Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts
Customers frequently praise the punctuality, communication, and professional demeanor of the technicians during carpet and tile cleaning services. Recurring themes highlight the thoroughness of the work and the helpfulness of staff in explaining options. However, lower-rated reviews indicate dissatisfaction with pricing, citing costs as excessive for specific items like area rugs, and mention management issues regarding credit application and phone responsiveness.
Data from Google, last updated November 10, 2026.
1,319 Google reviews we collected
Phrases our text analysis found in 996 written reviews
How often each topic comes up in the written reviews
We read 996 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Expert experience professional very respectful , they finally got delivered the other day , so”
“Sam did a great job getting our carpets cleaned and was super nice and professional.”
“This was the worst result we’ve ever had on any cleaning we’ve had done in our house.”
“Wonderful, professional team worked efficiently and very thoroughly.”
“I would absolutely recommend Zerorez and will be using them again in the future.”
“I would not recommend this company as of right now.”
“Dwayne is very knowledgeable and explained everything in detail as to all the options we could have.”
“I felt like the price point based on our sq footage and job was reasonable and fair.”
“Not the same focus on customer service and overpriced .”
“They were fully transparent in their pricing, with no hidden fees and was very affordable.”
“New ownership is shady and leaves a lot to be desired.”
praise complaint · found by our text analysis, Google review wording unchanged.
4.9 ★★★★★ 1,319 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
The Rep was excellent
Thank you, Darlene! We're glad to hear that you had a great experience with our representative. Your feedback means a lot to us!
Expert experience professional very respectful , they finally got delivered the other day , so
Thank you, Willie! We're glad to hear you had a positive experience with our team and that your delivery arrived. We appreciate your feedback!
Wow…I had the most professional and polite technician take care of my condo today. The carpet looks amazing!! Thank you so much!
Thank you, Lisa! We're so glad to hear that you had a great experience with our technician and that your carpet looks amazing. We appreciate your kind words!
The whole experience was wonderful. Dwayne is very knowledgeable and explained everything in detail as to all the options we could have. We will definitely use Zerorez from now on and we will request Dwayne as our personal technician. Thanks for making our carpets look new again.
Thank you, Georgianne! We're glad to hear you had a wonderful experience and that Dwayne was able to provide you with detailed information about your options. We appreciate your trust in Zerorez and look forward to serving you again with Dwayne as your technician.
In time Explained everything Great guy
Thank you, Ronald! We appreciate your kind words and are glad to hear that you had a positive experience.
Overall, good! They were very quick and efficient in the two rooms. OK The carpet looks so much better except for the transition area into the kitchen, and my entry which still show dirt. I paid extra for stain protection, and hope it makes a difference. Better results than trying to do it myself or hiring another company.
Great service and friendly staff!
Thank you, Hb! We're glad you enjoyed the service and found our staff friendly. We appreciate your support!
Very prompt and courteous. Did a great job. Will definitely use them again.
Thank you, Deborah! We appreciate your kind words and look forward to serving you again.
Our carpet guys were amazing and very knowledgeable of the product and our carpet fibers. We highly recommend Hyatt and Ida!!!
Thank you, Cynthia! We're glad to hear that our carpet team impressed you with their knowledge and service. We appreciate your recommendation of Hyatt and Ida!
My technician was 100% professional, knowledgeable and courteous. He answered all my questions and put me at ease about the process. I have an area rug that was very dirty. We weren’t sure the stains could be gotten out, well it turned out great! My tile and grout in my bathroom looks new! The builder grade carpet looks amazing! I would absolutely recommend Zerorez and will be using them again in the future. Thanks!
Thank you, Lori! We're glad to hear you had a great experience with our technician and that your area rug, tile, grout, and carpet turned out amazing. Your recommendation means a lot to us, and we look forward to serving you again in the future!
Analyzing 9,427,0749.4M ReviewsFor 26,86126.9K Experts