Experts Reviews · 2026 Ratings

The Best Security Guard Services in North Carolina

We graded 5 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.

$145typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
98%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.89★average ratingPlain average of every Google star rating we collected for these companies.
1.5%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.

From 7,389 Google reviews of 36 top-rated security guard services nationwide; 5 of them in North Carolina. Updated November 2, 2026.

Find the right company for your job

Pick the job — we re-rank companies by how customers rated that exact job.

Best security guard services in North Carolina for lock rekeying

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1American Security & Lock Inc.★ 4.43 on this job7 jobs reviewedusually $200+How Job match is calculatedBuilt only from reviews Google tagged “Lock rekeying”:Stars on this job 55%4.43★Number of such jobs 25%7Overall Experts Score 20%76Job match= 70Stars are pulled toward the category average (4.89★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.70

Job match = this company’s ★ on reviews Google tagged “Lock rekeying” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.

What customers said about lock rekeying

marcus7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
American Security & Lock Inc.

I called him out for two separate services once to rekey my house and once to get new keys for both my cars. He was super nice and professional. He came after the kids were put to bed for the night and he made sure he was super quite the whole time to not wake them up. I will always recommend him for any locksmith needs.

Great priceLock rekeying
MaiLocal Guide · 50 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★
American Security & Lock Inc.

[EDITED IN RESPONSE] I stand by my comments, buyer beware, and If you took the time to respond, then I implore you to consider changing your practices. [END OF UPDATE] Watch the invoice you get, there will be surprise charges in there, and they are rude to the point of being abusive. Their quoted prices mean…

Paid $200+OverpricedLock rekeying
Katie1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 11 months ago★★★★★
American Security & Lock Inc.

I had an amazing experience with Ivan! He arrived quickly, was professional, and got the job done in no time. Super friendly and knowledgeable—definitely someone you can trust. Would absolutely recommend.

Paid $140–160Great priceLock rekeying
Roger6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
American Security & Lock Inc.

Great services! Young gentleman was very smart and professional. He provided outstanding services at a very reasonable price 👏! I highly recommend his Great services to anyone 👍

Paid $200+Great priceSafe lock install, open & repairLock rekeying
JenniferLocal Guide · 16 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
American Security & Lock Inc.

I recently used American security and lock in Raleigh when I was locked out of my house, and I could not be happier with the service. They answered my call right away, arrived quickly, and had me back inside within minutes. Their locksmith was professional, friendly, and clearly experienced. What really stood out…

Paid $80–100Reasonable priceLock rekeying
FilippLocal Guide · 537 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
American Security & Lock Inc.

I used American Security and Lock Inc. today, and honestly, they were great. They picked up the phone right away, gave me the price upfront, asked all the right questions—like what kind of vehicle I had—so there was no confusion. I had a bad experience with another locksmith company before, where I showed up and…

Paid $200+Great priceLock rekeyingCar digital & remote key reprogramming

Overall ratings

Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of security guard services).

#CompanyScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown.FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20.★Google star rating as shown on Google Maps.Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
1Security Compliance Academy logoSecurity Compliance AcademyHolly Springs, NCA 100How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%100+30.8Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA––A–5.00—
2SECUR-TEK logoSECUR-TEKHolly Springs, NCA 89How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%88+48Reliability 24%84+20.4Value 14%98+13.9Replies to reviews 7%100+7.1Experts Score= 89Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AAA4.86—
3AARDWOLF INTERNATIONAL: Protection * Investigations * Consulting logoAARDWOLF INTERNATIONAL: Protection * Investigations * ConsultingHolly Springs, NCA 86How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%90+62.3Reliability 31%76+23.4Experts Score= 86Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AB––A–4.85—
4American Security & Lock Inc.Holly Springs, NCB 76How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%82+44.7Reliability 24%61+14.8Value 14%86+12.2Replies to reviews 7%79+5.6Momentum penalty90−1Experts Score= 76Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.ABAAAB4.83$246
5Renfrow Security logoRenfrow SecurityHolly Springs, NCC 52How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%55+30Reliability 24%39+9.5Value 14%83+11.7Replies to reviews 7%90+6.4Momentum penalty39−6.1Experts Score= 52Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.CDAADA4.67—

What jobs cost

What customers paid, from the price Google asks reviewers to report.

JobLow25th percentile: 1 in 4 customers paid less than this.TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).High75th percentile: 1 in 4 customers paid more than this.FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.

Security Guard Services in North Carolina at a glance

How the 5 security guard services we rated in North Carolina compare, and what customers praise most.

Experts Score grades

A = score 80+, F = below 20.

  • Grade A360%
  • Grade B120%
  • Grade C120%
  • Grade D00%
  • Grade F00%

Google ratings

Average stars per company.

  • 4.90★ and up120%
  • 4.80–4.89★360%
  • 4.60–4.79★120%
  • Below 4.60★00%

What customers praise

Share of Google review highlights.

  • Quality13621%
  • Professionalism20130%
  • Responsiveness14522%
  • Punctuality7311%
  • Value10716%

Was the price fair?

All price verdicts left with reviews.

  • Great price2846%
  • Reasonable3252%
  • Overpriced12%
  • Not sure00%

Price verdicts by year

Share calling it great / reasonable / overpriced.

2025
2026

How we grade

Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.

Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.

Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.

Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.

Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.

Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.