Denise Staples4 reviewsTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job! Carpets look amazing!
Zerorez KC
4.9 ★★★★★ 6,059 Google reviews · 24 photos
97%five-star reviews
50%reviews answered by the owner
Nov 2026latest review
Zerorez KC at a glance
Customers frequently highlight punctuality, professional communication, and the visible results of carpet and rug cleaning services. Recurring themes include technicians arriving on time, explaining the process, and providing efficient service. However, some lower-rated reviews note that carpets or upholstery did not appear significantly cleaner than before, with specific complaints regarding ineffective pet odor removal, unmet expectations for stain treatment, and unexpected additional fees for pet services.
- Google rating: 4.9 out of 5 from 6,059 reviews (97% five-star).
- Reviews on this page: 6,059 Google reviews (4,262 with written comments, 90 with photos).
- Owner responses: the business replied to 50% of reviews.
- Most recent review: November 3, 2026.
- Service: Carpet Installer serving Blue Springs, Missouri.
Data from Google, last updated November 3, 2026.
Star ratings
6,059 Google reviews we collected
- 5 stars5,87497%
- 4 stars1182%
- 3 stars240%
- 2 stars150%
- 1 star280%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise4,65899%
- Complaints311%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude1,36729%
- Quality & results1,27527%
- Speed & response91920%
- Would recommend47810%
- Communication3888%
- Price & value1954%
- Honesty & trust671%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Tristen was fantastic, very polite and professional.”
“Techs highly unprofessional, company going downhill to say the least.”
“Very informative and did a wonderful job on our rug.”
“This experience was terrible, cool day- asked technician could we bring hose through window to keep from having north facing door open- said he could…”
“I got my appointment quickly and everything was great!”
“Tech went over area very fast--I asked him to slow down to make sure fibers get cleaned, he argued with me.”
“Five Stars +++ I’ve had Zerorez Clean 2 x within the last 11 months…GermanShepard & a long haired kitty, 3 grandchildren & LIFE”
“Unfortunately we had some major issues with our recent service and cannot recommend this company any longer.”
“He explained what he was going to do and the amount of time it was going to take.”
“I feel their pricing is reasonable and their quality reputation was demonstrated.”
“I had a very expensive rug that I’ve had in my garage and we’ve barely used it.”
“I had No complaints with their service, but the price was 3 x higher & honestly, the results & time until needing cleaned again was comparatively the same.”
People customers mention
- Castor 43 reviews
- Joel 43 reviews
- William 42 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 6,059 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
Carrie Johnson10 reviewsTotal number of Google reviews Carrie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleJoel was great! He explained what he was going to do and the amount of time it was going to take. He was efficient and friendly. My carpet looks great!
- Price assessment: Reasonable price
- Price: $200–250
- Services: Carpet steam cleaning
- Positive: Quality
- Services: General carpet cleaning
Response from the owner · 3 years ago
ZerorezKC loves hearing your carpets look AWESOME! It makes everyone's day reading this review. THANK YOU!
Jack Riley7 reviewsTotal number of Google reviews Jack has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleVery happy with the service. Tristen was fantastic, very polite and professional.
Ashley Beck7 reviewsTotal number of Google reviews Ashley has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleTristen was fabulous! Very informative and did a wonderful job on our rug.
- Price assessment: Reasonable price
- Price: $200–250
- Services: Pet stain & odor removal, Area rug cleaning
Michael Miller7 reviewsTotal number of Google reviews Michael has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy technician was great. Took time to listen to my questions and did a wonderful job on my carpet.
- Price assessment: Reasonable price
- Price: $100–150
- Services: Carpet steam cleaning
Creative ButterflyLocal Guide · 15 reviewsTotal number of Google reviews Creative has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleHe arrived on time. He was professional. I’ve used Zerorez for over three years. I love their professionalism.
- Price assessment: Reasonable price
- Price: $100–150
- Services: Carpet steam cleaning
- Positive: Responsiveness, Punctuality, Quality, Professionalism, Value
- Services: General carpet cleaning
Response from the owner · 5 years ago
5*****!!! We are so happy to hear you had a good Zerorez experience. Thank you!
Cindy Herbert9 reviewsTotal number of Google reviews Cindy has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleWilliam did a great Jo! Always friendly and professional! I appreciate that they wear foot covers.
- Price assessment: Great price
- Price: $100–150
- Services: Carpet steam cleaning
Response from the owner · 6 years ago
Your review was amazing! Our guys always do a great job at being professional. Great to hear you enjoyed the services. Thank you!
Mary Hemphill9 reviewsTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMy technician was very kind and offered additional services without any pressure. I got my appointment quickly and everything was great!
- Price assessment: Great price
- Price: $450–500
- Services: Carpet steam cleaning
Stephanie Myers5 reviewsTotal number of Google reviews Stephanie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat job!
- Price assessment: Not sure
- Price: $500+
- Services: Carpet steam cleaning
Diane OkenfussLocal Guide · 16 reviewsTotal number of Google reviews Diane has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleFive Stars +++ I’ve had Zerorez Clean 2 x within the last 11 months…GermanShepard & a long haired kitty, 3 grandchildren & LIFE In the past, at a previous home, I had used a “high end” Carpet Cleaning Co. I had No complaints with their service, but the price was 3 x higher & honestly, the results & time until needing cleaned again was comparatively the same.Definitely would recommend Zerorez & the young man who completed the cleaning today was Tristen …very polite, thoughtful & he was able to even get out a juice box stain👋🏻👋🏻
- Price assessment: Reasonable price
- Price: $300–350
- Services: Carpet steam cleaning
Business details
- Address: 1219 Tracy Ave, Kansas City, MO 64106
- Phone: (816) 425-3655
- Website: zerorezkc.com
- Service area: Blue Springs, MO