Experts Reviews · 2026 Ratings

The Best Upholstery Cleaning

We graded 26 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.

$240typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
98%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.88★average ratingPlain average of every Google star rating we collected for these companies.
1.4%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.

From 23,138 Google reviews of 26 top-rated upholstery cleaning nationwide. Updated October 30, 2026.

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Best upholstery cleaning for carpet steam cleaning

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Typical priceMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).$221
Middle half paid25th to 75th percentile of reported prices: half of all customers paid inside this range.$153–$315
Said fair or greatOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.97%
Reviews of this jobNumber of Google reviews in this category tagged with the job.3,551
1Stanley Steemer logoStanley Steemer★ 4.93 on this job1207 jobs reviewedusually $100–150How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%4.93★Number of such jobs 25%1207Overall Experts Score 20%89Job match= 92Stars are pulled toward the category average (4.88★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.92
2Phoenix Cleaning Solutions logoPhoenix Cleaning Solutions★ 4.97 on this job208 jobs reviewedusually $150–200How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%4.97★Number of such jobs 25%208Overall Experts Score 20%98Job match= 91Stars are pulled toward the category average (4.88★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.91
3Rob's Carpet Cleaning logoRob's Carpet Cleaning★ 5.00 on this job68 jobs reviewedusually $250–300How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%5.00★Number of such jobs 25%68Overall Experts Score 20%99Job match= 89Stars are pulled toward the category average (4.88★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.89
4Zerorez logoZerorez★ 4.89 on this job1274 jobs reviewedusually $100–150How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%4.89★Number of such jobs 25%1274Overall Experts Score 20%83Job match= 88Stars are pulled toward the category average (4.88★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.88
5Stanley Steemer logoStanley Steemer★ 4.92 on this job298 jobs reviewedusually $150–200How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%4.92★Number of such jobs 25%298Overall Experts Score 20%92Job match= 87Stars are pulled toward the category average (4.88★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.87
6Quality Cleaning, INC. logoQuality Cleaning, INC.★ 5.00 on this job38 jobs reviewedusually $200–250How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%5.00★Number of such jobs 25%38Overall Experts Score 20%99Job match= 86Stars are pulled toward the category average (4.88★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.86
7Atiyeh Bros. Eugene Rug & Carpet Cleaning logoAtiyeh Bros. Eugene Rug & Carpet Cleaning★ 4.98 on this job50 jobs reviewedusually $500+How Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%4.98★Number of such jobs 25%50Overall Experts Score 20%94Job match= 85Stars are pulled toward the category average (4.88★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.85
8Carpet Pro Cleaners logoCarpet Pro Cleaners★ 5.00 on this job30 jobs reviewedHow Job match is calculatedBuilt only from reviews Google tagged “Carpet steam cleaning”:Stars on this job 55%5.00★Number of such jobs 25%30Overall Experts Score 20%98Job match= 85Stars are pulled toward the category average (4.88★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.85

Job match = this company’s ★ on reviews Google tagged “Carpet steam cleaning” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.

What customers said about carpet steam cleaning

JR7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 21 hours ago★★★★★
Phoenix Cleaning Solutions logoPhoenix Cleaning Solutions

Great cleaning job on older, mid price range rug. We are going to try our higher priced rugs next. Very nice and very good.

Paid $400–450Reasonable priceCarpet steam cleaning
John3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Stanley Steemer logoStanley Steemer

I was impressed with all the services offered by SS. We discussed with the technician adding some these services, chair cleaning and area rug cleaning. He performed all without hesitation. Very pleased with the work performed. Keshawn is a great representative for Stanley Steamer.

Paid $500+Reasonable priceCarpet steam cleaningUpholstery cleaningPet stain & odor removal
AdamLocal Guide · 509 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 days ago★★★★★
Rob's Carpet Cleaning logoRob's Carpet Cleaning

Super service, professional, great staff! I believe they are the best cleaning service in town! Highly recommended!

Carpet steam cleaningArea rug cleaning
DiegoLocal Guide · 45 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 days ago★★★★★
Stanley Steemer logoStanley Steemer

Clayton and Justin cleaned my carpet in my Sisters home and they were on time, professional and did an amazing job. I would highly recommend them to anyone needing carpet cleaning.

Paid $350–400Great priceCarpet steam cleaning
SamanthaLocal Guide · 89 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 5 days ago★★★★
Zerorez logoZerorez

Service tech did a great job cleaning my carpet. But the pet stains quickly reappeared when the carpet dried. It looks so clean when it’s damp, and all the stains look like they are gone, but they really aren’t.

Customer photo from Samantha's review
Paid $300–350Reasonable priceCarpet steam cleaning
nicoleLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Phoenix Cleaning Solutions logoPhoenix Cleaning Solutions

Phoenix was amazing I was going to replace my carpet and they came in quickly changing that idea. I’m not sure what chemicals they used but put carpet will not need to be replaced.!

Paid $150–200Great priceCarpet steam cleaning

Overall ratings

Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of upholstery cleaning).

#CompanyScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown.FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20.★Google star rating as shown on Google Maps.Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
1JR ALL STAR CLEANING SERVICES LLC logoJR ALL STAR CLEANING SERVICES LLCHarriman, NYA 100How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%99+25.8Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AA–5.00$88
2Quality Cleaning, INC. logoQuality Cleaning, INC.Eugene, ORA 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAA–4.99$274
3Rob's Carpet Cleaning logoRob's Carpet CleaningEugene, ORA 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%99+7Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.98$214
4Aclean Steamers Couch & Upholstery Cleaning logoAclean Steamers Couch & Upholstery CleaningRaleigh, NCA 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%99+58.1Reliability 26%99+25.8Value 15%100+15.2Experts Score= 99Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AA–4.99$259
5Klean Bright logoKlean BrightHoboken, NJA 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%97+25.3Value 15%100+15.2Craft & service penalty99−0.1Experts Score= 98Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAA–4.97—
6Carpet Pro Cleaners logoCarpet Pro CleanersRaleigh, NCA 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%91+6.4Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.98$374
7Phoenix Cleaning Solutions logoPhoenix Cleaning SolutionsRaleigh, NCA 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AAA4.97$265
8Couch & Carpet Cleaning Doctor Fabric logoCouch & Carpet Cleaning Doctor FabricHoboken, NJA 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%75+5.3Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAB4.98$374
9All American Dry Carpet & Upholstery Cleaning logoAll American Dry Carpet & Upholstery CleaningHoboken, NJA 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%99+24Value 14%100+14.1Replies to reviews 7%78+5.5Craft & service penalty99−0.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAB4.98$259
10Soap & Steam Carpet Cleaning logoSoap & Steam Carpet CleaningRaleigh, NCA 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.96$247
11Southern Class Carpet & Upholstery Cleaning logoSouthern Class Carpet & Upholstery CleaningRaleigh, NCA 97How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%97+23.5Value 14%100+14.1Replies to reviews 7%91+6.4Craft & service penalty99−0.1Experts Score= 97Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.96—
12Bright Leaf Cleaning Raleigh logoBright Leaf Cleaning RaleighRaleigh, NCA 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%96+52.4Reliability 24%96+23.3Value 14%97+13.7Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AAA4.96$350

What jobs cost

What customers paid, from the price Google asks reviewers to report.

JobLow25th percentile: 1 in 4 customers paid less than this.TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).High75th percentile: 1 in 4 customers paid more than this.FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
General carpet cleaning$146$209$30399%
Carpet steam cleaning$153$221$31597%
Pet stain & odor removal$144$200$26098%
Upholstery cleaning$170$240$34097%
Area rug cleaning$158$259$43498%
Standard cleaning$153$189$24099%
Deep clean$240$359$47199%
Carpet cleaning$132$203$31599%
HVAC duct & vent cleaning$434$575$92895%
General housekeeping$183$214$24897%
Moving-related cleaning$326$415$469100%
Flood cleanup$126$217$27996%

Upholstery Cleaning at a glance

How the 26 upholstery cleaning we rated compare, and what customers praise most.

Experts Score grades

A = score 80+, F = below 20.

  • Grade A2388%
  • Grade B312%
  • Grade C00%
  • Grade D00%
  • Grade F00%

Google ratings

Average stars per company.

  • 4.90★ and up1662%
  • 4.80–4.89★935%
  • 4.60–4.79★14%
  • Below 4.60★00%

What customers praise

Share of Google review highlights.

  • Quality4,89122%
  • Professionalism5,09323%
  • Responsiveness3,93718%
  • Punctuality4,55021%
  • Value3,60216%

Was the price fair?

All price verdicts left with reviews.

  • Great price1,23832%
  • Reasonable2,36262%
  • Overpriced882%
  • Not sure1243%

Price verdicts by year

Share calling it great / reasonable / overpriced.

2025
2026

How we grade

Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.

Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.

Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.

Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.

Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.

Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.