Reviewers highlight rapid response times, including same-day or next-day appointments, and praise the team for thorough inspections, exclusion work, and wildlife removal. Customers frequently note transparent pricing, a lack of upselling, and helpful communication regarding pest management strategies. However, one recurring criticism in low-star reviews involves incomplete work and a lack of follow-up on annual service plans, with rodents returning shortly after initial treatments.
Data from Google, last updated October 25, 2026.
Reviews from Google, shown as published (original wording, unedited).
William is unbelievable, no one else like him when it comes to this kind of thing. His integrity and level of knowledge is unbelievable. We had other people out before him and they were amateurs. Do not waste your time with anyone else
Excellent communication and customer service. Came out right away and they were able to accommodate all my last minute requests. Super impressed and highly recommend!
Hi Chelsea, thank you so much for the kind words and recommendation! Being there quickly when you need us and making things easy is always our top priority. We truly appreciate you trusting us with your home, and do not hesitate to reach out if you ever need anything down the road. William
We had a very large dead deer in our hillside, which started attracted a huge amount of vultures. We called them and they were out in an hour to remove it. William and Byron did a great job getting it removed and cleaning up the debris. I would use again for any wildlife removal.
Hi Laura, thank you for sharing this! That was definitely an urgent hillside situation with the vultures circling, so Byron and I wanted to get out to you right away and make sure the area was thoroughly cleared and cleaned up. It was a pleasure helping you, and we are always here if you ever need wildlife assistance in the future. William
We had a really great time with William from Xpert Rodent solutions. He came promptly and did a great job of evaluating our concerns about bats around our house and provided expert recommendations on how we can control them if they appear and also did a great job evaluating our property for signs of other pests. I would highly recommend working with Xpert Rodent Solutions and their team.
Hi Anatoly, thank you for the wonderful review! I really enjoyed walking your property with you and addressing the bat concerns. Giving homeowners real peace of mind and honest prevention advice is always my goal. Truly grateful for your trust and recommendation, and feel free to call anytime if anything pops up. William
I had a mama squirrel and nest in the corner of my backyard pergola—I’ve never had this issue before. Tyler sent someone out immediately and they got the job done.
Hi Samantha, thank you so much for the review! Finding a mama squirrel nesting in a pergola is never fun, so I am really glad Tyler and the team could get someone out immediately and resolve it safely. We truly appreciate your support and business! William
Prompt, personable, professional. We knew from first telephone contact with William, that he was experienced, honest and knowledgeable. And, he was effective.--problem solved in one day. No BS, no up selling, no obfuscation. A pleasure to work with.
Hi Michael, thank you for such an awesome review. When people call me, they are stressed and just want straight, honest answers and a problem solved without any runaround, so I really appreciate you recognizing that. It was an absolute pleasure working with you. Thanks again for your trust! William
I would recommend William and Xpert Rodent Solutions to any homeowner looking to better understand their rodent issues and what next steps, if any, they should take to mitigate the issue.\
Hi Alex, thank you so much for the recommendation! Helping homeowners really understand what is going on so you can make informed decisions without pressure is always the goal. I am glad our walkthrough was helpful. Give me a call anytime if you ever have more questions! William
I called William over a holiday weekend when I discovered raccoons living under my shed, followed by a flea infestation. I was just intending on leaving a message and was pleasantly surprised when he answered! Since it was a holiday, he obviously wasn’t able to come out that day, but he was incredibly kind, generous with his time, and extremely knowledgeable. He patiently walked me through several steps I could take to help mitigate the situation myself because he understood how anxious I was to get it under control before it became even worse. I’m happy to report that his advice worked beautifully. Thanks to his guidance, I was able to pretty much solve the problem! It’s rare to find someone so willing to help, even when they can’t immediately take on the job. I wouldn’t hesitate to recommend William to anyone dealing with wildlife issues. His professionalism, honesty, and genuine desire to help gave me tremendous peace of mind during a stressful situation. Highly recommend!
Hi Laura, thank you for such a thoughtful review! Dealing with raccoons and fleas over a holiday weekend is so stressful, and I am glad you called. Even when I cannot be on-site immediately, I want to make sure you have real, practical steps you can take right away. I am thrilled to hear the advice worked and took care of it. Thank you for your trust, and please reach out if you ever need anything down the road. William
I've been working with William and his team on a rodent issue, and the customer service has been outstanding. The first time I heard scratching in our house, it was around 11pm on the Sunday night of Memorial Day weekend. I called Xpert Rodent Solutions expecting to leave a voicemail, but to my surprise, William (the owner) answered the phone himself (at 11pm). He immediately scheduled someone to come out first thing Monday morning, even though it was a holiday. William's responsiveness has continued throughout the entire process. He always answers the phone and genuinely cares about resolving his customer's issues. When new activity arose, I called William on a Sunday afternoon, and he dropped everything to personally come to our house, inspect the situation, and set additional traps. Jake has also been fantastic throughout the process. He's incredibly knowledgeable, thorough, and professional. He has taken the time to explain everything he's seeing and answer all of my (many!) questions. William, Jake, and the entire team continue to go above and beyond and truly stand behind their work. Highly recommend!
Hi Kelsey, thank you so much for this incredible review. Hearing scratching at 11 PM on a holiday weekend is unnerving, and that is why I keep my phone on, so you can get immediate answers and help scheduled right away. I will pass your kind words along to Jake as well, as he takes a lot of pride in being thorough and explaining everything. We truly appreciate you trusting our team with your home! William
I called William last minute around 7:30 PM and he showed up within an hour to dispose a dead rat. He was super sweet, kind and did a great and fast job. 10/10 would recommend
Hi Ivana, thank you so much for the 10/10 recommendation! Nobody wants a dead rat sitting around overnight, so I was more than happy to swing by and take care of it for you quickly. Thank you for calling on us, and I am always here if you ever need wildlife or rodent help in the future. William
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