Customers frequently praise the prompt arrival times, clear communication, and thorough explanations provided during repairs for drains, water heaters, and underground leaks. However, several low-star reviews highlight significant issues with missed callbacks, unreturned messages, and incomplete repairs, suggesting inconsistent responsiveness during emergencies. The business maintains a high rating of 4.9 from 448 reviews, with the owner replying to every customer comment.
Google rating: 4.9 out of 5 from 448 reviews (97% five-star).
Reviews on this page: 448 Google reviews (419 with written comments, 11 with photos).
Owner responses: the business replied to 100% of reviews.
Most recent review: October 21, 2026.
Service: Plumber serving Atlanta, Georgia.
Data from Google, last updated October 25, 2026.
Photos
Customer reviews
4.9
★★★★★
448 reviews on Google
5★434
4★3
3★1
2★2
1★8
Reviews from Google, shown as published (original wording, unedited).
TB
Tom Burbage11 reviews
★★★★★
Exceptional service and very personable and friendly attitude. Very happy with the experience.
Hi Tom, thanks so much for taking the time to leave a 5-star review! I’m glad we could get your faucet installation and garbage disposal squared away. Appreciate your business, and don't hesitate to reach out if you need anything else down the road! Thank you Tom
Great to work with and super easy going! We were in a pinch before a big celebration and he was prompt and great at cleaning up after the repair was made!!!
Thank you for the wonderful review, Merideth! Getting things taken care of quickly before a big event is always a priority, and I'm glad our drain cleaning and leak repair services hit the mark. It was a pleasure working with you, and we appreciate your recommendation!
Amazing job you did again installing my new water heater. We appreciate your quick response and amazing work !
Response from the owner · a year ago
Thank you for your kind words, Damian! We're thrilled to hear that Matt provided you with excellent service and handled your plumbing issues professionally. It's great to know that you found a favorite contact in him. We appreciate your support and look forward to helping you with any future plumbing needs!
Newest review: Matt was at our house again to find a pressure relief valve gone bad. He was very patient and logical. It took a minute, but he found it and got it done. This was minor work for Matt, but he treated it like it was a big deal making sure my problem got solved.
Matt is our plumber.
Note: The review below was written in March 2026.
Last week my daughter and son-in-law had a major backup at their home and called Zippy Plumber. Matt quickly diagnosed the exact problem and handled everything with professionalism, thoroughness, and genuine kindness. I was seriously impressed.
As a fellow veteran, I didn’t hesitate to call him this Sunday when I had an issue with a shower valve at my home. Matt came right over. He fixed the shower cartridge, scoped my waste line at my request, and even replaced two toilet fill valves while he was here. Same outstanding service — prompt, professional, and courteous.
I can confidently recommend Matt and his veteran-owned business for any plumbing needs — especially more serious slab, water supply, or waste line issues. If you’re in North Fulton, Alpharetta, Roswell, Johns Creek, Brookhaven, Peachtree Corners, South Forsyth, Duluth, or the greater Atlanta area, this is your guy.
Price assessment: Great price
Services: Toilet repair, Shower installation, Faucet installation, Service not listed
Response from the owner · 7 months ago
Hi Phil, thank you so much for the detailed 5-star review and for your kind words! It was an honor to help both you and your family. As a veteran-owned business, we truly appreciate the support of a fellow veteran.
We’re glad Matt could provide prompt and professional service for your shower valve, toilet repair, and waste line scoping. We take great pride in serving our neighbors across Alpharetta, Roswell, Johns Creek, and the greater North Atlanta area with honesty and expertise. Thank you for your service and for your high recommendation!
We had a service line break within a month of moving to our house in Dunwoody. Matt quickly assessed the issue and explained to us what was happening and the repair he could do to fix. He came out fast to get the repair done and was very professional throughout the process. His pricing was fair and it was clear he had many years of experience in the industry. I'm confident in the repair work he did.
Response from the owner · 2 months ago
Hi Hank, welcome to Dunwoody! Thank you for taking the time to share your feedback and for leaving a 5-star review.
Dealing with a main service line break right after moving into a new home is always stressful, so I'm glad Matt was able to get out to you quickly, diagnose the problem, and perform a solid repair. We take a lot of pride in fair pricing and delivering quality work backed by years of experience.
If you ever need assistance in the future, don't hesitate to reach out. Enjoy your new home!
Needed a plumber in a pinch on Friday evening for a stopped up drain. Matt arrived within the hour and took care of the problem. Great service. Will definitely use again.
Price assessment: Great price
Services: Drain cleaning
Response from the owner · 2 months ago
Hi STP, thank you so much for the 5-star review! Drain backups are the last thing anyone wants to deal with on a Friday evening, so I’m glad Matt was able to get out to you within the hour and clear that drain quickly. We appreciate your business and look forward to helping you out whenever you need us!
I needed a plumber in a pinch on a Friday evening, Matt came to me in Alpharetta and fixed my drain quickly and very efficiently. Great service. Will use again.
Price assessment: Great price
Services: Drain cleaning
Response from the owner · 2 months ago
Hi Madison, thank you so much for the 5-star review! Friday evening drain emergencies are never fun, but I’m glad I could get out to you in Alpharetta quickly and get everything cleared up and running smoothly. We really appreciate your business and look forward to helping you out whenever you need us!
I very much appreciate Matt coming out on a Sunday afternoon to solve my plumbing catastrophe. His work was excellent. Thank you!
Price assessment: Reasonable price
Price: $1,000–1,200
Services: Plumbing leak detection, Plumbing pipe repair, Faucet repair, Water tank repair, Plumbing leak repair
Response from the owner · 3 months ago
Hi Alicia, thank you so much for taking the time to leave such a wonderful 5-star review! Plumbing catastrophes are stressful enough on their own, let alone on a Sunday afternoon, so I’m glad Matt could get out there quickly to take care of it for you. We truly appreciate your business and your kind words about his work!
Our water pressure was fluctuating wildly - we felt the pressure reduction valve needed replacement but did not know. Matt came by at short notice to take a look and since it was a simple replacement did it straight away. He went above and beyond - replacing the plastic pipe bends with copper since they were “garbage” - truly they would not hold. Recommend his services highly
Thank you so much for the fantastic review, Ritwik! We're glad Matt could get out there quickly to diagnose and fix that pressure reduction valve for you. Upgrading those plastic pipe bends to copper is exactly the kind of quality work we pride ourselves on to ensure the fix lasts. We appreciate your recommendation and your business!
We were dealing with water issue on our property. They provided us with Excellent service. They looked at everything that could cause the water issue. They were very thorough in their evaluation. Mathew came the same day and were prompt and responsive. It’s very hard to find such knowledgeable person.
Response from the owner · 3 months ago
Hi Monali, thank you so much for the 5-star review! Water issues on your property can be incredibly stressful, so I'm glad I was able to get out there the same day and thoroughly evaluate the situation for you. Providing prompt, knowledgeable service is exactly what we strive for at Zippy Plumber. If you ever need anything else, please don't hesitate to reach out! — Matt
