WoofPack Pet Care holds a 5/5 Google rating from 36 reviews, with the owner responding to 36% of feedback. Customers consistently praise the company for punctual in-home visits, detailed post-visit reports with photos, and an easy-to-use app for scheduling and communication. Services include dog walking, overnight care, and medication administration, with reviewers noting that staff members take time to learn specific pet needs and handle home tasks like collecting mail. No recurring criticisms appear in the provided excerpts, as all reviews are positive.
Google rating: 5.0 out of 5 from 36 reviews (100% five-star).
Reviews on this page: 36 Google reviews (35 with written comments, 3 with photos).
Owner responses: the business replied to 36% of reviews.
Most recent review: June 22, 2026.
Service: Dog Walker serving Cary, North Carolina.
Data from Google, last updated November 3, 2026.
Star ratings
36 Google reviews we collected
5.0of 5
5 stars36100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 35 written reviews
97%praise
Praise7197%
Complaints23%
Topic share
How often each topic comes up in the written reviews
7topics
Quality & results1723%
Would recommend1419%
Staff & attitude1216%
Honesty & trust1014%
Speed & response912%
Communication912%
Price & value23%
What customers talk about
We read 35 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The owner, Steve, is extremely thorough, professional, communicative, and friendly!”
“I highly recommend Steve and his team to care for your dog.”
“I was also very pleased with their patient caring interactions with my Mom who has dementia.”
“WoofPak provided loving, dependable, ontime care for my Mom's dog .”
“She was always on time and left my house better than it was.”
“Communication was great and service was better than advertised.”
“Enter WoofPack, and I cannot begin to describe how incredibly reliable, friendly, affordable and downright perfect they are for my two older dogs.”
People customers mention
Steve8 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Steve did a great job. First time we used WoofPack and won’t be the last. Have two small dogs one who loves everyone and one who is standoffish. Took only one visit for him to warm up to Steve and I believe Steve is his new friend. Communication was great and service was better than advertised. Since this was the first time with WoofPack I was a bit apprehensive but after the first visit and the great communication then coming home to two happy pups we could not have been happier. I would recommend them to anyone. Thanks for the great service.
Price assessment: Reasonable price
Services: Dog sitting (in-home)
Response from the owner · 4 months ago
Thank you so much for the kind review, Larry. We're thrilled Steve made such a great connection with both of your pups, especially your standoffish one, and that our communication and service exceeded your expectations. It means a lot that you would recommend WoofPack, and we look forward to caring for your dogs again. Thanks for trusting us with your furry family members.
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Heidi Morrow7 reviewsiTotal number of Google reviews Heidi has written across all businesses on Google Maps, not just this one.
Appreciated the care, attention, and pictures of our special fur-baby when he was visited in our home and walked when we were away on vacation. He was happy and well when we got home, and we saw that he was well taken care of throughout our trip. 👍👍
Price assessment: Reasonable price
Services: Dog sitting (in-home)
Response from the owner · 5 months ago
Thank you, Heidi! We’re so happy your fur-baby was content and that the photos and updates gave you peace of mind while you were away. It was a pleasure caring for him, and we look forward to helping again whenever you need us.
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Karen BryanLocal Guide · 13 reviewsiTotal number of Google reviews Karen has written across all businesses on Google Maps, not just this one.
WoofPak provided loving, dependable, ontime care for my Mom's dog ...3 times a day for an entire year!!! They never missed a walk.... Even in bad weather.
I was also very pleased with their patient caring interactions with my Mom who has dementia. They're support for Mom's dog evolved into gently ensuring Mom gave the dog correct portions only at the correct feeding times.
I also loved receiving reports after every walk of how the visit with the dog and my Mom went.
I highly recommend Steve and his team to care for your dog. Care like this was INVALUABLE to us
KAREN
Price assessment: Reasonable price
Services: Dog walking
Response from the owner · 8 months ago
Thank you, Karen, for your wonderful review and recommendation. We're honored WoofPak could provide dependable, on-time care for your mom's dog for a full year, even in bad weather. Our team takes pride in patient, compassionate interactions with clients living with dementia and in keeping pets on the correct feeding and walking routines. We're glad the visit reports gave you peace of mind and that our support was invaluable to your family. Your trust means the world to Steve and the whole WoofPack team.
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Laura Still10 reviewsiTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
I use Woofpack for overnight and visits. They provide excellent care and reports with pictures and notes. Austin is amazing and doesnt just feed and care, he treats and interacts with each of my 3 girls in their own way. Steve and Austin took the time to learn about each of them and the dogs love it. I highly recommend. This is pet care done right!
Price assessment: Great price
Services: Dog sitting (in-home)
Response from the owner · a year ago
Thank you for your wonderful review, Laura! We're thrilled to hear that Austin and Steve have made such a positive impact on your pets' care. It's our top priority to provide personalized and loving service for each dog, and it's great to know that you're satisfied with our team's efforts. We appreciate your recommendation and look forward to continuing to care for your girls!
J
Jodi Brown2 reviewsiTotal number of Google reviews Jodi has written across all businesses on Google Maps, not just this one.
I can't express enough how thankful we are for the care WoofPack provides for our dogs. We have used them on numerous occasions and recommended to neighbors needing pet care without hesitation. They not only take care of the dogs, but love them and make them feel comfortable in our absence -- which is do appreciated. We love receiving the detailed write-ups and pictures after each visit! Thanks for loving on and taking care of our fur-babies, WoofPack!
Response from the owner · a year ago
Thank you so much for your kind words, Jodi! We are thrilled to hear that you and your dogs have had such positive experiences with WoofPack. Our team is dedicated to providing a loving and nurturing environment for every pet in our care, and we're glad that shines through. We appreciate your recommendations and look forward to continuing to care for your fur-babies!
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Eden RLocal Guide · 23 reviewsiTotal number of Google reviews Eden has written across all businesses on Google Maps, not just this one.
We used WoofPack Pet Care to take our dog out during the work day for the past few weeks. The owner, Steve, is extremely thorough, professional, communicative, and friendly! We love how easy it is to schedule, pay, and message with Steve and the walkers on their app. Also, the daily reports and photos our walker, Christopher, sends us after each visit are amazing! This is definitely one of the most reliable pet walking service we have ever used!
Response from the owner · a year ago
Thank you so much for your wonderful review! We're thrilled to hear that you and your dog have had a positive experience with WoofPack Pet Care. It's fantastic to know that our team, especially Steve and Christopher, have met your expectations in communication and care. We appreciate your feedback on our scheduling and reporting features as well. Your satisfaction and your pet's happiness are our top priorities!
K
Kerry Eischen6 reviewsiTotal number of Google reviews Kerry has written across all businesses on Google Maps, not just this one.
I recently used Woofpack to care for my senior dog and two cats while I was away for business. Ashley was amazing! My dog Maisy absolutely adored her and enjoyed her loving attention. She was always on time and left my house better than it was. The pictures were so cute and reinforced how much Maisy loved her. Such attention to detail and customer service. I will be using Woofpack and Ashley a lot more. Great first time experience and I highly recommend them.
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Kelly! We're thrilled to hear that Ashley made such a positive impact on Monty and that you felt comfortable during your vacation. It's our priority to ensure our clients and their pets feel safe and cared for. We appreciate your recommendation and look forward to serving you again!
K
Kelly Gunn3 reviewsiTotal number of Google reviews Kelly has written across all businesses on Google Maps, not just this one.
WoofPack pet care is absolutely amazing! Steve is so kind, professional, and patient with our dog Monty. We left on an extended vacation and felt really comfortable and safe with Steve coming to our home to check on our dog and house. He even brought in our packages and outdoor umbrellas during a storm. Monty was a bit timid at first and didn't want to walk so Steve gently carried him up the street! Now, Monty runs to him and gives him kisses each time he visits. The daily emails with pictures made me feel so much better while we were away and I would totally recommend this company to anyone who needs a pit sitter.
Response from the owner · a year ago
Thank you so much for your wonderful feedback, Kelly! We're thrilled to hear that Steve made such a positive impact on Monty and that you felt comfortable during your vacation. It's our priority to ensure our clients and their pets feel safe and cared for. We appreciate your recommendation and look forward to serving you again!
K
Kenneth Gollaher (Kenny)4 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
Excellent pet sitting service!! We were contemplating going through a boarding service at a few locations until I came across WoofPack Pet Care. I sent a message requesting information and received a prompt response. Steve provided excellent service with daily updates and photos on each visit. I know our fur babies were taking care of and I would highly recommend WoofPack for your pet care and home needs while you are away. Not only will you feel at ease for your pets, you will feel at ease leaving your home. WoofPack watered our plants, took out the trash opened our blinds daily, and ensured our home was safe while we were away. We not only recommend them, we will be using them in the future for our pet care needs!!!
Response from the owner · 2 years ago
Thank you so much for your wonderful review, Kenneth! We're thrilled to hear that you had such a positive experience with our pet sitting service. Your satisfaction and the well-being of your fur babies are our top priorities. We look forward to taking care of your pets and home again in the future!
C
Cindy Reynolds3 reviewsiTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
I had a great experience with WoofPack Pet Sitting! Aiden & Steve took such good care of our dog Marshall! They communicated with me after each visit, along with pics.. It gave me peace of mind & I was able to enjoy our trip knowing Marshall was being well taken care of !
Response from the owner · 2 years ago
Thank you for your wonderful review, Cindy! We're thrilled to hear that Aiden and Steve provided such great care for Marshall. Your peace of mind is our priority, and we're glad you enjoyed your trip knowing he was in good hands. We look forward to taking care of Marshall again in the future!
