I honestly don't even know what to say about this interaction. I've already trusted two surgeons to do a good job on my nose, spent thousands of dollars, and ended up having to look for someone to fix the problems left behind. I'm exhausted by this entire process and by how much time, money, and energy it's taking just to find a surgeon I can trust. I contacted Dr. Katrib's office because I was seriously considering him for revision rhinoplasty and septal perforation repair. I sent photos and asked reasonable questions about his experience, outcomes, and insurance so I could make an informed decision before paying for a consultation and traveling out of state. The response I received included an internal email from Dr. Katrib stating, “OK so I kind of dont want anything do with this case,” followed by a comment that the practice's insurance policy would probably be enough to make me go elsewhere. Reading that was incredibly discouraging. I'm not asking for a guarantee or expecting anyone to assess my entire case over email. I'm trying to be careful because I've already been through two surgeries and don't want to make another expensive mistake. There is a huge lack of empathy here. I've already been through two surgeries, spent thousands of dollars, and am now trying to navigate another potentially complex operation. I have every right to ask questions before spending over $20,000 with a surgeon I've never even met. These are reasonable questions about experience, outcomes, and costs, not unreasonable demands. I understand that not every surgeon will be the right fit for every patient. But there's a difference between declining a case and speaking about a potential patient this way. I can't speak to Dr. Katrib's surgical outcomes firsthand because I haven't had surgery with him. I can speak to this interaction, and it has left me disappointed and even more exhausted by the process of trying to find someone to help me.
Ziad Katrib, MD - ZKNoses
Ziad Katrib, MD - ZKNoses at a glance
Google reviewers rate ZKNoses 4.9 out of 5 based on 359 reviews, frequently praising the surgeon’s thorough communication, realistic expectations, and successful outcomes for complex revision rhinoplasties and septorhinoplasties. Patients often highlight the staff’s professionalism and the doctor’s willingness to take time during consultations. However, low-star reviews indicate a recurring pattern of post-operative communication difficulties, with several patients reporting unresponsive office staff and instances where surgical results did not match the specific aesthetic goals discussed during preoperative appointments.
- Google rating: 4.9 out of 5 from 359 reviews (97% five-star).
- Reviews on this page: 359 Google reviews (339 with written comments, 13 with photos).
- Owner responses: the business replied to 0% of reviews.
- Most recent review: October 16, 2026.
- Service: Cosmetic Surgeon serving Louisville, Kentucky.
Data from Google, last updated November 10, 2026.
Star ratings
359 Google reviews we collected
- 5 stars35097%
- 4 stars00%
- 3 stars10%
- 2 stars00%
- 1 star82%
Praise vs complaints
Phrases our text analysis found in 339 written reviews
- Praise65496%
- Complaints244%
Topic share
How often each topic comes up in the written reviews
- Staff & attitude16624%
- Quality & results13921%
- Would recommend13520%
- Communication8613%
- Honesty & trust8312%
- Speed & response599%
- Price & value101%
What customers talk about
We read 339 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Katrib listened to all of my concerns while also providing his professional and honest opinion.”
“I'm about 10 months out from surgery and my results so far have exceeded my expectations.”
“…nd you’re lucky you even got in this quick to see me his attitude was horrible I would never recommend going to him.…”
“Katrib deserves more than 5 stars, and I couldn’t agree more!”
“Katrib is amazing, and I could not recommend him enough!”
“Great bedside manner very thorough explained everything.”
“He was thorough, realistic, and honest, and I felt comfortable asking all my questions.”
“I had a great, easy consult, and promptly scheduled my surgery.”
“All essential requirements of recovery and support for healing- and totally worth it!”
People customers mention
- Rhinoplasty 7 reviews
- Gabby 5 reviews
- Doc 5 reviews
- Instagram 3 reviews
- Katribs 3 reviews
- University 3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Photos
Customer reviews
4.9 ★★★★★ 359 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Dr. Katrib has clearly found his calling in life. I'm about 10 months out from surgery and my results so far have exceeded my expectations. My case was one of the revision cases recorded for his QMP series and watching him operate on ME was fascinating, but also realizing that Dr. Katrib has to be the finest rhinoplasty/revision specialist in the world. This is not an exaggeration, he is the Michelangelo of noses!! He is truly gifted! Thank you for making me look like myself again, for helping me breathe and drastically improving my quality of life. My smile is back because of you, thank you!!
The best doctor! I have such a beautiful nose now. ❤️
Great staff and outstanding patient education.
Dr. Katrib is extremely thorough, clear with expectations and took ample time to listen and ensure he understood my concerns. It was a difficult decision that I spent quite a bit of time debating- he encouraged me to take my time and make sure I was confident with the path.
Dr. Katrib and his staff were wonderful start to finish. He was thorough, realistic, and honest, and I felt comfortable asking all my questions. Functionally, I’m a new person now that I have use of both sides of my nose. Facial trauma left me with a nose that didn’t look like mine. It was especially visible from the side. He was able to help me look like myself again, which is exactly what I wanted. I see the old me when I look in the mirror and I’m so happy.
Dr. Katrib is amazing, and I could not recommend him enough! I have followed his work for years and always knew I wanted him to perform my septorhinoplasty. From my initial consultation to surgery and all of my post-op appointments, I can say I made the right decision. My entire experience with Dr. Katrib and his team has been nothing short of positive. From the very beginning, Dr. Katrib listened to all of my concerns while also providing his professional and honest opinion. I felt heard, confident and comfortable throughout the entire process. While I love the appearance of my new nose, I appreciate that Dr. Katrib prioritizes functionality and long-term results. Having a beautiful nose that I now love (which is something I never thought I would say) is just an added bonus! I have zero regrets about my surgery or choosing Dr. Katrib!
Dr. Katrib did an excellent job on my daughter nose. Rebuilt it from nothing amazing!!!So lucky to be referred to Dr.Katrib. Great bedside manner very thorough explained everything. 👃 🙌
Dr Katrib is a god send. He rebuilt my nose septum, upper cartilage and nasal bone after a violet event. His ability is matched by his confidence. but more importantly, he cared. He spoke to my children about what was going to happen before the surgery, he went over their roles in the post op and how it would impact my success. He followed up with phone calls and gave my family a sense of peace one only gets when professionalism and grace is truly in the core of the practitioner. In every follow up appointment, after reviewing his handywork, he took the time to see how I was doing, if I was Ok, if I need anything. All things over and above the essentials of his calling as a top tier surgeon, but indicative of his kindness. I cried the time I met Dr Katrib, the shame of being in the situation, the unfairness of it all, yet he spoke the truth that day, “we will both get through this, I promise.” He kept his promise. My nose is perfect. Thanks Doctor. I owe you big time.
Dr Katrib was wonderful at my consultation. He explained everything so clearly and answered all my questions. Looking forward to my surgery in the Spring!
Business details
- Address: 2429 Bush Ridge Dr #103, Louisville, KY 40245
- Phone: (502) 445-9311
- Website: zknoses.com
- Service area: Louisville, KY