Lori Lugg2 reviewsTotal number of Google reviews Lori has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDid a great job.
- Price assessment: Overpriced
- Price: $500+
- Services: Service not listed
Zerorez Carpet and Air Duct Cleaning of Denver
4.9 ★★★★★ 13,891 Google reviews · 24 photos
95%five-star reviews
59%reviews answered by the owner
Nov 2026latest review
Zerorez Carpet and Air Duct Cleaning of Denver at a glance
Reviewers frequently praise the punctuality, professionalism, and thoroughness of the carpet and air duct cleaning services, noting that technicians often explain the process and achieve visible results. Communication regarding scheduling and service duration is generally described as clear and helpful. However, some customers report high costs, including unexpected fees for apartment or high-rise units, and complaints about upselling or inadequate stain removal.
- Google rating: 4.9 out of 5 from 13,891 reviews (95% five-star).
- Reviews on this page: 13,888 Google reviews (9,637 with written comments, 237 with photos).
- Owner responses: the business replied to 59% of reviews.
- Most recent review: November 10, 2026.
- Service: Stone Cleaning Service serving Denver, Colorado.
Data from Google, last updated November 10, 2026.
Star ratings
13,888 Google reviews we collected
- 5 stars13,21095%
- 4 stars4033%
- 3 stars801%
- 2 stars510%
- 1 star1441%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise4,33999%
- Complaints591%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,34531%
- Quality & results1,32530%
- Speed & response74117%
- Would recommend3708%
- Communication3398%
- Price & value2115%
- Honesty & trust672%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Excellent prices, professional staff, and my place feels clean with no additional fake smells.”
“…ut also the other tech who came by to clean our carpets was outright rude.…”
“Taylor did a super thorough job and carpets, rugs and chair look brand new!”
“Then told them I don’t mind not finishing if they can make good the poor service.”
“The technican was responsive, professional, arrived on time, and did a great job on the carpets.”
“After waiting over three hours through the arrival window, I called to inquire about any delays.”
“I highly recommend Zerorez for fair price and excellent work”
“In the past I would of had no problem giving them 5 stars but it seems like the company might be slipping on customer service, and quality control.”
“He explained everything and made sure I check his work once he completed.”
“Very poor communication when there is a question or issue with the service.”
“Quick and professional work for a great a reasonable price!”
“This company over billed : over charged my credit card.”
“I hardly ever leave reviews, but am genuinely impressed with Zerorez’s carpet cleaning service.”
“2 stars bc the carpets are clean / guys were nice, but everything else was 10x more complicated and not transparent from the beginning.”
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 13,891 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Laura Unrein10 reviewsTotal number of Google reviews Laura has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTaylor did a super thorough job and carpets, rugs and chair look brand new! Very professional and polite. Would highly recommend.
- Price assessment: Reasonable price
- Price: $350–400
- Services: General carpet cleaning, Upholstery cleaning, Area rug cleaning
Response from the owner · a year ago
Thank you, Laura! We're glad to hear Ryan impressed you with his thoroughness and professionalism—your satisfaction means a lot to us!
Evan Walsh12 reviewsTotal number of Google reviews Evan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleNot much of a reviewer but felt this was generally info others would appreciate - both employees who came to my house did a great job, the problem was with the rest. I booked the special for ~$105, then was told after that if you don’t live in a house (I’m in an apartment) it’s an extra $100 to get the mobile machine. That machine took up too much power and shot the outlets 3 times. So much so they had to leave. I was told they’d give me a discount for not finishing but proceeded to get an invoice for the non-special rate that was only $30 less than doing my entire place. Then told them I don’t mind not finishing if they can make good the poor service. I was told no can do, so they sent another guy out for the $30 to do the rest. He arrived an hour after the 3 hour window. 2 stars bc the carpets are clean / guys were nice, but everything else was 10x more complicated and not transparent from the beginning.
Richard Belfiore11 reviewsTotal number of Google reviews Richard has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIRM did a great job and was very timely! He answer all our questions! The carpet looks great! Thanks!
- Price assessment: Reasonable price
- Price: $250–300
- Services: General carpet cleaning
Response from the owner · a year ago
Thank you, Richard! We're glad to hear that IRM provided timely assistance and that you're pleased with the carpet. Your satisfaction means a lot to us!
LO Weller13 reviewsTotal number of Google reviews LO has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleEasy scheduling and professional service. My rugs look new!
- Price assessment: Reasonable price
- Price: $500+
- Services: Area rug cleaning
Response from the owner · 23 hours ago
Thank you, Lo! We're glad to hear you found our scheduling easy and that you're happy with the results for your rugs. We appreciate your support!
Jennifer CookLocal Guide · 32 reviewsTotal number of Google reviews Jennifer has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent prices, professional staff, and my place feels clean with no additional fake smells.
- Price assessment: Reasonable price
- Services: Service not listed
Response from the owner · a day ago
Thank you, Jennifer! We're glad you appreciate our prices and professional staff, and that you enjoy the clean atmosphere we strive to maintain. Your feedback means a lot to us!
Lauren Stelley3 reviewsTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional, great attitude, great customer service and made friends with my dog-love that total extra points here most are intimidated
- Price assessment: Great price
Nick T3 reviewsTotal number of Google reviews Nick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMatthew was incredible, understanding of a challenging situation, and worked with us to get the house in amazing shape. 10/10
- Price assessment: Reasonable price
- Price: $500+
Aaron VoleskyLocal Guide · 18 reviewsTotal number of Google reviews Aaron has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThe technican was responsive, professional, arrived on time, and did a great job on the carpets.
- Price assessment: Great price
- Price: $300–350
- Services: Area rug cleaning
Response from the owner · 2 days ago
Thank you, Aaron! We're glad to hear that the technician provided a responsive and professional service. Your feedback on the carpet job is much appreciated!
Joan Paterson6 reviewsTotal number of Google reviews Joan has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery professional and does a great job. Pet friendly.
- Price assessment: Reasonable price
- Price: $150–200
- Services: Area rug cleaning
Response from the owner · 3 days ago
Thank you, Joan! We're glad to hear you found our service professional and pet-friendly. Your support means a lot to us!
Zerorez Carpet and Air Duct Cleaning of Denver on Google Maps →
Business details
- Address: 2635 S Santa Fe Dr #3A, Denver, CO 80223
- Phone: (303) 471-5150
- Website: zerorez.com
- Service area: Denver, CO