How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%69+16.7Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty83−1.7Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.80SCOREWm. Masters, Inc
Bloomington, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #19Position by Experts Score among all companies we track in this category. of 28 pipe repair services · 4.8★ from 820 Google reviews
Report card
Percentile vs other pipe repair services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: reliability.
Reviews for your job
Customers hired Wm. Masters, Inc for 8 kinds of job.
Wm. Masters, Inc for install thermostat
Clear ✕All 25 Google reviews tagged “Install thermostat” · showing 20
Gage & Jordan did a great job with my HVAC installation. They treated me and my home with respect and left everything spotless after the job. Very professional and courteous. They checked with me before drilling and explained everything in detail at completion, answering all of my questions along the way. Done with…
Recently contracted Wm. Masters for our HVAC system replacement. Shawn was our first contact for our quote, and he was timely, professional, and honest. Once we made our decision, the process again was smooth and painless. Great communication from the office and installation team. Tanner and Jordan communicated…
Great job troubleshooting and then timely replacement the next morning if a furnace. Zac, Tanner, and Gage were efficient and replace the furnace and thermostat in a couple hours.
Gage and Buster were terrific installing our 97%-efficient furnace. They are kind, polite, hard working, thorough, very friendly and courteous. We love our TRANE furnace and heat pump, humidifier and thermostat! Buster and Gage are the best! A+
The service technicians, Zac and Tanner, did a professional installation of our new furnace in our older home. They identified and repaired a gas leak in the supply line, repositioned the thermostat and were still able to complete the entire install on-time. They took preventive measures to keep our house clean by…
Really efficient and painless installation of a new furnace, heat pump, and water heater. Our furnace/heat pump installers,Tanner and Zac were friendly, explained things well, and thoroughly professional. Our water heater technician was equally good.
Buster and Gage were very professional while installing our new heating and cooling. They made sure to put stuff on the floor to not track dirt in and also answered any and all questions that I had.
Trust the reviews. Wm. Masters sets the bar for service excellence. Our 90s systems had simply aged out and ultimately failed. We requested a project to install new furnace, A/C, humidified, and supporting duct work. An appointment with Shawn was promptly scheduled to assess the space and provide options.…
Tanner and Buster did a very professional job. Polite and explained the whole system to me so I could understand.
I recently had a full HVAC replacement done and would 100% use WM Masters, Inc again. The salesman Shawn came by to assess our needs and gave me several options at different price points to choose from. I then worked with their materials guy to determine a date for installation who again was very pleasant to talk…
We have been using Wm. Masters since we purchased the new built house 27 years ago. They have provided maintenance service for both the air conditioning and heating twice a year since that time. We knew the typical life span is 20 years. Last Friday at 4:00 the air conditioning stopped working. By 4:30 someone had…
Had an older system replaced last month, and Tanner was particularly nice when I asked (if possible and easy) for the cover around the old AC system. (My raspberry bush is growing rapidly now that the critter bothering it can't reach the bush.) Thanks for that extra effort! Always a pleasure to deal with employees of this company.
Thanks to Buster and Gage for their excellent and efficient work installing our HVAC system. They were pleasant, hard working, and provided what they were going to do clearly and updated as they went along, and also how a problem discovered will have a followup from the office. They also were very careful with…
When our AC went out after 31 years, we called Wm Masters to determine what our options were. We initially worked with Shawn who looked things over and provided us with options to replace just the AC, or both the AC and the furnace (also 31 yrs old). After deciding to replace both, Barry helped with scheduling and…
Very impressed with Jonathan and Zac! Professional, clean up was great and laid flooring protection throughout the entire foot traffic area and wore shoe coverings…….Top notched! WM has installed our central air, furnace, air purifier and humidifier. Very happy clients. Christine Pistorius
Great experience on install of new HVAC system. Thanks Jonathan and Tanner….great job!!
I was experiencing respiratory symptoms due to an air quality issue. I eventually realized it was an HVAC issue, but did not know the cause. William Masters Co were called and responded quickly. At the first visit, the service tech diagnosed the problem and he was correct! Within a week they had replaced failing…
We have used Wm Masters for our heating and cooling repair needs for years. The entire team was a pleasure to work with while replacing our heating and cooling systems. Jonathan and Zac did a great job with the installation. Thorough, professional and knowledgeable. Shawn and Barry were great to work with through…
Jonathan and Zac did an amazing job installing our new A/C Unit and thermostat. They were very professional and timely. I would definitely recommend this company for all of your heating and air conditioning needs.
From start to finish, Wm Masters was prompt, professional and amazing to work with. The techs and installation crew went above and beyond each and every step of the way. Thank you!
Price
Bar = middle half of what customers paid · gold mark = category median.
Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Heating system installation | 111 | $1.6k–$2.8k |
| Install AC | 104 | — |
| Installation | 41 | — |
| Install thermostat | 25 | — |
| Electrical outlet & switch repair | 17 | — |
| Water heater installation | 17 | $1.4k–$2.8k |
| HVAC system maintenance | 14 | $83–$295 |
| HVAC duct & vent cleaning | 13 | — |
