Carpet cleaning service · Round Rock, TX · reviewed since 2017
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%91+49.6Reliability 24%90+21.8Value 14%100+14.1Replies to reviews 7%86+6.1Craft & service penalty93−0.7Experts Score= 91Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.91SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
Google reviewers rate Zerorez 4.9 out of 5 based on 5,245 reviews, frequently citing punctual arrivals, clear communication, and competitive pricing for carpet and tile services. Customers often highlight the thoroughness of the cleaning process and the professionalism of the technicians, noting that the company addresses minor service issues by rescheduling or reworking areas. However, some low-star reviews mention unexpected price adjustments during service, aggressive driving behavior by company vehicles, and occasional scheduling conflicts or incomplete cleaning under furniture.
Google rating: 4.9 out of 5 from 5,245 reviews (95% five-star).
Reviews on this page: 5,244 Google reviews (3,821 with written comments, 132 with photos).
Owner responses: the business replied to 71% of reviews.
Most recent review: November 6, 2026.
Service: Move-In/Move-Out Cleaning Service serving Round Rock, Texas.
Data from Google, last updated November 8, 2026.
Score profile vs other move-in/move-out cleaning services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: value and momentum; weakest: replies to reviews.
ZerorezMove-In/Move-Out Cleaning Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zerorez: 91/100 on this factor. Category median: 92.A
91
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zerorez: 90/100 on this factor. Category median: 90.A
90
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Zerorez: 93/100 on this factor. Category median: 97.A
93
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zerorez: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zerorez: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zerorez: 86/100 on this factor. Category median: 81.A
86
Bar = this company · dark tick = category median.
Star ratings
5,244 Google reviews we collected
4.9of 5
5 stars5,00395%
4 stars1423%
3 stars381%
2 stars220%
1 star391%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
99%praise
Praise4,62099%
Complaints611%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
96%fair
Great price11233%
Reasonable19859%
Overpriced124%
Not sure144%
$265+7% vs typical move-in/move-out cleaning services
Middle half of what 283 customers paid ($183–$403) · gold mark = category median.
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude1,36129%
Quality & results1,29528%
Speed & response82118%
Would recommend52611%
Communication3297%
Price & value2726%
Honesty & trust772%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Colby serviced both times, and he was clear in his communication, attentive to the work, and personable throughout.”
“I don't know who they let drive their vans, but they are rude and a menace and do not belong on our streets.”
“Our technican was Emerson, he was friendly, knowledgeable and did an awesome job!”
“We still were charged quite a bit of money for this terrible service.”
“ZeroRez came in and within an hour completely changed what our carpet looked like.”
“Day of appointment they were a no show.”
“We will absolutely be using Zerorez again and highly recommend asking for Colby!”
“Over it was a poor experience and would not recommend anyone wasting there money with this company.”
“Quick appointment, great communication, on time arrival with pre-appointment warning.”
“I added on services upon arrival and it was a fair price.”
“Overcharged for services by $100 and when I tried to communicate this I was told I would get a call back by manager, never happened.”
“…rom people and a few pets, and I like the peace of mind I get with a reliable company that can tackle the grime of that footprint.…”
“I’m disappointed that your ads are misleading.”
People customers mention
Ben47 reviews
Kyle42 reviews
Stephen28 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zerorez for 8 kinds of job. Pick one to see what they paid and said.
PpatrickLocal Guide · 297 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Fantastic. We went with K&M cleaning and they completely botched our carpet. They left it worse! ZeroRez came in and within an hour completely changed what our carpet looked like. It was unreal. I'm never going anywhere else ever again. Oh and it was cheaper by a LOT. I mean look at the difference. The dirty carpet…
Paid $250–300Great price
AAndrea1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Trey and Trent showed up on time and worked quickly. They were friendly and professional. I’m very happy with the results.
Paid $200–250Reasonable price
AAndrewLocal Guide · 30 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
Kamron was really amazing and went the extra mile to make sure that our surfaces were as clean as possible. Would highly recommend, ask for Kamron!
Paid $450–500Reasonable price
MMary2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I've hired Zerorez twice: both times for carpet cleaning and once for tile cleaning. My household has a lot of foot traffic from people and a few pets, and I like the peace of mind I get with a reliable company that can tackle the grime of that footprint. Colby serviced both times, and he was clear in his…
Paid $350–400Great price
GGaryLocal Guide · 16 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
Great prompt, courteous service. Very efficient. On time and thorough. Great job!
Paid $150–200Great priceService not listed
CCarrieLocal Guide · 24 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Customer service is awesome. Our carpets turned out great. Our technican was Emerson, he was friendly, knowledgeable and did an awesome job!!
Fantastic. We went with K&M cleaning and they completely botched our carpet. They left it worse! ZeroRez came in and within an hour completely changed what our carpet looked like. It was unreal. I'm never going anywhere else ever again. Oh and it was cheaper by a LOT. I mean look at the difference. The dirty carpet was AFTER our first cleaning. The nice one was with ZeroRez.
Price assessment: Great price
Price: $250–300
Response from the owner · a day ago
Patrick, thank you! We're so glad you're happy with the results. Thanks for taking the time to share your experience. We'll be here whenever you need us.
A
Andrea Clark1 reviewiTotal number of Google reviews Andrea has written across all businesses on Google Maps, not just this one.
Trey and Trent showed up on time and worked quickly. They were friendly and professional. I’m very happy with the results.
Price assessment: Reasonable price
Price: $200–250
Response from the owner · a day ago
Thanks, Andrea! We’re glad your technicians made it a great experience and that you’re happy with the results. We appreciate you choosing Zerorez Austin!
D
dinah collinsworth4 reviewsiTotal number of Google reviews dinah has written across all businesses on Google Maps, not just this one.
Kamron was really amazing and went the extra mile to make sure that our surfaces were as clean as possible. Would highly recommend, ask for Kamron!
Price assessment: Reasonable price
Price: $450–500
Response from the owner · 5 days ago
Thanks for the shoutout, Andrew! We’re glad Kamron went the extra mile, and we’ll be sure to share your kind words with him. We appreciate you choosing Zerorez!
M
Mary Vo2 reviewsiTotal number of Google reviews Mary has written across all businesses on Google Maps, not just this one.
I've hired Zerorez twice: both times for carpet cleaning and once for tile cleaning. My household has a lot of foot traffic from people and a few pets, and I like the peace of mind I get with a reliable company that can tackle the grime of that footprint. Colby serviced both times, and he was clear in his communication, attentive to the work, and personable throughout. An upstanding guy, that Colby.
The sigh of relief I gave after he left was probably the biggest testimony to his work, but that'd be a tough one for Google to translate.
Price assessment: Great price
Price: $350–400
Response from the owner · a week ago
Mary, that sigh of relief says it all! We’re glad you can count on Colby and our team to keep your home feeling clean. Thank you for choosing us again and sharing such a thoughtful review!
G
Gary AnderkoLocal Guide · 16 reviewsiTotal number of Google reviews Gary has written across all businesses on Google Maps, not just this one.
⭐⭐⭐⭐⭐
I cannot say enough great things about Colby with Zerorez! He did an absolutely amazing job cleaning our couch! His attention to detail, professionalism, and quality of work were outstanding. You can tell he truly takes pride in what he does, and it definitely shows in the results! Our couch looks and feels amazing, and we couldn’t be happier with the experience. It’s so refreshing to have someone who goes above and beyond to provide excellent service. Thank you, Colby, for doing such a fantastic job! We will absolutely be using Zerorez again and highly recommend asking for Colby!
Price assessment: Great price
Price: $400–450
Services: Upholstery cleaning
Response from the owner · 2 weeks ago
Amanda, thank you for the kind review! We’re so glad you had a great experience with Colby. We appreciate your recommendation and look forward to helping you again!
J
Jane L. Westridge13 reviewsiTotal number of Google reviews Jane has written across all businesses on Google Maps, not just this one.
As expected, because friends had warned, quote was jacked up about $100...we refused. Guy left, came back to the door saying his boss agreed to less(still more)...I offered a flat amt., we agreed. He did the work satisfactorily, but then he added on tax...NOT the amt agreed upon nor was it mentioned when we agreed on the amt. I guess gentleman's agreements are not recognized at Zerorez.
Price assessment: Overpriced
Price: $200–250
Services: Service not listed
D
Dave5 reviewsiTotal number of Google reviews Dave has written across all businesses on Google Maps, not just this one.
