Experts Reviews · Company report
Zark Heating & Cooling Inc. logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%96+23.3Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.97SCORE

Zark Heating & Cooling Inc.

Joliet, IL · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #2Position by Experts Score among all companies we track in this category. of 10 boiler installers · 5.0★ from 891 Google reviews

Report card

Percentile vs other boiler installers (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: reliability.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zark Heating & Cooling Inc. is better than 97% of boiler installers.A
97
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zark Heating & Cooling Inc. is better than 96% of boiler installers.A
96
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zark Heating & Cooling Inc. is better than 100% of boiler installers.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zark Heating & Cooling Inc. is better than 100% of boiler installers.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zark Heating & Cooling Inc. is better than 100% of boiler installers.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zark Heating & Cooling Inc. is better than 100% of boiler installers.A
100

Reviews for your job

Customers hired Zark Heating & Cooling Inc. for 8 kinds of job.

Zark Heating & Cooling Inc. for installation

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Jobs reviewedHow many Google reviews are tagged with this job.24
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).4.83
Usually paidThe price range customers picked most often for this job.$2,000+
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 87/100.How Job match is calculatedBuilt only from reviews Google tagged “Installation”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#7 / 7
Said fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.91%

All 24 Google reviews tagged “Installation” · showing 20

DIANE13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★

The guys were here just before 7 o’clock as I said, and went to work quickly. They worked continuously to install both units and an air filter and humidifier and now I’m sitting in a nice warm house again. Rob said if I have any problems with it to let him know, fingers crossed I don’t have any. Rob, Zach and…

Paid $2,000+Great priceInstallationHeating system installation
AshleyLocal Guide · 12 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★

They over charge, do not do a good job with their diagnoses, the one guy they kept sending had a condescending attitude. Whatever they did when they installed our very expensive ac unit lead to all sorts of issues they didn’t want to fix then it became a problem for them when we called another company that found the…

Paid $2,000+OverpricedA/C system repairInstallation
kaylea984 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★

Friendly, professional, show up on time, listened to my HVAC issues. Fixed issues. Got a new system Installed and it’s amazing. Would definitely recommend. Zach, Connor and Rob are amazing! Thanks for cooling us down! You guys are the best!

Paid $2,000+Reasonable priceInstallation
KurtLocal Guide · 126 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

I cannot say enough good things about Zark Heating & Cooling. Rob, the owner, personally met us at our business and was involved every step of the way. From the beginning, he and his entire crew were extremely responsive, punctual, and professional. Our business was in a very difficult situation, and Zark came in,…

Customer photo from Kurt's reviewCustomer photo from Kurt's review
Great priceHVAC system repairHeating system repairA/C system repair
Tina3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★

PHENOMENAL CUSTOMER SERVICE & JOB WELL DONE!! Rob & company were extremely prompt to respond to my emails, texts & calls even on a Sunday!!! I would HIGHLY recommend Zark Heating & Cooling for all your HVAC needs!!! We utilized their services after Rob was able to send me a quote almost immediately after sending…

Reasonable priceInstallationHeating system installationInstall AC
Helen6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 4 months ago★★★★★

They are very professional. Quality work and equipment. They clean up nicely when done. I will recommend them to everyone.

Paid $1–200Reasonable priceA/C system maintenanceHVAC system maintenanceInstall AC+ Responsiveness+ Punctuality+ Quality
Tina2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 months ago★★★★★

Been using Zark for the last couple of years for routine maintenance. The time came to have to replace the furnace and AC, and there was no other choice for me. Zark is an exceptional company! They hit high marks in every area. They care about their customers, offer great pricing, and their customer service is…

Great priceInstallationHeating system installationInstall AC
Ryan5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

5 ⭐️ service from beginning to end. We had 4 different quotes for an AC/Furnace and water heater replacement and Zark provided the best price along with warranty and professionalism that makes a stressful situation feel so much better. We worked with Bill, Rob and Zach and they made sure my wife and I felt…

Paid $1,000+Great priceHVAC system repairHeating system repairA/C system repair
BobLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

Rob and his crew installed a A/C and furnace at my home. They had it finished in about 5 hours. I cannot say enough about the communication and service they provided. ++++ Rating!! I was very pleased and will be spreading the word to my friends and neighbors.

Paid $1,000+Great priceInstallation
Chris4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★

Just had a boiler for radiant heat installed. Zark had outstanding customer service and workmanship. It’s clearly evident that this company cares about its customers and stands by their work. I was kept informed and updated at every step of the install. They made sure to answer all of my questions. They were very…

Paid $1,000+Great priceInstallation
BarbLocal Guide · 38 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 10 months ago★★★★★

Big thanks to Zark heating & Cooling! Replaced the A Coil and got our A/C up and running! So appreciate the fast and professional service! Your maintenance program is the best, always on top of problems!! Highly recommend Zark Heating and Cooling Inc...They are there when you need them!

Great priceHVAC system repairHVAC system maintenanceA/C system maintenance
ClaudiaLocal Guide · 28 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 years ago★★★★★

Just had my fall furnace tune up. Alex did a terrific job. He was friendly, polite and very efficient. Being on Zark's maintenance plan really saves money too! 2 more years of great service as of April 2024. They're the best around

A/C preventive maintenanceHVAC system maintenanceA/C system maintenance+ Responsiveness+ Punctuality+ Quality
Sharon2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 years ago★★★★★

Zark Heating and Cooling installed a new furnace, new A/C system and a tankless hot water heater. The job was done flawlessly and professionally! I highly recommend Zark!

Install ACHeating system installationInstall thermostat+ Responsiveness+ Punctuality+ Quality
BergyCrunch9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We’re happy with our new HVAC system. Our old unit was 30 years old and not keeping the full house cool too well. It was a full day install and the crew were great and walked us through the new system. Will use Zark again.

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
Steven2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

I have used Zark time and time again! Professional, courteous, on time, and explains everything they are doing. Dan and his teammate did an awesome job installing my garage heater. I had a couple of requests regarding the install and they did everything I had asked. Keep up the great work Zark! You won't be dissapointed when using this company!

Heating system installationInstall thermostatInstallation+ Punctuality+ Professionalism
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Rob from Zark installed my whole house humidifier at a great price. He has been servicing my heat and air ever since and everything has been running great. Best place around.

HVAC system maintenanceInstallation+ Responsiveness+ Punctuality+ Quality
Ashley1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We have used ZARK every time we have had any HVAC needs. We have also referred them to family and friends. They have never disappointed. They go above and beyond for their customers especially when there is an HVAC problem during severe weather. They are a family owned business who are trustworthy and fair. All around great people who do great work!

A/C system maintenanceHVAC duct & vent installationInstallation+ Responsiveness+ Punctuality+ Quality
Holly11 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

We very suddenly needed our furnace and air replaced this week and everyone was so incredibly nice and responsive. 100% would recommend to use this company. Professional, very responsive and timely, and friendly!

Install ACHeating system installationInstallation+ Responsiveness+ Punctuality+ Quality
Natalie6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

These guys were absolutely amazing. Fairly priced for the amount of care they put into their work and my home. Would absolutely turn to them when we need servicing! Keith and Dan were super patient with us as new homeowners and answered our many many questions. Great company - don't bother looking elsewhere!!

Install ACInstallation+ Responsiveness+ Punctuality+ Quality
erin2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 5 years ago★★★★★

Dan was great to work with. He was on time, professional, and did a clean & thorough job. He also took the time to explain everything to me after he was done.

Installation+ Responsiveness+ Professionalism+ Value

Show more installation reviews (4 more) →

Price

$2270% vs typical boiler installers

Bar = middle half of what customers paid · gold mark = category median.

Price verdictsGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.

Great price 48%Reasonable 49%Overpriced 2%Not sure 2%

Jobs customers hired them for

JobReviewsCategory typical
HVAC system maintenance144$37–$264
HVAC system repair93$145–$618
Heating system installation75$1.4k–$2.8k
Install AC73$1.6k–$3.2k
Heating system maintenance67$37–$317
A/C system maintenance66$39–$318
Heating system repair63$78–$745
A/C system repair45$216–$611

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