Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts
Customers frequently praise the shop for its professional communication, transparent pricing, and efficient service on repairs like transmission replacements and engine swaps. Positive reviews highlight the staff's knowledge and willingness to explain necessary work clearly. However, several low-star reviews cite recurring issues with early closing times, lack of follow-up communication, and perceived overpricing or diagnostic errors that led to customer dissatisfaction.
Data from Google, last updated November 10, 2026.
746 Google reviews we collected
Phrases our text analysis found in 667 written reviews
How often each topic comes up in the written reviews
We read 667 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“They were kind, understanding, and affordable, and I truly appreciate how much they helped me.”
“I went back to get it fixed, and the owner was incredibly rude.”
“Xpress was able to help me out with reasonable prices and great service.”
“Im out out $1200, vehicle still not fixed and now damaged from accident while on their lot.”
“Definitely recommend service was timely and they checked in with me every step of the way.”
“…screams gave us the worst customer service, I will definitely never recommend this place.…”
“Right when life hit with a "when it rains it pours" moment they fix up my car super quick and at a reasonable price right when money is tuff.”
“a whole conversation about how the person who did my invoice before overcharged me, and he was genuinely upset for me because he explained how they c…”
“…he problem they instantly knew where to look and had my car fixed the next day just like they said , I’ll definitely being going here for for more wor…”
“Sorry for the delay review , HOWEVER I would Love to say they saved me🫶🏼 My mom passed down one of her cars to me and everything went left in one we…”
“Sad for me, but I appreciate their honesty & not taking my money just because 😩‼️ good people here!”
“So check your invoices again before lying.”
“…n my car and the owner is a great guy very friendly very professional explains himself perfectly so the client can understand…”
“The tire shop had told me you might need a wheel alignment but i ignored it until i went again for my second set.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 746 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jr helped me and made sure everything was completed. Definitely recommend service was timely and they checked in with me every step of the way.
Thank you. We try our best to keep clients updated 🫶
Very professional
Thank you bro 🫡
Free estimate fast and respectful
Always 🙌
I’m so grateful to Xpress Auto Repair for helping me out! As a college student, needing a transmission replacement was stressful, but they worked with my budget and matched another company’s price. My transmission replacement was $2,500, including labor, with a one-year warranty covering the transmission and labor! When they inspected my vehicle, they also found another part that needed replacing. They only charged me for the part itself and installed it with no additional labor charge, which made such a difference for me. They were kind, understanding, and affordable, and I truly appreciate how much they helped me. They deserve all the business and support they can get! I highly recommend Xpress Auto Repair. Thank you again!
To told you when you came in that we’re for the people. Good luck in school Katrina!
Had a great experience once again!!! Out standing customer service
Thank you Mr. Chestnut! We always enjoy hanging out with you brother
I highly recommend them great customer service they took me in didn’t take long at all , and as soon as I told them the problem they instantly knew where to look and had my car fixed the next day just like they said , I’ll definitely being going here for for more work on my car and the owner is a great guy very friendly very professional explains himself perfectly so the client can understand
We really appreciate it my brother. We’re here anytime you need us
Jr and KJ give the best customer service. These gentleman are very knowledgeable and helpful. They go step by step with you to help address all concerns about your vehicle. I'm glad I went there. I have no worries about great service.
We try our best to both share knowledge and give great customer service 🙌
I would highly recommend. Very professional and efficient.
Thank you ms carla
Closes to early during week and weekend no spots dont waist your time
We close at 6pm on weekdays Sir. On Saturday we close at 2pm. Sunday is the only day we’re closed. We’ve always taken clients on a first come first serve basis.
Best Auto Repair Shop in Chicago! Jr gets its done…Fast,Convenient & Reasonable!
🏃♂️ 💨
Analyzing 9,389,9699.4M ReviewsFor 26,74426.7K Experts