Customers frequently praise the shop for fast turnaround times, reasonable pricing, and effective repairs on screens, batteries, and water damage. However, several low-rated reviews highlight significant issues with communication, noting that staff failed to contact clients when repairs were ready or were unresponsive to inquiries. Some reviewers also cited unprofessional behavior and instances where repairs resulted in additional device damage.
Google rating: 4.7 out of 5 from 251 reviews (88% five-star).
Reviews on this page: 251 Google reviews (216 with written comments, 5 with photos).
Owner responses: the business replied to 5% of reviews.
Most recent review: November 1, 2026.
Service: Apple Repair Service serving Palo Alto, California.
Data from Google, last updated November 10, 2026.
Star ratings
251 Google reviews we collected
4.7of 5
5 stars22188%
4 stars83%
3 stars52%
2 stars10%
1 star166%
Praise vs complaints
Phrases our text analysis found in 216 written reviews
95%praise
Praise35595%
Complaints205%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response8924%
Price & value8723%
Quality & results7119%
Staff & attitude5515%
Would recommend4211%
Honesty & trust175%
Communication144%
What customers talk about
We read 216 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Took a look at my phone right away, opened it up and fixed my sim reader issue within an hour!”
“Honest, up-front pricing and was able to accommodate my schedule (of course my phone broke a week before I left town) despite some delay in obtaining parts.”
“Zac quoted a very reasonable price to replace my iPhone 13 Pro Max screen.”
“But the lack of communication The price changing last minute and honestly not even putting all the parts back.”
“…ne I was going to use as a trade in for a new one which I did and he fixed it a couple of times, but didn't charge me because it was under warranty th…”
“If I could give a zero, I would horrible service just the other day.”
“Zac is recognized as a highly skilled, direct, and exceptional professional.”
“This young gentleman was so unprofessional with me.”
“I'm super pleased with him and I highly recommend him to anyone who's looking for personal service and inexpensive pricing.”
“I wouldn't recommend this place to anyone.”
“Zac explained that this is because it's not a genuine Apple part.”
“Dropped in the store and Zac explained my options for screens, either LCD or OLED.”
“This has been a huge waste of my time, and I’m really frustrated with the lack of communication and service.”
People customers mention
Feras7 reviews
Zack6 reviews
Apple5 reviews
Nexus5 reviews
Samsung4 reviews
Zach3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Took my sister’s phone last week, at first, he was very kind he had a screen available didn’t work. He said that he’ll get another one cause it could be a bad screen or a bad battery. Said it would take a couple of days, and will let me know when it’s ready for pick and it was able be to fix it. Well he not did contact me in multiple days, was barely responsive when i tried call or text. Honestly, I would not be mad if he just kept me posted here or there. But the part that made me really mad when I came in to pick up the phone was earlier in the day when I called. He said he just got the replacement parts. He’s putting it in. It’ll be ready in an hour. I came in the evening. He took out all the parts cause he said nothing worked. it’s broken and again if he just told me earlier in the day when he first realized it wasn’t gonna work, I would’ve been fine. I wouldn’t have been upset. And the final Straw that made me write a bad review was when I ask OK how much would it be just to replace the screen he said 140 but the first night when I brought it in, he said 120. And the funniest part is that hours later I realized that there were two tiny screws that were missing on the bottom of the iPhone that he forgot to put back in. And again, if he just communicated with me from the beginning, if he told me that it didn’t work and all that I would appreciate it I would’ve been fine with everything. But the lack of communication The price changing last minute and honestly not even putting all the parts back. It’s just a ridiculous. I should’ve paid attention to The once our reviews cause if you’re lucky you’ll get him on a good day if you’re unlucky, you’ll get this kind of service.
Price assessment: Not sure
Services: Screen repair/replacement, Water damage repair
Emma2 reviewsiTotal number of Google reviews Emma has written across all businesses on Google Maps, not just this one.
If I could give a zero, I would horrible service just the other day. This young gentleman was so unprofessional with me. It was disgusting. Zachary I believe!
Price assessment: Overpriced
Services: Water damage repair
Tatiana Jildeh9 reviewsiTotal number of Google reviews Tatiana has written across all businesses on Google Maps, not just this one.
Took a look at my phone right away, opened it up and fixed my sim reader issue within an hour! I also appreciate that I wasn't charged a crazy amount for the fix. Thank you so much and I'll definitely tell others to come here for phone repairs.
Price assessment: Great price
Myojung Yang4 reviewsiTotal number of Google reviews Myojung has written across all businesses on Google Maps, not just this one.
My phone was not detecting my sim card. Walked in, had my phone fixed within an hour and charged extremely low prices. Will only be coming here for phone repairs from here on out.
Price assessment: Great price
Response from the owner · a month ago
Thank you. Luckily I had the part in stock
Western Pacific8 reviewsiTotal number of Google reviews Western has written across all businesses on Google Maps, not just this one.
My son and I both have iPhones, 11 and 14 Pro, and the batteries were showing their age at less then 70% capacity. They wouldn’t last the day in normal usage. Zac’s got great reviews, so I gave him a call. During the call he ordered the batteries and gave me an estimate when they would arrive, and he would call me when they arrived. He called me when the batteries arrived a few days later, we scheduled a date and time to bring both iPhones in for battery installation. I dropped the phones off and went about my business and two hours later Zac called and said come get your phones! Great price for parts and labor, great service! I’ll go back again if need be. Definitely recommend Zac's!
Price assessment: Great price
Services: Service not listed
Tyler Curran10 reviewsiTotal number of Google reviews Tyler has written across all businesses on Google Maps, not just this one.
Mr. Zac is recognized as a highly skilled, direct, and exceptional professional. He consistently fulfills commitments on schedule, delivering precisely what is promised to clients, resulting in positive satisfaction. His integrity is commendable. As a first-time client, I wholeheartedly endorse his establishment for any electrical service requirements. I am confident in his capabilities to address such needs. Thank you once again; your service significantly enhanced my day.
Price assessment: Great price
Services: Water damage repair
Anna Kuriyan3 reviewsiTotal number of Google reviews Anna has written across all businesses on Google Maps, not just this one.
