Google reviewers rate Xtrax Dry Carpet Cleaning 4.9 out of 5 based on 163 reviews, with the owner responding to 54 percent of them. Customers frequently highlight the dry cleaning process that allows immediate use, reasonable pricing, and professional staff who handle pet stains, upholstery, and area rugs effectively. While many praise punctuality and communication, a small number of low-star reviews criticize the service for failing to remove heavy soil or charging high fees without achieving satisfactory results.
Google rating: 4.9 out of 5 from 163 reviews (97% five-star).
Reviews on this page: 163 Google reviews (145 with written comments, 7 with photos).
Owner responses: the business replied to 54% of reviews.
Reviews from Google, shown as published (original wording, unedited).
HB
Heidi Benjamin3 reviews
★★★★★
Carpet looks great and smells fabulous after the cleaning! All the pet stains came out and they deodorized to mitigate the risk of future accidents. Professional, friendly, helpful. Will definitely use again.
Price assessment: Reasonable price
Price: $200–250
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · a week ago
Heidi….thank you for the kind review. We look forward to serving you again in the future
Dakota and his team were fantastic! They made the magic happen and did it last minute for me when I found out I needed a rental cleaned. I've worked with Keith for years and he's really built a great team! Thank you for working with me to stay in my budget and getting things ready for the new tenants, you help me with my goal of being a good landlord!
Price assessment: Reasonable price
Price: $300–350
Services: General carpet cleaning, Pet stain & odor removal
We recently had XTrax come out and clean the carpet and the seats of our church pews. They did an exceptional job at an extremely reasonable rate. Their lead technician, Dakotah also reached out to me to let me know that we may have possibly had a roof leak that was leaving some water on one of our pew benches. This helped us to identify a problem that we might not have known we had until there was even more damage done. I consider this very much above and beyond Customer Service! Would definitely recommend this crew for your cleaning needs!
Services: Upholstery cleaning, General carpet cleaning
Response from the owner · 5 months ago
Eule, thank you for the great review. It was a privilege to help your church make things clean for your worshippers. I will make sure Dakota hears your kind comments as well
We have a large two story home with a lot of area rugs. Two guy did a great job. They worked quickly and got it all done in just a few hours. We were ready to be quoted over a thousand dollars. Our quote was just a fraction of what we thought it was going to cost. The carpet feels all fluffed up like it’s twice as thick now.
Price assessment: Great price
Price: $500+
Services: General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 5 months ago
Joy…so glad you loved the service our techs provided. We would love to help you again in the future
Dakota was super respectful and professional. From the moment he walked in, he was optimistic and HONEST. He helped clean a couch we had been waiting 5 months to use. He was so focused on cleaning it as best as he could. A week later it still smells clean and it was well worth the $ for an entirely clean L sectional. Thank you guys! Will be using your service again in the future.
Response from the owner · 6 months ago
Thank for the great review. It was a pleasure to serve .
My boss uses Xtrax for all of their carpet and upholstery cleaning needs. Everyone that works there is friendly and does a great job. They are perfect to use whether you just need a spruce up or have tough stains, whether it’s food or from a pet. They have helped us out so many times when we were in a pinch for time. We would recommend them 100% of the time.
Price assessment: Great price
Services: Upholstery cleaning, General carpet cleaning, Pet stain & odor removal, Area rug cleaning
Response from the owner · 8 months ago
Freia...thank you for the great review. It is our pleasure to serve all of you.
I've hired many carpet cleaning companies in my 70+ years. Xtra- Dry Carpet Cleaning was without question the best experience I've ever had. We moved into our new home a few weeks ago and carpet cleaning was the last chore after the remodel. Carpets looks BRAND NEW. You can't ask for more. Keith the owner is a great guy and very easy to work with. Highly recommended!!
Response from the owner · 8 months ago
Russ….thank you for the great review. It was a pleasure to help you get your carpets not just clean but healthy clean.
