Bathroom remodeler · Bartlett, TN · reviewed since 2024
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%44+6.2Replies to reviews 7%100+7.1Experts Score= 90Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.90SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#7 of 13 kitchen remodeling contractorsiPosition by Experts Score among all companies we track in this category. · better than 50%
5.0★★★★★933 Google reviews · 24 photos
98%five-star reviews
4.97★last 12 monthsiAverage stars on reviews from the last 12 months only.
0.4%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers report that Zintex Remodeling Group installs walk-in showers and tubs with punctuality, thorough communication, and professional cleanup. Reviewers highlight the company's responsiveness and the quality of the finished work, including lifetime warranties on materials and plumbing. However, lower-rated reviews cite significant pricing concerns, installation errors due to miscommunication, and a lack of follow-up after initial consultations.
Google rating: 5.0 out of 5 from 933 reviews (98% five-star).
Reviews on this page: 933 Google reviews (853 with written comments, 213 with photos).
Owner responses: the business replied to 99% of reviews.
Score profile vs other kitchen remodeling contractors
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and replies to reviews; weakest: value.
Zintex Remodeling GroupKitchen Remodeling Contractors median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Zintex Remodeling Group: 97/100 on this factor. Category median: 89.A
97
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Zintex Remodeling Group: 97/100 on this factor. Category median: 93.A
97
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 89.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Zintex Remodeling Group: 44/100 on this factor. Category median: 100.C
44
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Zintex Remodeling Group: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Zintex Remodeling Group: 100/100 on this factor. Category median: 96.A
100
Bar = this company · dark tick = category median.
Star ratings
933 Google reviews we collected
5.0of 5
5 stars91698%
4 stars121%
3 stars20%
2 stars10%
1 star20%
Praise vs complaints
Phrases our text analysis found in 853 written reviews
99%praise
Praise1,38299%
Complaints81%
PriceiGoogle asks reviewers whether the price was great, reasonable or overpriced; these are their answers.
Price verdicts customers left with their Google review
88%fair
Great price3917%
Reasonable12957%
Overpriced2411%
Not sure3415%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude44632%
Quality & results42931%
Would recommend18013%
Speed & response15111%
Communication13810%
Price & value252%
Honesty & trust212%
What customers talk about
We read 853 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Martin and James did a really good job, really nice and very informative!”
“Shaman and is team did a wonderful job I appreciate everything and I like to turn out of my bathroom.”
“On the right side this molding was removed and put back in a sloppy fashion; 6) the Bottom of the Door Frame was mounted in reverse fashion so that wa…”
“We would highly recommend this company and James to our family and friends.”
“is the best he where on time and work clean and fast I LOVE IT”
“Explained each step and made sure if we had questions he answered them throughly.”
“I love my Shower it is beautiful and worth every penny that spent.”
“Although it is very pricey, I appreciate the work done and it's so good to know that I have a lifetime warranty.”
“Greg gave a great sales pitch, and answered all questions with honesty and clarity!”
People customers mention
Dawn42 reviews
Marco36 reviews
Brandon35 reviews
Emily21 reviews
Cindy18 reviews
Pedro18 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired Zintex Remodeling Group for 3 kinds of job. Pick one to see what they paid and said.
James Moffitt was wonderful, hard worker. Explained each step and made sure if we had questions he answered them throughly.
The finished job looks fantastic. We would highly recommend this company and James to our family and friends.
Great priceBathtub replacement
LLauren3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Dominic did an excellent job! He worked long hard days. I love the shower! 10/10 would recommend.
Remodeling
PPatriciaa day ago★★★★★
Emily and the installer, Juan, were outstanding at their job. I am very pleased.
Not sureBathtub replacement
Ggarland1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 days ago★★★★★
Martin and James did a really good job, really nice and very informative! We all love the results. The 3 days were very much so worth it!
LLovie2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
I over Love my walk-in shower that I had installed today with Zintex Remodeling, I will refer them to all of my family and friends. James M. is the best he where on time and work clean and fast I LOVE IT
Great priceRemodeling
WWillistine2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a week ago★★★★★
I'm beyond excited to start this renovation process! Greg gave a great sales pitch, and answered all questions with honesty and clarity! Shaman and is team did a wonderful job I appreciate everything and I like to turn out of my bathroom.
Shamar did great job. Finished in one day instead of 2 days.
Price assessment: Not sure
Response from the owner · 10 hours ago
Hi Yolanda -
Thank you for taking the time to give Zintex Remodeling Group of Memphis, your exclusive Jacuzzi Bath Remodel Dealer, a 5-star review! We appreciate your business and are glad that you love your new bathroom remodel! It's awesome to hear that Shamar wound up providing a one-day installation, and we will be happy to share your positive feedback with him!
Please keep an eye out for information about our Referral Program, where you could earn $250 for a Referral who purchases from us.
Zintex Remodeling Group
James Moffitt was wonderful, hard worker. Explained each step and made sure if we had questions he answered them throughly.
The finished job looks fantastic. We would highly recommend this company and James to our family and friends.
Price assessment: Great price
Services: Bathtub replacement
Tile types: Other
Response from the owner · 10 hours ago
Hi Melissa -
Thank you for taking the time to give Zintex Remodeling Group of Memphis, your exclusive Jacuzzi Bath Remodel Dealer, a 5-star review! We appreciate your business and are glad that you love your new walk-in shower! It looks great, and we will be so happy to share your great feedback with James!
Please keep an eye out for information about our Referral Program, where you could earn $250 for a Referral who purchases from us.
Zintex Remodeling Group
L
Lauren Spiegel3 reviewsiTotal number of Google reviews Lauren has written across all businesses on Google Maps, not just this one.
Dominic did an excellent job! He worked long hard days. I love the shower! 10/10 would recommend.
Services: Remodeling
Response from the owner · 13 hours ago
Hi Lauren -
Thank you for taking the time to give Zintex Remodeling Group of Memphis, your exclusive Jacuzzi Bath Remodel Dealer, a 5-star review! We appreciate your business and are glad that you love your new shower! We will be thrilled to share your excellent feedback with Dominic!
Please keep an eye out for information about our Referral Program, where you could earn $250 for a Referral who purchases from us.
Zintex Remodeling Group
Emily and the installer, Juan, were outstanding at their job. I am very pleased.
Price assessment: Not sure
Services: Bathtub replacement
Tile types: Porcelain
Response from the owner · 13 hours ago
Hi Patricia -
Thank you for taking the time to give Zintex Remodeling Group of Memphis, your exclusive Jacuzzi Bath Remodel Dealer, a 5-star review! We appreciate your business and are glad that you love your new bathroom remodel! We will be happy to share your positive feedback with Emily and Juan!
Please keep an eye out for information about our Referral Program, where you could earn $250 for a Referral who purchases from us.
Zintex Remodeling Group
G
garland kimble1 reviewiTotal number of Google reviews garland has written across all businesses on Google Maps, not just this one.
Martin and James did a really good job, really nice and very informative! We all love the results. The 3 days were very much so worth it!
Response from the owner · 13 hours ago
Hi Garland -
Thank you for taking the time to give Zintex Remodeling Group of Memphis, your exclusive Jacuzzi Bath Remodel Dealer, a 5-star review! We appreciate your business and are glad that you love your new bathroom remodel! We will be so pleased to share your wonderful feedback with Martin and James!
Please keep an eye out for information about our Referral Program, where you could earn $250 for a Referral who purchases from us.
Zintex Remodeling Group
C
Cozell Lyons2 reviewsiTotal number of Google reviews Cozell has written across all businesses on Google Maps, not just this one.
Hi Cozell -
We are delighted that you had a great experience with us here at Zintex Remodeling Group of Memphis! Thank you for taking the time to to give us a 5-star review!
L
Lovie Veal2 reviewsiTotal number of Google reviews Lovie has written across all businesses on Google Maps, not just this one.
I over Love my walk-in shower that I had installed today with Zintex Remodeling, I will refer them to all of my family and friends. James M. is the best he where on time and work clean and fast I LOVE IT
Price assessment: Great price
Services: Remodeling
Tile types: Other
Response from the owner · a week ago
Hi Lovie -
Thank you for taking the time to give Zintex Remodeling Group of Memphis, your exclusive Jacuzzi Bath Remodel Dealer, a 5-star review! We appreciate your business and are glad that you love your new walk-in shower -- it looks so modern and sleek! We will be thrilled to share your wonderful feedback with James!
Please keep an eye out for information about our Referral Program, where you could earn $250 for a Referral who purchases from us.
Zintex Remodeling Group
W
Willistine Hodges2 reviewsiTotal number of Google reviews Willistine has written across all businesses on Google Maps, not just this one.
I'm beyond excited to start this renovation process! Greg gave a great sales pitch, and answered all questions with honesty and clarity! Shaman and is team did a wonderful job I appreciate everything and I like to turn out of my bathroom.
Price assessment: Great price
Services: Bathtub replacement
Response from the owner · a week ago
Hi Willistine -
Thank you for taking the time to give Zintex Remodeling Group of Memphis, your exclusive Jacuzzi Bath Remodel Dealer, a 5-star review! We appreciate your business and are glad that you had a great experience during your bathroom remodel design consultation with Greg! We look forward to installing your upcoming project.
Please keep an eye out for information about our Referral Program, where you could earn $250 for a Referral who purchases from us.
Zintex Remodeling Group
B
Betty Brumley5 reviewsiTotal number of Google reviews Betty has written across all businesses on Google Maps, not just this one.
The install was amazing. They respected me and my home. They were very organized and they cleaned up at the end of each day.
A great experience.. I am absolutely satisfied with their work.
I now have a beautiful and very safe shower.
Price assessment: Great price
Services: Service not listed
Tile types: Other
Response from the owner · a week ago
Hi Betty -
Thank you for taking the time to give Zintex Remodeling Group of Memphis, your exclusive Jacuzzi Bath Remodel Dealer, a 5-star review! We appreciate your business and are glad that you love your new walk-in shower! Nothing makes us prouder than hearing that our installers were able to provide a safer bathing experience to our customers, and we're so appreciative that you've shared your experience with us!
Please keep an eye out for information about our Referral Program, where you could earn $250 for a Referral who purchases from us.
Zintex Remodeling Group
S
Shirlean Robertson2 reviewsiTotal number of Google reviews Shirlean has written across all businesses on Google Maps, not just this one.
Emily, everything is good. The young man came in and did a wonderful job. Thanks
Price assessment: Great price
Services: Service not listed
Tile types: Other
Response from the owner · a year ago
Hi Shirlean,
Thank you for taking the time to give Zintex Remodeling Group of Memphis, Eastern Arkansas and Northern Mississippi, your exclusive Jacuzzi Bath Remodel dealer, a 5-star review! We appreciate your business and are glad to hear that you love your new bathroom! We will pass your feedback on to Eddie and his Manager.
Please keep an eye out for information about our Referral Program, where you could earn $250 for a Referral who purchases from us.
Zintex Remodeling Group
