cover thier work boots and laid down protective material on my carpet. Cleaned up all of the work area. Made some improvements to the duct work for me. 5 stars.
We had a new Trane furnace and air conditioner installed by William Masters. Tanner and Zac were friendly, courteous and professional installers, and completed the work sooner than I expected. I appreciate the time they took after the installation for us to review their work and the operation of both units. Every…
We have been using Wm. Masters since we purchased the new built house 27 years ago. They have provided maintenance service for both the air conditioning and heating twice a year since that time. We knew the typical life span is 20 years. Last Friday at 4:00 the air conditioning stopped working. By 4:30 someone had…
Had an older system replaced last month, and Tanner was particularly nice when I asked (if possible and easy) for the cover around the old AC system. (My raspberry bush is growing rapidly now that the critter bothering it can't reach the bush.) Thanks for that extra effort! Always a pleasure to deal with employees of this company.
My installers were Tanner and Zac. They were punctual, polite, cleaned up and were and extremely efficient. Kevin the tech was honest and helpful and Shawn who provided the estimates was forthcoming and extremely considerate, and got up a in the schedule in s as very timely manner. Kudos to all!
We needed to have a new AC system installed. We are very pleased with the overall experience from Wm Masters, from the initial service tech who diagnosed the issue with our old system, to the estimate on a new system from Shawn, and finally the install of the new system by Jonathan. Shawn was able to give us…
Our story started with a frozen AC. The technician came out (I forget his name, but he had a lot of tattoos. lol). He was super friendly, explained everything he was doing, and explained that our AC used a type of Freon that wasn't being produced any longer. From there, Shawn came out, walked us through some…
Buster and Tanner did a excellent job with the furnace and AC replacement/installation. They were professional, on time, and went over everything once they were finished. Overall very satisfied with their work and finished product. Confident I will be a lifelong customer with Wm Masters Inc. Thank you Buster and Tanner.
We had our 28 year old AC replaced. Buster and Gage did a great job and were quick and professional. They made sure I knew about the new unit and answered any questions.
Thanks to Buster and Gage for their excellent and efficient work installing our HVAC system. They were pleasant, hard working, and provided what they were going to do clearly and updated as they went along, and also how a problem discovered will have a followup from the office. They also were very careful with…
William Masters is fantastic! Great customer service and we love our Tech Brenda. She knows her stuff! Highly recommend them! Wanted to add to this review. Just had our A/C and Furnace replaced. Buster and Gage did a great job. They were very professional and had an impressive work ethic. They wanted to make sure I…
Buster and Gage showed up on time. Completed the work quickly and neatly.
All contacts and installation aspections performed by William Masters has been top notch. Great company to work with - thanks for all that you did. Thanks to Shawn, Buster & Gage who did all the on-site inspection & work. Bravo!
Recently had my A/C died and contacted Wm. Masters for estimate and install. About 4 years ago they installed my furnace and was very happy with the furnace and service. Last week Tanner and Zac installed my new A/C in record time, they were very professional and courteous throughout the process. I will use Masters again for any future needs. Thanks!!
When our AC went out after 31 years, we called Wm Masters to determine what our options were. We initially worked with Shawn who looked things over and provided us with options to replace just the AC, or both the AC and the furnace (also 31 yrs old). After deciding to replace both, Barry helped with scheduling and…
Tanner and Zac from WM Masters INC. attended installation AC at my home. Service was thoroughly professional and swiftly done. They also ran me through in details for maintenance after installation. Appreciate good service from WM Masters...
Their staff is very responsive and professional. They are willing to go above and beyond to make sure that the customer has what they need. They completed the install earlier than expected. I would definitely recommend them for your AC / furnace needs.
Buster and Gage did a wonderful job with the furnace and AC replacement/installation. They arrived on time and got the job done sooner than I had expected. The sales person did a wonderful job as well getting us set up with the best system for our needs. Thanks
We’ve used Wm Masters for other household repairs in the past, and once again decided to go with them for our AC replacement. The two service technicians who came out, Zac and Tanner, were exceptionally friendly, knowledgeable, and efficient. We’d highly recommend this service to anyone!
We replaced our 30+ year old heating and cooling system with Wm Masters. They made it rather easy. Their technicians (Zac and Tanner) were great, they were knowledgeable and helpful. The install was scheduled in less than a week and completed in less than a day. We highly recommend Wm Masters!
Jonathan, Zac & Tanner were very professional and did a great job with our new a/c installation.
Jonathan, Zac, and Tori did a great job replacing our AC unit and removing the old one. They arrived on time for the job, in good spirits, and were great about keeping us informed about the process. I would recommend these gentlemen and this company if you are in need of HVAC services. (gents, if you read this, you left a spotlight at my house)
Had to replace a 30yr old furnace and get some plumbing done. Everything got scheduled, financed, and fixed very fast and efficiently. Everyone I talked to was very friendly and helped me understand what was happening and why. I'll definitely call them again if and when I need more repairs.
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system installation | 111 | $1.6k–$2.8k |
| Install AC | 104 | — |
| Installation | 41 | — |
| Install thermostat | 25 | — |
| Electrical outlet & switch repair | 17 | — |
| Water heater installation | 17 | $1.4k–$2.8k |
| HVAC system maintenance | 14 | $83–$295 |
| HVAC duct & vent cleaning | 13 | — |
