PLUMBERS · CHICOPEE, MA
Yankee Home Plumbing logoHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%37+16.2Reliability 19%36+6.7Value 13%2+0.3Momentum 10%18+1.8Track record 9%17+1.5Accountability 6%1+0.1Experts Score= 27Not enough data for craft & service; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.27SCORE

Yankee Home Plumbing

Better than 11% of plumbers · #80 of 90

4.9★362 Google reviewsGoogle star rating as shown on Google Maps.
4.83★last 12 monthsAverage stars on reviews from the last 12 months only.
2.2%1–2★ in 2 yrs (avg 2.6%)Share of reviews from the last 24 months that gave 1 or 2 stars.
0%complaints answeredShare of 1–3★ reviews the owner publicly replied to.

Yankee Home Plumbing for toilet repair

Clear ✕
Jobs reviewedHow many Google reviews are tagged with this job.41
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.78
Usually paidThe price range customers picked most often for this job.$300–400
Category typicalWhat the middle half of customers paid for this job across all companies in the category.$227–$618
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 58/100.How Job match is calculatedBuilt only from reviews Google tagged “Toilet repair”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#76 / 81
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.83%

All 41 Google reviews tagged “Toilet repair” · showing 20

★★★★★ Myrna · a month ago

Anthony was very knowledgeable and professional and offered advice every step of the way regarding the issues we were finding.

Toilet repair
★★★★★ Renee · Edited a month ago

Excellent plummer! Does a good job,wouldn't use anyone else for plumbing.

Paid $1–200Reasonable priceToilet repairGarbage disposal installation
★★★★★ Ed · Edited a month ago

Joey was very efficient and did the job perfectly. He was very courteous and knowledgeable. Yankee is a great company.

Paid $1,000+Reasonable priceToilet repairPlumbing pipe repair
★★★★★ Debbie · a month ago

Professional, quick, high quality work! Cleared a tough toilet clog quickly and neatly!

Paid $200–400Reasonable priceToilet repair
★ Juris · Edited 2 months ago

Extremely expensive! Simple shut-off valve replacement for $290.

Paid $200–400OverpricedToilet repair
★★★★★ Lily · 3 months ago

Super helpful. Really transparent about issues and time to fix them.

Paid $600–800Reasonable priceToilet repair
★★★★★ Ted · 6 months ago

Polite and professional. Knew his job.

Paid $200–300Reasonable priceToilet repair
★★★★★ Ann · 6 months ago

The two technicians were very professional in all aspects.

Paid $200–300Reasonable priceToilet repair
★★★★★ Holly · 6 months ago

The service techs were very polite, informative and did an excellent job. I would recommend them to everyone.

Paid $300–400Reasonable priceToilet repair
★★★★★ Jennifer · 6 months ago

Very thoughtful and knowledgeable

Toilet repair
★★★★★ Christi · 7 months ago

Experience was great start to finish. From initial phone call with their office to plumber coming to the house was smooth, quick, and efficient.

Paid $800–900Not sureToilet repairPlumbing pipe repairService not listed
★★★★★ Joseph · 7 months ago

Anthony was great. He called ahead to let me know he was coming. He explained to me what he was going to be doing and the cost up front. Excellent service!

Toilet repair
★★★★★ Bobbi · 7 months ago

Very professional company! They came out within 24 hours and was able to identify the issue almost immediately. Not only did Anthony explain in detail the process he also showed me indicators of what to look for going forward. Highly recommend this company they're excellent!

Paid $600–700Reasonable priceToilet repairSewer cleaning
★★★★★ Robert · 8 months ago

Dan is very professional, friendly, and competent.

Toilet repair
★★★★★ Bill · 9 months ago

He did a fantastic job. In and out completely done in 1 hour.

Paid $1,000+Reasonable priceToilet repair
★★★★★ Martha · Edited 10 months ago

Dan explains the different ways a problem can be fixed. He checks out each issue thoroughly and then gives you a price. Dan is very approachable with questions I had, he had the jobs finished quickly and for a reasonable price. I highly recommend Dan for your plumbing problems.

Paid $300–400Reasonable priceToilet repairFaucet repair
★★★★★ Denise · 10 months ago

Anthony was great, efficient and super friendly. I'm very satisfied with all the work he did. I will contact Yankee Home again I'm sure in the future.

Paid $300–400Reasonable priceToilet repair
★★★★★ Kimberly · Edited 10 months ago

Anthony and his apprentice did a great job. They arrived on time, fixed the problem, didn’t make a mess and even took a few minutes to show me where my water shutoff was. As an added bonus they were friendly and courteous. I will have no problem recommending them to others.

Paid $300–400Not sureToilet repairPlumbing pipe repair
★★★★★ Kathleen · 11 months ago

Dan was kind, efficient and respectful.

Paid $700–800Reasonable priceToilet repair
★★★★★ Ginny · 11 months ago

Allesandro was very pleasant, professional and did a great job of installing a new kitchen faucet and toilet part.

Reasonable priceToilet repairFaucet installation

Show more toilet repair reviews (21 more) →

vs category

Blue = Yankee, grey = plumbers average

SatisfactionReliabilityCraftValueMomentumTrackAccountability
This companyCategory average

Rating over time

4.04.55.02024-Q2: 5.00★ (2 reviews)2024-Q4: 5.00★ (14 reviews)2025-Q1: 5.00★ (16 reviews)2025-Q2: 5.00★ (27 reviews)2025-Q3: 5.00★ (46 reviews)2025-Q4: 4.81★ (63 reviews)2026-Q1: 4.82★ (55 reviews)2026-Q2: 4.91★ (64 reviews)2026-Q3: 4.78★ (63 reviews)2026-Q4: 5.00★ (12 reviews)2024-Q22025-Q12025-Q42026-Q32026-Q4
This companyIndustrydot size = review count

Price

$506+5% vs typical plumbers

Bar = middle half of what customers paid · gold mark = category median.

Great price 13%Reasonable 69%Overpriced 7%Not sure 11%

Score factorsHow the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 44%37+16.2Reliability 19%36+6.7Value 13%2+0.3Momentum 10%18+1.8Track record 9%17+1.5Accountability 6%1+0.1Experts Score= 27Not enough data for craft & service; its weight is shared by the others.Grade D: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.

SatisfactionSatisfaction · 35%Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Bar = this company’s percentile, tick = category average.
37
ReliabilityReliability · 15%How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Bar = this company’s percentile, tick = category average.
36
Craft & serviceCraft & service · 20%Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Bar = this company’s percentile, tick = category average.
—
ValueValue · 10%Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Bar = this company’s percentile, tick = category average.
2
MomentumMomentum · 8%Last 12 months vs lifetime average — improving or slipping.Bar = this company’s percentile, tick = category average.
18
Track recordTrack record · 7%Review volume and years with reviews.Bar = this company’s percentile, tick = category average.
17
AccountabilityAccountability · 5%Owner replies to 1–3★ reviews.Bar = this company’s percentile, tick = category average.
1

Praised for

Google highlights · percentile vs peersGoogle review highlights (Quality, Professionalism…): positive minus negative mentions per review, as a percentile vs peers.

Quality
+0 / −0
Professionalism
+0 / −0
Responsiveness
+0 / −0
Punctuality
+0 / −0
Value
+0 / −0

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