Analyzing 7,185,9777.2M ReviewsFor 20,38520.4K Experts

Worcester Adult Day Care Center logo

Worcester Adult Day Care Center

Adult day care center · Worcester, MA · reviewed since 2022

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%92+63.7Reliability 31%91+28Experts Score= 92Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#5 of 22 nanny servicesPosition by Experts Score among all companies we track in this category. · better than 81%
4.9 ★★★★★ 91 Google reviews · 8 photos
98%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
99%reviews answered by the owner
Sep 2026latest review
📞 Call (508) 831-7500Request a call backWebsite ↗

Worcester Adult Day Care Center at a glance

Google reviewers rate Worcester Adult Day Care Center 4.9 out of 5 based on 91 reviews, noting the owner responds to nearly all feedback. Clients frequently praise the professional, multilingual staff, nutritious meals, and varied activities that create a welcoming environment for seniors. However, low-star reviews highlight specific incidents involving perceived disrespect from a bus driver and alleged harassment by management regarding attendance choices.

  • Google rating: 4.9 out of 5 from 91 reviews (98% five-star).
  • Reviews on this page: 91 Google reviews (85 with written comments).
  • Owner responses: the business replied to 99% of reviews.
  • Most recent review: September 15, 2026.
  • Service: Nanny Service serving Worcester, Massachusetts.

Data from Google, last updated November 2, 2026.

Score profile vs other nanny services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and satisfaction; weakest: reliability.

Satisfaction92Reliability91Craft & service–Value–Momentum100Replies to reviews–Satisfaction: 92 (median 85)Reliability: 91 (median 78)Momentum: 100 (median 100)
This companyNanny Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Worcester Adult Day Care Center: 92/100 on this factor. Category median: 85.A
92
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Worcester Adult Day Care Center: 91/100 on this factor. Category median: 78.A
91
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 97.–
–
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 89.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Worcester Adult Day Care Center: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 91.–
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Bar = this company · dark tick = category median.

Star ratings

91 Google reviews we collected

  • 5 stars8998%
  • 4 stars00%
  • 3 stars00%
  • 2 stars00%
  • 1 star22%

Praise vs complaints

Phrases our text analysis found in 85 written reviews

  • Praise69100%
  • Complaints00%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude4768%
  • Would recommend1116%
  • Quality & results69%
  • Honesty & trust23%
  • Speed & response11%
  • Communication11%
  • Price & value11%

What customers talk about

We read 85 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The stuff is caring,friendly and respectful and ttey always make me feel welcome and comfortable.”
  • “Im highly recommended Worcester adult day care center to anyone looking for a safe,caring,and welcoming place to their loves one.”
  • “I've had a wonderful experience with this Adult Day Health Center.”
  • “The stuff are professional,kind and genuinely caring,treating every participant with dignity and respect.”
  • “It is harassment and stalking and it needs to stop immediately.”
  • “Explaining to him why I wasn’t there was always met with combativeness and no relenting on his part.”
  • “This is not normal behavior, and the way it is being done is scaring me a great deal.”

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

m1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Im very happy with care of services provided by Worcester adult day care center.The stuff is caring,friendly and respectful and ttey always make me feel welcome and comfortable. Im highly recommended Worcester adult day care center to anyone looking for a safe,caring,and welcoming place to their loves one.

Skender1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 months ago★★★★★

Great program for elderly. Staff specks multy languages. Many activities. Thank you all.

Justino1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Super program for elderly people. Staff is very professional. Recommended to everyone.

ilya4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

My mom enjoys the group almost every day. Thank you stuff.Very friendly and professional service. Recommend to everyone.

Da1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Worcester Adult Day Care Center is amazing place with caring and professional staff.My loved one has is always happy to go and comes home in a great mood. i highly recommend this center to anyone looking for quality adult day care.

Stella1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★

I highly recommend Worcester Adult day care center.The staff is incredibly caring and supportive, creating a warm and welcoming environment.The variety of engaging activities kepps everyone active and social connected.Tje facility is clean,safe and provide nutrition meals.It truly feels like a second home for…

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Customer reviews

4.9 ★★★★★ 91 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Filter by topic — each topic is highlighted in the reviews in the same color
Nev Madhere1 reviewTotal number of Google reviews Nev has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very nice people, Multilingual group. Nurse is very professional. Recommend...

Response from the owner · a month ago

Thank you

Shawn Seaberg1 reviewTotal number of Google reviews Shawn has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love this group. Very recommend.

Response from the owner · 2 months ago

Thank you

JANE LANDEY1 reviewTotal number of Google reviews JANE has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very recommended!!!

Response from the owner · 2 months ago

Thank you Jane

m Matushchak1 reviewTotal number of Google reviews m has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Im very happy with care of services provided by Worcester adult day care center.The stuff is caring,friendly and respectful and ttey always make me feel welcome and comfortable. Im highly recommended Worcester adult day care center to anyone looking for a safe,caring,and welcoming place to their loves one.

Response from the owner · 3 months ago

Thank you, Mikola

Gladys Nieves2 reviewsTotal number of Google reviews Gladys has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I love this program. Very friendly people.

Response from the owner · 4 months ago

Thank you Gladys

Skender Grembi1 reviewTotal number of Google reviews Skender has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Great program for elderly. Staff specks multy languages. Many activities. Thank you all.

Response from the owner · 2 years ago

Thank you.

Sheldon Brown-Woodward1 reviewTotal number of Google reviews Sheldon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Beautiful program. Recommend to everyone. Friendly and professional.

Response from the owner · 2 months ago

Thank you

Justino Rivera Torres1 reviewTotal number of Google reviews Justino has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Super program for elderly people. Staff is very professional. Recommended to everyone.

Response from the owner · 7 months ago

Thank you Justino

ilya mugerman4 reviewsTotal number of Google reviews ilya has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My mom enjoys the group almost every day. Thank you stuff.Very friendly and professional service. Recommend to everyone.

Response from the owner · 7 months ago

Thank you

Seham Ghanem1 reviewTotal number of Google reviews Seham has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Love the program Very recommended to everyone

Response from the owner · 7 months ago

Thank you

Worcester Adult Day Care Center on Google Maps →

Business details