Appliance repair service · Sunnyvale, CA · reviewed since 2025
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%99+24Value 14%95+13.4Replies to reviews 7%85+6Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.96SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#43 of 113 HVAC contractorsiPosition by Experts Score among all companies we track in this category. · better than 63%
5.0★★★★★83 Google reviews · 13 photos
96%five-star reviews
4.94★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
86%reviews answered by the owner
$287typical billiMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
Your Appliance, Refrigeration & HVAC repair at a glance
Customers consistently praise the company for its punctuality, rapid response times, and transparent communication regarding pricing and repairs. Technicians are described as knowledgeable and efficient, handling a wide range of services including refrigerator, dishwasher, oven, and HVAC maintenance. One reviewer noted that the business offered a significantly lower cost estimate compared to competitors for a major repair. The owner actively engages with feedback, and clients often highlight the reliability and professional demeanor of the staff during both routine and emergency situations.
Google rating: 5.0 out of 5 from 83 reviews (96% five-star).
Reviews on this page: 83 Google reviews (75 with written comments, 1 with photos).
Owner responses: the business replied to 86% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
This companyHVAC Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Your Appliance, Refrigeration & HVAC repair: 96/100 on this factor. Category median: 94.A
96
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Your Appliance, Refrigeration & HVAC repair: 99/100 on this factor. Category median: 93.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 96.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Your Appliance, Refrigeration & HVAC repair: 95/100 on this factor. Category median: 100.A
95
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Your Appliance, Refrigeration & HVAC repair: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Your Appliance, Refrigeration & HVAC repair: 85/100 on this factor. Category median: 100.A
85
Bar = this company · dark tick = category median.
Star ratings
83 Google reviews we collected
5.0of 5
5 stars8096%
4 stars34%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 75 written reviews
100%praise
Praise201100%
Complaints10%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
100%fair
Great price924%
Reasonable2773%
Overpriced00%
Not sure13%
$287-13% vs typical HVAC contractors
Middle half of what 26 customers paid ($189–$403) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response4924%
Staff & attitude4120%
Would recommend2613%
Quality & results2311%
Price & value2211%
Communication2110%
Honesty & trust2010%
What customers talk about
We read 75 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Great team, good coms and timely - nice to have a nice local option in mountain view.”
“The folks he sends to repair appliances are competant, patient, and willing to explain what's wrong and what has to be done.”
“I highly recommend Your Appliance, Refrigeration, and HVAC Repair (Your Appliance Repairs for short).”
“I had a great experience with Your Appliance, Refrigeration & HVAC Repair.”
“Personable, reasonably priced, and did their research before coming out or charging anything.”
“The owner Was very clear, and his workmen were prompt and clean.”
“My favorite and most reliable service provider for all my home appliance needs.”
People customers mention
Rovshan20 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Your Appliance, Refrigeration & HVAC repair for 8 kinds of job. Pick one to see what they paid and said.
PParag1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★
I have used the service for Fridge and Dishwasher diagnosis / repairs and I have found them to be responsive, efficient, knowledgeable, experienced and most importantly RELIABLE. I would highly recommend the service. Ask for Rovshan.
Aako4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
MY refrigerator is old and would sometimes leak water,so l had someone come to clear a blockage. The technician arrived right on time, worked very quickly, and made a great impression- l’m extremely satisfied! I’ll definitely recommend their service to people l know.
Thank you!
RRafael2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Nahid and Rovshan are excellent. We got repairs on both our refrigerator and microwave. Very responsive and very, very knowledgeable. They have fixed things others told us could not be repaired.
Ssookiya1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Oven repair. The owner Was very clear, and his workmen were prompt and clean. They repaired my other appliances and I will continue to use them
Paid $400–450Reasonable price
KKarla6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
GREAT and quick responses and service! I will definitely be using them again as the process was seamless! Thanks Rovshan!
0007128t8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Very pleased by the service. Nahid ( Phonetic spelling?) Was prompt, very professional, very knowledgeable and I must say very intelligent. My icemaker water hose in the back of my refrigerator sprung a leak, although very small, consistent. He purchased a steel braided hose, replaced it and gave excellent advice on…
I highly recommend Your Appliance, Refrigeration, and HVAC Repair (Your Appliance Repairs for short). Rovshan is very responsive. He gets on the phone as soon as you call, or responds to messages in minutes. The folks he sends to repair appliances are competant, patient, and willing to explain what's wrong and what has to be done. Rovshan honors his warranties.
P
Parag Bhargava1 reviewiTotal number of Google reviews Parag has written across all businesses on Google Maps, not just this one.
I have used the service for Fridge and Dishwasher diagnosis / repairs and I have found them to be responsive, efficient, knowledgeable, experienced and most importantly RELIABLE. I would highly recommend the service. Ask for Rovshan.
had an LG smart oven serviced after it blew the temperature fuse during a self cleaning cycle. Great team, good coms and timely - nice to have a nice local option in mountain view.
Price assessment: Reasonable price
Services: Stove, cooktop & oven repair
A
ako oda4 reviewsiTotal number of Google reviews ako has written across all businesses on Google Maps, not just this one.
MY refrigerator is old and would sometimes leak water,so l had someone come to clear a blockage. The technician arrived right on time, worked very quickly, and made a great impression- l’m extremely satisfied! I’ll definitely recommend their service to people l know.
Thank you!
Price assessment: Reasonable price
Price: $150–200
Services: Refrigerator/freezer repair
R
Rafael Reyes2 reviewsiTotal number of Google reviews Rafael has written across all businesses on Google Maps, not just this one.
Nahid and Rovshan are excellent. We got repairs on both our refrigerator and microwave. Very responsive and very, very knowledgeable. They have fixed things others told us could not be repaired.
My fave appliance repair co. Reliable, fair conscientious. Been using them for 10 years. Nahid took care of our washer and dryer today and helped by checking out our refridgerator for maintenance. Solid work by Nahid and a company I trust. Thanks Rovshan, Nahid et al.
Response from the owner · a week ago
Thank you for being such a loyal customer over the last decade! We are thrilled to hear that Nahid provided excellent service today. We truly appreciate your continued trust in our team.
R
Rebecca Cervantes9 reviewsiTotal number of Google reviews Rebecca has written across all businesses on Google Maps, not just this one.
I would highly recommend “Your appliance repair”. The technicians are extremely knowledgeable and very efficient. I have used them several times now and I’ve never been disappointed. The owner, Rofshan, is very gracious and a delight to work with. I very grateful for their service. 5 stars!
Response from the owner · 2 weeks ago
Thank you for your kind feedback. We are pleased our team could provide efficient service for you again. We value your trust and look forward to assisting you with any future maintenance needs.
S
sookiya son1 reviewiTotal number of Google reviews sookiya has written across all businesses on Google Maps, not just this one.
Oven repair. The owner Was very clear, and his workmen were prompt and clean. They repaired my other appliances and I will continue to use them
Price assessment: Reasonable price
Price: $400–450
Repair wait time: 2–3 hr
Response from the owner · 2 weeks ago
Thank you for the positive feedback. We prioritize efficiency and cleanliness in every job. We are pleased our team resolved your appliance issues effectively and look forward to assisting you again in the future.
M
M OLocal Guide · 19 reviewsiTotal number of Google reviews M has written across all businesses on Google Maps, not just this one.
My favorite and most reliable service provider for all my home appliance needs. Whether something needs to be fixed or it’s time for routine maintenance - My Appliance Repair has skilled technicians that get the job perfectly done. I love their online booking system, prompt response, kindness, skill level, and reliability.
Price assessment: Reasonable price
Services: Dishwasher repair, Washer/dryer repair
Response from the owner · 2 weeks ago
Thank you for your kind feedback. We are delighted to hear that our technicians provided excellent service and that you found our booking system helpful. We look forward to assisting you again in the future.
T
Tessa Fisher4 reviewsiTotal number of Google reviews Tessa has written across all businesses on Google Maps, not just this one.
Prompt, reliable and fairly priced professional service. Very glad to have found them.
Response from the owner · 2 weeks ago
Thank you for your kind feedback. We are pleased to hear that you were satisfied with our service and pricing. We truly value your support and look forward to assisting you again in the future.
