Analyzing 5,890,1035.9M ReviewsFor 16,26616.3K Experts

Experts Reviews · Company report
Xcellent Care carpet cleaning logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%72+17.5Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty81−1.9Momentum penalty50−5Experts Score= 75Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.75SCORE

Xcellent Care carpet cleaning

Kendallville, IN · Grade BLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #102Position by Experts Score among all companies we track in this category. of 108 carpet cleaning · 4.8★ from 180 Google reviews

📞 Call (260) 494-4755Request a call backWebsite ↗

Report card

Percentile vs other carpet cleaning (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and replies to reviews; weakest: momentum.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xcellent Care carpet cleaning is better than 80% of carpet cleaning.A
80
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xcellent Care carpet cleaning is better than 72% of carpet cleaning.B
72
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Xcellent Care carpet cleaning is better than 81% of carpet cleaning.A
81
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xcellent Care carpet cleaning is better than 100% of carpet cleaning.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Xcellent Care carpet cleaning is better than 50% of carpet cleaning.C
50
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Xcellent Care carpet cleaning is better than 100% of carpet cleaning.A
100

Reviews for your job

Customers hired Xcellent Care carpet cleaning for 3 kinds of job.

Xcellent Care carpet cleaning for general carpet cleaning

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.15
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$170–$334
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 76/100.How Job match is calculatedBuilt only from reviews Google tagged “General carpet cleaning”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#66 / 79

All 15 Google reviews tagged “General carpet cleaning”

JessicaLocal Guide · 39 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Fantastic job, very friendly, very knowledgeable.

General carpet cleaningUpholstery cleaning+ Responsiveness+ Punctuality+ Quality
Aaron5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Robert did an amazing job cleaning our carpets. It looks new and vibrant again. He was on time, very friendly, and took his time in heavy traffic areas. Robert also gave us some useful tips to keep our carpets cleaner for longer. He was much more thorough than any carpet cleaner we've used before. I highly recommend him for any job.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Jeff5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Ceramic tile and grout flooring look like new.

General carpet cleaningService not listed+ Responsiveness+ Punctuality+ Quality
Stephen5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

He got us in quickly and did an awesome job. Professional and great service.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Dan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Thanks Robert, our carpets look great. We definitely recommend Xcellent services

General carpet cleaning+ Quality
TomLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Used Robert before and like previous he did a very good job cleaning our carpet. Will use his services again.

General carpet cleaning+ Quality
Pitchy3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Robert did a last minute carpet clean for me. Was very responsive and flexible with fitting me into his daily schedule on such short notice. The carpet looks so healthy now and vibrant. Plus the apartment smells nice not hard chemicals smell at at. Great job and such a nice guy!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Lindsey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Robert was awesome! He did an amazing job on my carpet all while being kind and professional. I would 100% recommend!!

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
MichaelLocal Guide · 22 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Robert did a very nice job. We walked the house before he started to verify all areas being cleaned. Will certainly be using him again in the future.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Matt3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Robert did an outstanding job cleaning my carpets.

General carpet cleaning+ Responsiveness+ Punctuality+ Quality
Michele1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

This is the third cleaning service we received from Robert. Every appointment started with prompt arrival and concluded with outstanding results. We highly recommend Robert !!!

Area rug cleaningGeneral carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Randy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Xcellent Care Carpet Cleaning did a fantastic job cleaning multiple rooms of carpet in our home. We had some stains from our kids spilling juices on the carpet and he was able to get those out. Very pleased with his quality of work and would recommend him to anyone looking for a carpet cleaner.

General carpet cleaning+ Punctuality+ Quality+ Professionalism
Artem5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
Ernesto1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality
LaurelLocal Guide · 42 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 years ago★★★★★

Rating only, no written review.

General carpet cleaningPet stain & odor removal+ Responsiveness+ Punctuality+ Quality

Price

Not enough reviews with a price yet.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 0%Reasonable 0%Overpriced 0%Not sure 0%

Jobs customers hired them for

JobReviewsCategory typical
General carpet cleaning15$170–$334
Pet stain & odor removal5$139–$360
Upholstery cleaning2$189–$359

Compare with

JBRS Carpet Cleaning & Restoration logoJBRS Carpet Cleaning & RestorationExperts Score 99Kendallville · 5.00★Sabrina's Cleaning Services logoSabrina's Cleaning ServicesExperts Score 98Kendallville · 4.99★SERVPRO of Steuben, DeKalb and LaGrange Counties logoSERVPRO of Steuben, DeKalb and LaGrange CountiesExperts Score 80Kendallville · 4.84★