Customers frequently cite clear communication, fair pricing, and the willingness to handle complex repairs like transmission replacements as key positives. Staff members are often described as knowledgeable and professional, ensuring clients understand necessary work before proceeding. However, a minority of low-star reviews report misdiagnosed issues requiring multiple visits, billing discrepancies, and unprofessional interactions when resolving complaints.
Google rating: 4.9 out of 5 from 315 reviews (95% five-star).
Reviews on this page: 315 Google reviews (268 with written comments, 10 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: November 6, 2026.
Service: Auto Repair Shop serving Chicago, Illinois.
Data from Google, last updated November 10, 2026.
Star ratings
315 Google reviews we collected
4.9of 5
5 stars30095%
4 stars72%
3 stars00%
2 stars21%
1 star62%
Praise vs complaints
Phrases our text analysis found in 268 written reviews
98%praise
Praise50298%
Complaints122%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude10921%
Quality & results8717%
Price & value8517%
Would recommend7014%
Speed & response6713%
Honesty & trust4910%
Communication479%
What customers talk about
We read 268 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“That is the kind of repair some places would rather send elsewhere, but Roosevelt was willing to handle it and see the job through.”
“They are rude & unprofessional!”
“They did a great job and worked wit me on payment .”
“About two weeks later, the car was still leaking coolant.”
“Honest, affordable, reliable all wrapped up in a pleasant atmosphere.”
“…derstandable for them and very friendly and professional and does not overcharge you…”
“Great experience and great costumer services and they work great with you definitely will recommend thanks to Ricky and Jesse”
“I would not recommend!”
“The people at Express Auto told her that it was a quick fix that was making the noise and that the previous shop was incorrect.”
“One thing that I love about this place is they are here to service the community honestly and not trying to get over on people like other shops are known to do.”
“The communication stayed steady, the repair stayed on track, and the shop showed that small businesses can still take on serious mechanical work witho…”
People customers mention
Jesse8 reviews
Ashland6 reviews
Ricky5 reviews
Roger5 reviews
Jessie4 reviews
Junior3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Roosevelt took on a full transmission replacement, which says a lot for a smaller independent shop. That is the kind of repair some places would rather send elsewhere, but Roosevelt was willing to handle it and see the job through. The communication stayed steady, the repair stayed on track, and the shop showed that small businesses can still take on serious mechanical work without needing to send everything to a dealership.
Price assessment: Great price
Services: Transmission
Response from the owner · 3 days ago
Thank you for your trust in us. I would say that we are the #1 shop on the SouthSide pushing out engine and transmissions swaps! 💯
Kenneth FilsLocal Guide · 109 reviewsiTotal number of Google reviews Kenneth has written across all businesses on Google Maps, not just this one.
When I first walked in, there was a woman waiting for her car servicing. She told me she just left a previous shop where they told her she needed a very expensive repair. The people at Express Auto told her that it was a quick fix that was making the noise and that the previous shop was incorrect. She saved big money because of their honesty. Also, the price they gave me on my service was 30% cheaper than the lowest estimate I had previously received. Honest, affordable, reliable all wrapped up in a pleasant atmosphere. I hope they keep up the great work. This was my first repair there and I will definitely return with all my family’s autos.
Price assessment: Great price
Services: Brakes
Response from the owner · 3 days ago
Me and the people who work alongside me here are all from these communities. We faced the same struggles and challenges. When we opened here we made a promise to stay true to the people and to work for the people. I’m glad you were able to see in real time that we’ve kept the that promise. At Xpress WE FOR THE PEOPLE 💯
JuuceKrew Quarter1 reviewiTotal number of Google reviews JuuceKrew has written across all businesses on Google Maps, not just this one.
They are very respectful and understanding. make sure the service was done correctly. Jesse service Manger was very helpful in completing the job. I will recommend this shop. If you to service your car, this is where to take your car.
Price assessment: Reasonable price
Services: Service not listed
Response from the owner · a week ago
Respect and understanding are core concepts that we have built our business upon 🙌
Evelyn Hines4 reviewsiTotal number of Google reviews Evelyn has written across all businesses on Google Maps, not just this one.
This shop is fantastic great service, Owners very friendly and the price just right Let's go Xpress Auto repair
Response from the owner · a year ago
Appreciate that! 🙏🏽 KJ’s a true professional and always keeps it respectful and welcoming. Glad your first visit was a great one — that’s how we like to do business. Hope to see you again soon! 💪🏽💯
Lakisha Beene2 reviewsiTotal number of Google reviews Lakisha has written across all businesses on Google Maps, not just this one.
