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Zen-Sational Therapeutic Massage

Massage therapist · Abilene, TX · reviewed since 2021

How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%98+67.8Reliability 31%97+29.8Experts Score= 98Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.98SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#22 of 101 wellness servicesPosition by Experts Score among all companies we track in this category. · better than 79%
5.0 ★★★★★ 87 Google reviews · 19 photos
99%five-star reviews
5.00★last 12 monthsAverage stars on reviews from the last 12 months only.
0%1–2★, last 20 reviewsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
97%reviews answered by the owner
May 2026latest review

Zen-Sational Therapeutic Massage at a glance

Google reviewers rate the Abilene massage therapist five stars based on eighty-seven reviews, noting the owner replies to ninety-seven percent of feedback. Clients describe deep tissue, sports, and prenatal services that address specific pain, tension, and mobility issues. Recurring themes include the therapist's anatomical knowledge, clean and calming environment, and effective pressure levels. No common criticisms appear in the provided excerpts, as all samples are five-star reviews highlighting positive outcomes and professional care.

  • Google rating: 5.0 out of 5 from 87 reviews (99% five-star).
  • Reviews on this page: 87 Google reviews (73 with written comments).
  • Owner responses: the business replied to 97% of reviews.
  • Most recent review: May 12, 2026.
  • Service: Wellness Service serving Abilene, Texas.

Data from Google, last updated November 3, 2026.

Score profile vs other wellness services

Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and momentum; weakest: reliability.

Satisfaction98Reliability97Craft & service100Value–Momentum100Replies to reviews–Satisfaction: 98 (median 94)Reliability: 97 (median 94)Craft & service: 100 (median 100)Momentum: 100 (median 100)
This companyWellness Services median0 = centre, 100 = best
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zen-Sational Therapeutic Massage: 98/100 on this factor. Category median: 94.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zen-Sational Therapeutic Massage: 97/100 on this factor. Category median: 94.A
97
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zen-Sational Therapeutic Massage: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zen-Sational Therapeutic Massage: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 50.–
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Bar = this company · dark tick = category median.

Star ratings

87 Google reviews we collected

  • 5 stars8699%
  • 4 stars11%
  • 3 stars00%
  • 2 stars00%
  • 1 star00%

Praise vs complaints

Phrases our text analysis found in 73 written reviews

  • Praise5798%
  • Complaints12%

Topic share

How often each topic comes up in the written reviews

  • Staff & attitude2238%
  • Would recommend1831%
  • Quality & results1119%
  • Speed & response35%
  • Communication35%
  • Price & value12%

What customers talk about

We read 73 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.

  • “As a medical massage practitioner, she is so knowledgeable with the body and how to work on areas that I've had limited mobility in for years.”
  • “I highly recommend Lily if you need deep tissue massage or sports massage.”
  • “MASSAGE THERAPIST IS AWESOME, SUCH A GREAT EXPERIENCE AND VERY GRATEFUL, HELPED ME WONDERS.”
  • “Her bed is amazing, the room is super tranquil, great pressure and technique, I was asleep in no time!”
  • “She takes the time to find aggravation spots, communicates throughout the session, builds an open atmosphere, and above all else is extremely knowledg…”
  • “Deep tissue massage can be painful at times but so worth it!”

People customers mention

  • Kilee 11 reviews

praise complaint · found by our text analysis, Google review wording unchanged.

Recent reviews

Vanessa8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 months ago★★★★★

Kilee took the time to work on my areas of pain to my comfort level, using techniques no other massage therapist has tried before on these areas Had a pain free night for the first time in months.

Mary8 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 7 months ago★★★★★

As a retired dental hygienist, I've had massages for 30 years. I scheduled a deep tissue massage with Kilee. It was the most incredible massage I've ever had!! As a medical massage practitioner, she is so knowledgeable with the body and how to work on areas that I've had limited mobility in for years. Professional, clean and calming environment.

Great price
James5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 8 months ago★★★★★

Very professional. The spa is very clean, comfortable. Kilee is knowledgeable of the body and is an absolutely incredible therapist.

Bell4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

MASSAGE THERAPIST IS AWESOME, SUCH A GREAT EXPERIENCE AND VERY GRATEFUL, HELPED ME WONDERS.

FrancisLocal Guide · 14 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

I’ve been to several massage places in Abilene and never had a bad experience but this place hands down has been the best experience yet! Lily helped me so much with all the tension I didn’t even know I had!!! She was so informative! This is my new go to spot! Thank you so much for the amazing service!

Gail1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★

Lily does a terrific job at deeply massaging the areas most affected by stress and every day life. She is quite a find and I plan to see her regularly.

Photos

Customer reviews

5.0 ★★★★★ 87 reviews on Google · rating breakdown

Reviews from Google, shown as published (original wording, unedited).

Team members customers mention
Filter by topic — each topic is highlighted in the reviews in the same color
Vanessa Zientek8 reviewsTotal number of Google reviews Vanessa has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kilee took the time to work on my areas of pain to my comfort level, using techniques no other massage therapist has tried before on these areas Had a pain free night for the first time in months.

Mary Noel Corn8 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

As a retired dental hygienist, I've had massages for 30 years. I scheduled a deep tissue massage with Kilee. It was the most incredible massage I've ever had!! As a medical massage practitioner, she is so knowledgeable with the body and how to work on areas that I've had limited mobility in for years. Professional, clean and calming environment.

  • Price assessment: Great price
James Newcomb5 reviewsTotal number of Google reviews James has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Very professional. The spa is very clean, comfortable. Kilee is knowledgeable of the body and is an absolutely incredible therapist.

Response from the owner · 8 months ago

Thank you so much! I truly appreciate you!

Bell Gonzales4 reviewsTotal number of Google reviews Bell has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

MASSAGE THERAPIST IS AWESOME, SUCH A GREAT EXPERIENCE AND VERY GRATEFUL, HELPED ME WONDERS.

Response from the owner · a year ago

Thanks so much Bell! We glad you enjoyed your session! We look forward to seeing you again soon!

Todd Wilson1 reviewTotal number of Google reviews Todd has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Kilee is wonderful and provides exceptional service.

Response from the owner · a year ago

Thank you very much Todd! We appreciate you!

Francis FenwickLocal Guide · 14 reviewsTotal number of Google reviews Francis has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

I’ve been to several massage places in Abilene and never had a bad experience but this place hands down has been the best experience yet! Lily helped me so much with all the tension I didn’t even know I had!!! She was so informative! This is my new go to spot! Thank you so much for the amazing service!

Response from the owner · a year ago

Thank you so much Francis for your kind words! We are so glad you enjoyed your session with Lily! We look forward to seeing you again for your next session!

Carmen Hall5 reviewsTotal number of Google reviews Carmen has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Absolutely the best!

Response from the owner · a year ago

Aww Carmen, Thank you! You are the best my friend! I truly appreciate you!

Raechel Walton4 reviewsTotal number of Google reviews Raechel has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lily did an AMAZING job! Great facilities, clean, calming and professional.

Response from the owner · a year ago

Raechel we are so glad you enjoyed your session with Lily! We look forward to your future sessions!

Gail Donaghey1 reviewTotal number of Google reviews Gail has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Lily does a terrific job at deeply massaging the areas most affected by stress and every day life. She is quite a find and I plan to see her regularly.

Response from the owner · a year ago

Gail we are so glad you have enjoyed your sessions with Lily! We totally agree, she is an amazing therapist!

Jevon Mills2 reviewsTotal number of Google reviews Jevon has written across all businesses on Google Maps, not just this one.
Review from Google · view on Google
★★★★★

Miss Lily was awesome! We had some friendly conversation and she always made sure the pressure levels were at a level that wasn’t painful. Albeit some pain is necessary in deep-tissue massage, Lily made sure my experience was one that took care/diagnosed my biggest issues.

Response from the owner · a year ago

Jevon we are so glad you enjoyed your session with Lily! We look forward to your future sessions!

Zen-Sational Therapeutic Massage on Google Maps →

Business details