Google reviewers rate the firm 4.9 out of 5 based on 62 reviews, primarily praising attorneys for their expertise in Massachusetts unemployment appeals and discrimination claims. Clients frequently highlight prompt communication, clear explanations of legal processes, and successful case resolutions achieved within short timeframes. While most feedback is positive, one low-star review cites a significant delay in responding to documentation for a discrimination case as a reason for dissatisfaction.
Google rating: 4.9 out of 5 from 62 reviews (97% five-star).
Reviews on this page: 62 Google reviews (60 with written comments).
Owner responses: the business replied to 3% of reviews.
Phrases our text analysis found in 60 written reviews
98%praise
Praise12398%
Complaints32%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude3931%
Would recommend2923%
Speed & response2016%
Communication1411%
Honesty & trust97%
Price & value86%
Quality & results76%
What customers talk about
We read 60 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Because of her expertise, she knew exactly who to contact and was able to send a simple but effective communication that resulted in a quick resolution.”
“I recommend them highly for any legal matter you may have.”
“I wouldn't recommend Jill Havens for anybody dealing with employment discrimination.”
“Jill made room in her schedule quickly to meet with me, and then patiently walked through each question with me, making sure I understood what was bei…”
“She explained all of the ins and outs of the hearing process.”
“After talking with her, I better understood where I was and had genuine hope again.”
“She spent time with me to make sure I understood the process fully, and she charged me a very fair rate for her time.”
“We won the case and I could not have done it without her.”
People customers mention
Jill26 reviews
Havens16 reviews
Hunt11 reviews
Carolyn9 reviews
Unemployment3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Carolyn made a tremendous impact on my quality of life when I needed it most. Thanks to her support, I was finally able to receive funds that had been owed to me for over six months. Because of her expertise, she knew exactly who to contact and was able to send a simple but effective communication that resulted in a quick resolution.
I am extremely grateful for her services. Every interaction with Carolyn and her team—from the initial introduction to follow-up consultations—was quick, seamless, and professional. Thank you for everything!
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Ananth Venkatachalam2 reviewsiTotal number of Google reviews Ananth has written across all businesses on Google Maps, not just this one.
An excellent firm with highly qualified bad ass attorneys who clearly are smart and passionate about their field of law. I worked with Jill very closely and for her rare, she provided effective counsel. Highly recommend!!!
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Patti J11 reviewsiTotal number of Google reviews Patti has written across all businesses on Google Maps, not just this one.
This Attorney Office is the best! I had an unemployment case that Attorney Carolyn assisted me with and I won. Louise her assistant is wonderful and will be on top of any questions you may have. I recommend them highly for any legal matter you may have.
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Giovanni Cohee9 reviewsiTotal number of Google reviews Giovanni has written across all businesses on Google Maps, not just this one.
I tried calling everywhere and no unemployment firm would take my case, or it was an astronomical amount to even get them to help me appeal my case. I got in touch with Carolyn Hunt and within two hours my entire five month ordeal was solved. I couldn’t recommend anyone better!
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mmaniscalco1 reviewiTotal number of Google reviews mmaniscalco has written across all businesses on Google Maps, not just this one.
Jill was incredibly helpful when I needed to navigate the Massachusetts DUA unemployment application process. The online questionnaire can be confusing, and I was up against a tight deadline. Jill made room in her schedule quickly to meet with me, and then patiently walked through each question with me, making sure I understood what was being asked and how to answer accurately. Thanks to her guidance, I was able to successfully secure my unemployment benefits. I'd highly recommend her to anyone who needs help cutting through the confusion of these forms.
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Jerry CLocal Guide · 180 reviewsiTotal number of Google reviews Jerry has written across all businesses on Google Maps, not just this one.
The Workplace Justice Law Group is the best resource that we've found in years. So happy and relieved to be a client. Louise quickly responded to me, answered my introductory questions and helped get me started. Her professionalism and compassion put me at ease. I then had a convenient phone meeting with Carolyn (atty and partner). Carolyn did it all. She guided me through the more complicated elements of filing for unemployment and dealing with my former employer. Even more importantly Carolyn gave me incredible advice about my recent employment experiences, current situation and plans for the future. After talking with her, I better understood where I was and had genuine hope again. My greatest regret is not finding and consulting the Workplace Justice Law Group earlier. We will be sure to consult them if any family or dear friends have daunting challenges at work. They provide invaluable counsel regarding employment planning, negotiations and potential exit strategies.
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Rusty Miller4 reviewsiTotal number of Google reviews Rusty has written across all businesses on Google Maps, not just this one.
I was denied my unemployment benefits due to false accusations made by my former employer. Attny Jill Havens helped me navigate the appeals process and represented me at the appeal to make sure the truth came out. I received my first unemployment benefit soon after. I highly recommend Jill and the Workplace Justice Law group.
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Paul Mackenzie1 reviewiTotal number of Google reviews Paul has written across all businesses on Google Maps, not just this one.
Jill Havens from Workplace Justice Law Group really helped me when my unemployment claim got challenged by my previous employer. She explained all of the ins and outs of the hearing process. She spent time with me to make sure I understood the process fully, and she charged me a very fair rate for her time. My case ended in a dismissal, and her help saved me a lot of money. I fully recommend her assistance to anyone who finds themselves in a similar situation. 5/5 stars.
S
Sarah Besse8 reviewsiTotal number of Google reviews Sarah has written across all businesses on Google Maps, not just this one.
Attorney Jill Havens was crucial to winning my case. I appreciated her straightforward approach and knowledge of how the system works. It is clear that she has been doing this work for many years.
