Xtreme Wireless | Phone, Tablet & Laptop Fix - Computer & Console Repair logo

Xtreme Wireless | Phone, Tablet & Laptop Fix - Computer & Console Repair

Mobile phone repair shop · Lakeland, FL · reviewed since 2016

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%88+21.3Value 14%99+14Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 92Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.92SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#17 of 50 computer repair servicesPosition by Experts Score among all companies we track in this category. · better than 67%
4.9 ★★★★★ 584 Google reviews · 24 photos
96%five-star reviews
4.88★last 12 monthsAverage stars on reviews from the last 12 months only.
1.6%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
80%reviews answered by the owner
Oct 2026latest review

Xtreme Wireless | Phone, Tablet & Laptop Fix - Computer & Console Repair at a glance

Customers frequently praise the shop for rapid turnaround times, fair pricing, and friendly staff who handle phone, laptop, and console repairs. Recurring themes include efficient service for issues like screen replacements and charging ports, along with helpful communication during the repair process. However, some reviews criticize the business for limited inventory of accessories and unresolved post-repair issues, such as warranty disputes or parts arriving with defects.

  • Google rating: 4.9 out of 5 from 584 reviews (96% five-star).
  • Reviews on this page: 584 Google reviews (474 with written comments, 8 with photos).
  • Owner responses: the business replied to 80% of reviews.
  • Most recent review: October 17, 2026.
  • Service: Computer Repair Service serving Lakeland, Florida.

Data from Google, last updated October 25, 2026.

Score profile vs other computer repair services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: reliability.

Satisfaction91Reliability88Craft & service95Value99Momentum100Replies to reviews100Satisfaction: 91 (median 91)Reliability: 88 (median 86)Craft & service: 95 (median 99)Value: 99 (median 98)Momentum: 100 (median 100)Replies to reviews: 100 (median 85)
This companyComputer Repair Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Xtreme Wireless | Phone, Tablet & Laptop Fix - Computer & Console Repair: 91/100 on this factor. Category median: 91.A
91
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Xtreme Wireless | Phone, Tablet & Laptop Fix - Computer & Console Repair: 88/100 on this factor. Category median: 86.A
88
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Xtreme Wireless | Phone, Tablet & Laptop Fix - Computer & Console Repair: 95/100 on this factor. Category median: 99.A
95
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Xtreme Wireless | Phone, Tablet & Laptop Fix - Computer & Console Repair: 99/100 on this factor. Category median: 98.A
99
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Xtreme Wireless | Phone, Tablet & Laptop Fix - Computer & Console Repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Xtreme Wireless | Phone, Tablet & Laptop Fix - Computer & Console Repair: 100/100 on this factor. Category median: 85.A
100

Bar = this company · dark tick = category median.

Star ratings

584 Google reviews we collected

  • 5 stars56096%
  • 4 stars102%
  • 3 stars20%
  • 2 stars31%
  • 1 star92%

Praise vs complaints

Phrases our text analysis found in 474 written reviews

  • Praise74499%
  • Complaints91%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude19526%
  • Speed & response14119%
  • Price & value13518%
  • Quality & results12817%
  • Would recommend11315%
  • Honesty & trust233%
  • Communication182%

What customers talk about

We read 474 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “The entire team is incredibly helpful and knowledgeable.”
  • “Put a new battery in my old Google Pixel 4xl and did a great job in a timely fashion at a very reasonable price.”
  • “These guys are awesome they work with any budget and are super fair with offers”
  • “First time visiting Xtreme Wireless… was a great experience!”
    “…le waiting for my case my screen busted again as well as the speaker not working again!…”
  • “d a HDMI port damage took the guy about a couple hours and was done I highly recommend this place if you need any electronics done if you are in the L…”
  • “I appreciate their genuine concern and am very pleased with the results.”
  • “Lee listened to my concern and diagnosed my laptop’s issue.”

People customers mention

  • Bobby 27 reviews
  • Brandon 22 reviews
  • Lee 16 reviews
  • Jose 7 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

KevinLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★

Put a new battery in my old Google Pixel 4xl and did a great job in a timely fashion at a very reasonable price. I highly recommend this outfit. Phone is like brand new now.

Terry12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★

I came in the other day actually a few days ago to get my PlayStation 5 fixed.had a HDMI port damage took the guy about a couple hours and was done I highly recommend this place if you need any electronics done if you are in the Lakeland mid area very great place

Eileen4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Have used these guys several times, for both cell phone and laptop issues. Always pleasant, they know what they are doing, reasonable fees. I'd recommend!

oscar1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Wonderful owner! He fixed my PS5 when I lost all hope, I can not thank them enough! 10/10

Austin14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

Went there today to fix my USB port where the cord would keep slipping out. Quick, friendly, affordable service. The storefront is very clean and organized and the store owner is polite and respectful.

asap6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★

Went in last week to get my iPhone 13 Pro Max fixed charging port wasn’t working nor the wireless charger I was gonna go to cell fix and previously had my port repaired there like less than a year ago. Same problem is back again so I went somewhere else better and They did a very good job on replacing my whole…

Photos

Customer reviews

4.9 ★★★★★ 584 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Kevin StaffordLocal Guide · 23 reviewsTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Put a new battery in my old Google Pixel 4xl and did a great job in a timely fashion at a very reasonable price. I highly recommend this outfit. Phone is like brand new now.

RJLocal Guide · 48 reviewsTotal number of Google reviews RJ has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

These guys are awesome they work with any budget and are super fair with offers

Terry “Tasmania”12 reviewsTotal number of Google reviews Terry has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I came in the other day actually a few days ago to get my PlayStation 5 fixed.had a HDMI port damage took the guy about a couple hours and was done I highly recommend this place if you need any electronics done if you are in the Lakeland mid area very great place

Response from the owner · 3 weeks ago

Thanks a bunch, Terry! Glad we could get your PlayStation 5 sorted that HDMI port damage is no joke, but we're happy it only took a couple hours! Appreciate the recommendation, especially for folks in the Lakeland area. Whether it's PS5 repairs, phone fixes, tablet repairs, laptop fixes, or console repairs, we've got you covered at Xtreme Wireless!

Eileen Fostel4 reviewsTotal number of Google reviews Eileen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Have used these guys several times, for both cell phone and laptop issues. Always pleasant, they know what they are doing, reasonable fees. I'd recommend!

Response from the owner · 2 months ago

Thank you for the fantastic 5-star review, Eileen! We truly appreciate your continued trust and loyalty to Xtreme Wireless it means a lot to us that you keep coming back for both cell phone and laptop issues. Our team takes great pride in being knowledgeable, pleasant, and affordable with every repair. Whether it's a phone repair, tablet repair, laptop fix, or game console repair, we always aim to deliver reliable, high-quality service at a reasonable price. Your recommendation means the world to us. We look forward to seeing you again for any future device repair needs! Best regards, The Xtreme Wireless Team

oscar treevino1 reviewTotal number of Google reviews oscar has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Wonderful owner! He fixed my PS5 when I lost all hope, I can not thank them enough! 10/10

Response from the owner · 2 months ago

Thank you so much for the amazing 5-star review, Oscar! We're truly honored that you brought your PS5 to Xtreme Wireless and even more thrilled that we were able to fix it when you had lost all hope! Our team takes great pride in handling game console repairs, whether it's a PS5, Xbox, or Nintendo Switch. We know how frustrating it can be when your favorite console stops working, and we're so glad we could get you back to gaming. Your 10/10 rating and kind words about our owner mean the world to us. If you ever need phone repairs, tablet repairs, laptop fixes, or any other device repair services, we're always here to help! Best regards, The Xtreme Wireless Team

Austin Wood14 reviewsTotal number of Google reviews Austin has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Went there today to fix my USB port where the cord would keep slipping out. Quick, friendly, affordable service. The storefront is very clean and organized and the store owner is polite and respectful.

Response from the owner · 3 months ago

Thank you for the fantastic 5-star review, Austin! We're so glad you stopped by Xtreme Wireless to get your USB port fixed. That issue with the cord slipping out can be frustrating, but our team was happy to get it sorted with quick, friendly, and affordable service. We take pride in keeping our storefront clean and organized – and our team always aims to be polite, respectful, and knowledgeable for every customer. Whether it's a phone repair, tablet repair, laptop fix, or game console repair, we're here to help! Your recommendation means a lot to us. If you ever need any other device repairs or have questions about your tech, don't hesitate to come back and see us! Best regards, The Xtreme Wireless Team

asap rocky6 reviewsTotal number of Google reviews asap has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Went in last week to get my iPhone 13 Pro Max fixed charging port wasn’t working nor the wireless charger I was gonna go to cell fix and previously had my port repaired there like less than a year ago. Same problem is back again so I went somewhere else better and They did a very good job on replacing my whole housing and promptly called me when the phone was ready for pick up. I will definitely recommend this place if you are not ready to buy a new phone.

Response from the owner · Edited 4 months ago

Thank you for the awesome 5-star review, ASAP Rocky! We're so glad you gave Xtreme Wireless a shot after your previous repair didn't hold up. That's exactly why we're here to provide reliable, long-lasting fixes that actually solve the problem the first time. Your iPhone 13 Pro Max had a tricky issue with both the charging port and wireless charging, and we determined that a full housing replacement was the best solution to get everything working like new again. Our team takes pride in offering quality phone repairs, whether it's an iPhone, tablet, laptop, or even game console repairs. We always make sure to promptly notify our customers as soon as their device is ready for pickup, so you're never left guessing. We truly appreciate your recommendation especially your point about not needing to buy a new phone when a trustworthy repair shop can bring it back to life. Whether you need screen replacements, battery swaps, charging port fixes, or any other mobile device repair, we've got you covered at Xtreme Wireless! Thanks again for choosing us we'll be here whenever you need us! Best regards, The Xtreme Wireless Team

Kali xxLocal Guide · 11 reviewsTotal number of Google reviews Kali has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I searched for the best repair shops near me on Google, and Xtreme Wireless came up. They didn’t disappoint! The entire team is incredibly helpful and knowledgeable. They reset three of my devices, and I was able to use them without any issues. They answered all my questions and were very kind. I also purchased a device from them, and it works perfectly. If I need any future services, I’ll definitely be coming back here. I highly recommend them to everyone.

Response from the owner · 4 months ago

Thank you so much for the 5-star rating! We truly appreciate your support and look forward to helping you again whenever you need us.

James IrishLocal Guide · 26 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Friendly people, knowledgeable servicers, and perfectly fair prices. 10/10!

Response from the owner · 5 months ago

Thank you so much for the 5-star rating! We truly appreciate your support and look forward to helping you again whenever you need us.

Alysse Delabra2 reviewsTotal number of Google reviews Alysse has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

My phone was in rough condition with a shattered back, broken camera lense & screen not working. I got it back just like new, great quality, & they were fast. 10/10 overall

Response from the owner · 5 months ago

Thank you so much for the 5-star rating! We truly appreciate your support and look forward to helping you again whenever you need us.

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