Customers frequently praise the company for its professional technicians, punctual arrival, and effective stain removal on carpets and furniture. Many reviewers highlight the ease of online scheduling, fair pricing, and the absence of chemical residue or odors after service. However, several low-rated reviews describe missed appointments, disputes over deposits, and dissatisfaction with the actual cleaning results, particularly regarding persistent stains.
Google rating: 4.9 out of 5 from 1,302 reviews (94% five-star).
Reviews on this page: 1,302 Google reviews (939 with written comments, 34 with photos).
Owner responses: the business replied to 72% of reviews.
Most recent review: October 30, 2026.
Service: Rug Cleaner serving Houston, Texas.
Data from Google, last updated November 3, 2026.
Star ratings
1,302 Google reviews we collected
4.9of 5
5 stars1,22194%
4 stars393%
3 stars111%
2 stars71%
1 star242%
Praise vs complaints
Phrases our text analysis found in 939 written reviews
98%praise
Praise1,65698%
Complaints332%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude49229%
Quality & results45627%
Speed & response30118%
Would recommend19912%
Communication1217%
Price & value966%
Honesty & trust241%
What customers talk about
We read 939 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Technicians from Zerorez have always professional, courteous and competent!”
“PLEASE beware if this company - they were unprofessional to say the least.”
“If carpet padding is dirty, they can thoroughly flush the area so the padding gets cleaned sand won’t bleed out again as a stain.”
“Horrible customer service provided when attempting to correct office staff.”
“Was very efficient in sanitizing and getting stains out of off-white arm chair which was much appreciated!”
“They never called back other than that tech would not be back.”
“I highly recommend them and will definitely use them again in the future!”
“Tried to use carpet cleaning service because they seem like they could handle the job and had heard good reviews but will never again use them.”
“They are professional, prompt, communicative and just an awesome company!”
“Their pricing is very fair and they work quickly and efficiently.”
“…o get told that we need to do a factory clean that probably going to cost us additional $400.…”
“There were a few areas in my house that were pretty rough, and honestly, I wasn’t sure how much could be done, but he exceeded my expectations.”
“Of course they already took my money.”
People customers mention
Les15 reviews
Paul11 reviews
Kyle10 reviews
Technician9 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Everything looks very nice. The technician was very professional, kind and a hard worker
Price assessment: Great price
Services: General carpet cleaning, Pet stain & odor removal
Response from the owner · 6 months ago
We are so happy to hear you were treated well and that it all turned out to your satisfaction. Thank you so much for you taking the time share your experience and for chosing Zerorez.
D
Devang Patel7 reviewsiTotal number of Google reviews Devang has written across all businesses on Google Maps, not just this one.
Kaylan the technician was so awesome! He did a fabulous job on my very light colored carpet. It looks brand new and the fibers are super soft. I’m very happy with his cleaning service.
Price: $200–250
Services: General carpet cleaning
Positive: Responsiveness, Professionalism, Value
Response from the owner · 3 years ago
Don't you love that feeling of "new carpets" without the cost of new carpets? Kaylen is one of our best, and will always follow our process to ensure the best results. Thank you, Debbie, so much for letting us know how we are doing and sharing your experience with everyone.
B
Bo WilsonLocal Guide · 18 reviewsiTotal number of Google reviews Bo has written across all businesses on Google Maps, not just this one.
I have utilized this service for 3+ years. Technicians from Zerorez have always professional, courteous and competent! I also like the fact that stains do not reappear after Zerorez cleans my carpet. If carpet padding is dirty, they can thoroughly flush the area so the padding gets cleaned sand won’t bleed out again as a stain. I love this company!! Jeremy is a wonderful technician and is a valuable asset for Zerorez!!
Price assessment: Great price
Price: $100–150
Services: General carpet cleaning, Area rug cleaning, Deep clean
Response from the owner · 2 years ago
Thank you for sharing your experience, Bo! We're delighted that you've noticed the difference our service makes and appreciate your praise of our technician. We're thrilled to hear that your carpets look great for longer periods. We truly value your feedback!
D
Diane Tezeno6 reviewsiTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
My Zerorez rep did an excellent job in cleaning my carpet and arm chair and left them both looking great! Was very efficient in sanitizing and getting stains out of off-white arm chair which was much appreciated! Excellent and professional customer service!
D
dhotze3 reviewsiTotal number of Google reviews dhotze has written across all businesses on Google Maps, not just this one.
My sectional is eight years old and it had been in storage over a year. There were so many stains from my four kids. Zero Rez came out and almost every single thing came out. It’s a huge sectional, we are so excited to have an almost like new couch again!.
Price assessment: Great price
Price: $300–350
Services: Upholstery cleaning
J
john TillinghastLocal Guide · 22 reviewsiTotal number of Google reviews john has written across all businesses on Google Maps, not just this one.
We are so happy with our recent carpet cleaning! They were able to fit us in the next day - no chemicals or residue - and Jeremy was a super nice tech! Couldn’t be more pleased.
Price assessment: Great price
Price: $200–250
Services: General carpet cleaning
Response from the owner · 4 weeks ago
Thank you, Michelle! We're glad to hear you're happy with the carpet cleaning. Your satisfaction means a lot to us!
B
Bob Hillegas8 reviewsiTotal number of Google reviews Bob has written across all businesses on Google Maps, not just this one.
We love ZeroRez! Exceptional service every time we use them! They are professional, prompt, communicative and just an awesome company!! Their pricing is very fair and they work quickly and efficiently. Their online registration is SO EASY! We booked and the next day they arrived! Five stars!!
Price assessment: Great price
Price: $100–150
Response from the owner · 4 weeks ago
Thank you, Kassie! It's great to know our team is meeting your expectations. We look forward to serving you again!
