Eleven Gunter1 review
Great experience highly recommend!
Response from the owner · 5 days ago
We're thrilled you had a great experience with us. Your recommendation means a lot to our team.
Review from Google · view on Google
Your Extra Closet - Jonesboro
Your Extra Closet - Jonesboro at a glance
Reviewers frequently praise the facility's clean, paved grounds and staff who are described as helpful, friendly, and professional, often noting that employees go above and beyond to assist with unit selection and provide discounts. However, several low-star reviews highlight significant concerns regarding pricing, specifically citing unexpected rate increases and allegations that promised fixed prices were misleading. Additional criticisms include billing disputes after moving out, perceived inflexibility with payment arrangements, and isolated instances of office closure or gate access issues.
- Google rating: 4.7 out of 5 from 273 reviews (89% five-star).
- Reviews on this page: 272 Google reviews (230 with written comments, 2 with photos).
- Owner responses: the business replied to 98% of reviews.
- Most recent review: October 16, 2026.
- Service: Packing Service serving Jonesboro, Arkansas.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.7
★★★★★273 reviews on Google
Reviews from Google, shown as published (original wording, unedited).
Barbara WeltonLocal Guide · 55 reviews
They have very reasonable prices, nice paved areas to get to your unit, the area is very clean and well kept, staff is so nice and helpful and explain everything to you and they give a senior citizen discount!! I'm so glad i chose them for my storage needs!
Response from the owner · a week ago
Thank you for your kind words! We're thrilled you appreciate our pricing, clean facilities, and helpful staff. We're glad to serve your storage needs!
Review from Google · view on Google
Nicolas GeertzLocal Guide · 92 reviews
They tripled the unit rates on our 5th month. Wouldn't recommend unless you like extreme price gouging surprises.
Response from the owner · 4 weeks ago
We are concerned about your experience. Please contact us at [email protected]. We aim to work toward resolution together!
Review from Google · view on Google
Holly Darling6 reviews
Kay is a gem. She was kind she was professional. She stayed late for us to get there, which is such a rare fine that somebody will do something extra for you. Shout out to your extra closet in Jonesboro and K, for such a good job thank you!
Response from the owner · a month ago
Thank you for your kind words! We're thrilled Kay exceeded expectations. Your satisfaction is our priority.
Review from Google · view on Google
Myranda Reda2 reviews
Love this storage company and how helpful and friendly they are! Have used them for years and will absolutely recommend them to anyone!!
Response from the owner · a month ago
Thank you for your kind words! We're thrilled to hear about your positive experience with our friendly team. Your recommendation means a lot to us. We look forward to continuing to serve you!
Review from Google · view on Google
Nyla Nesbitt1 review
The manager was so amazing ! And she was so helpful ! Loved the service !
Response from the owner · a month ago
Thank you for your kind words! We're thrilled you loved the service!
Review from Google · view on Google
Chris LuffmanLocal Guide · 24 reviews
Wonderful service.
Response from the owner · 2 months ago
We are overjoyed to hear about your experience, Chris!
Review from Google · view on Google
Inaijah3 reviews
Kay was super sweet and super understanding! Such a sweet womannn! 🥰
Response from the owner · 3 months ago
We are overjoyed to hear about your wonderful experience with Kay! She truly cares about every customer, and your kind words mean the world to us. We appreciate you!
Review from Google · view on Google
kyla yancey3 reviews
kay was amazing and a big help to get us exactly what we needed and quickly!
Response from the owner · 3 months ago
We're so glad Kay could assist you efficiently and provide excellent service. Your satisfaction means the world to us!
Review from Google · view on Google
Tammy Ryan1 review
I had a very good experience with the location on Mead Dr. In Jonesboro Ar. Ms. Kay was so kind when I called right at closing time, to stay and wait for me to show me what units where available and help me find what was best for my needs. Thanks you so much Ms. Kay
Response from the owner · 3 months ago
We're delighted Kay could assist you in finding the perfect unit for your needs. Her dedication to helping our customers, even during closing hours, truly reflects our commitment to service!
Review from Google · view on Google
Business details
- Address: 3119 Mead Dr, Jonesboro, AR 72404
- Phone: (870) 474-2904
- Website: yecstorage.com
- Service area: Jonesboro, AR