Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts
Google reviewers praise Zerorez Charlotte for punctual, professional service and effective carpet and upholstery cleaning that leaves no residue. Customers appreciate clear communication, honest assessments of what can be cleaned, and reasonable pricing. However, some low-star reviews cite recurring issues with missed appointments, poor scheduling coordination, and instances where furniture or rugs were not cleaned to satisfaction or returned incorrectly.
Data from Google, last updated November 10, 2026.
2,903 Google reviews we collected
Phrases our text analysis found in 1,784 written reviews
How often each topic comes up in the written reviews
We read 1,784 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Technician was on time, polite, knowledgeable and efficient!”
“Everyone from the customer service representative to the general manager are unprofessional.”
“Des did an awesome job with a whole house cleaning- carpet and area rugs!”
“They refunded the $315 I originally paid and have yet to return my damaged rug.”
“Our carpet cleaning was on time and very professionally handled by Cam.”
“There were 4 phone calls from ZeroRez telling me they were on the way, there’s a delay, he’s on the way and finally he is not coming as scheduled.”
“Would definitely recommend them for anyone wanting to get their sofa or upholstery cleaned.”
“Absolutely will NOT be using them again nor will recommend this company to anyone else.”
“He took the time to explain everything he would be doing, made sure my dog was comfortable, and then made sure we were pleased with the service at the end.”
“The need of additional parking spaces was not communicated to me beforehand.”
“Extremely positive experience and pricing was very reasonable.”
“I paid over $1000 and feel like we got ripped off big time.”
“Always friendly, cautious, trustworthy and knowledgeable.”
“Disappointed with the Zerorez Charlotte team as I took advantage of an $99 offer only to be scammed by hidden terms and conditions.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 2,904 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Amazing service! Technician was on time, polite, knowledgeable and efficient! Carpet looks and smells great. Will use them again
Samuel cleaned our carpets and sofa. Friendly, professional and job done right. A+ customer service. We appreciate hard work. Thank you
Des did an awesome job with a whole house cleaning- carpet and area rugs! He was friendly, knowledgeable and would want him back next time we get this done! A little high priced but don’t have much to compare it to
Our carpet cleaning was on time and very professionally handled by Cam. He was a pleasure to meet and resolved all our questions and cleaning issues. Job well done. Thank you zeroes and thank you Cam. Great service.😊.He was a 10.🤸🏾♀️👏
Outdoor sofa cushions. Elton and Sam were clear about expectations. Algae and mold won't come off. But they were fast pleasant and no residue like from other companies.
Elton did a fantastic job with our carpet cleaning. He was quick, efficient and so professional. I would highly recommend.
Des did a great job. Covered a small room, in and out in 20 minutes.
Kam was excellent. Very thorough and knowledgeable. Enjoyed receiving this service.
Spoke to somebody who was supposed to make an appointment for me. He told me that I would need to text him a picture of my balcony and told me that he would send me a text message so that I could send over the picture. Not only did I not get the text, but on the day I needed my carpets cleaned, nobody showed up and the dispatcher told me that my request to get it cleaned was an "inquiry" not an appointment (despite me making it very clear that I was fine paying extra for them to use the portable machine). My dog had an accident on my carpets, and I needed my carpets cleaned on the date I scheduled the appointment because I'm moving out and now may lose my security deposit. If you're looking to get your carpets cleaned, I suggest seeking out somebody more reliable.
Ryker did an fantastic job on the carpets in my home. He took the time to explain everything he would be doing, made sure my dog was comfortable, and then made sure we were pleased with the service at the end. Would definitely recommend Zerorez! Extremely happy with their service!
Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts