The Best Water Damage Restoration Services
We graded 15 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 1,945 Google reviews of 15 top-rated water damage restoration services nationwide. Updated October 29, 2026.
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Best water damage restoration services for water damage-related mold removal
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AdvantaClean of NW ChicagolandHow Job match is calculatedBuilt only from reviews Google tagged “Water damage-related mold removal”:Stars on this job 55%5.00★Number of such jobs 25%14Overall Experts Score 20%95Job match= 90Stars are pulled toward the category average (4.77★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.90
Restoration 1 of CaryHow Job match is calculatedBuilt only from reviews Google tagged “Water damage-related mold removal”:Stars on this job 55%4.78★Number of such jobs 25%18Overall Experts Score 20%95Job match= 81Stars are pulled toward the category average (4.77★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.81
SERVPRO of Davenport / BettendorfHow Job match is calculatedBuilt only from reviews Google tagged “Water damage-related mold removal”:Stars on this job 55%4.00★Number of such jobs 25%4Overall Experts Score 20%43Job match= 39Stars are pulled toward the category average (4.77★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.39Job match = this company’s ★ on reviews Google tagged “Water damage-related mold removal” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.
What customers said about water damage-related mold removal
SERVPRO of Davenport / BettendorfSo far, an excellent experience! Shout out to Steve who kept me informed when he would be there and what to expect, to Jacob and Andrew who did a great job helping and cleaning up after each visit to our Project Manager, Jason Kellerman who is guiding me through the entire process! We have mitigation done and…
Restoration 1 of CaryWe had severe water damage due to flooding in our below-grade floors during the recent heavy rains. We did some research and found that Restoration 1 of Cary came highly recommended. They were very professional, friendly, and easy to work with. They knew we had limited budget and worked with us to come up with the…
AdvantaClean of NW ChicagolandPatryk and Mathew were very professional and communicated what they would do each step of the process. They powered through not taking a short lunch until it was drying time… Looks 100% better and feels clean now! Highly recommend this company and these two technicians for your project too! Excellent work!
SERVPRO of Davenport / BettendorfThe workers Steve and Drew deserve a shout out for their hardwork and commitment to providing exceptional care in our home's crawlspace after a pipe burst. They communicated well and worked hard on a Friday to move forward with an uncomfortable job and I was pleased to have met them! The after photos looked great!!
Restoration 1 of CaryWater in the lower level during all of this rain. Brendon, Brandon, Terry and Austin did a wonderful job. Thanks,
Restoration 1 of CaryJosh came out late evening and provided excellent service!!! I definitely recommend Restoration 1
Overall ratings
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of water damage restoration services).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 |  Hydro ShieldEast Dundee, IL | A 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%92+24Value 15%100+15.2Craft & service penalty96−0.4Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAA–– | 5.00 | — |
| 2 |  Restoration ExpertsEast Dundee, IL | A 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%93+28.6Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––A– | 5.00 | — |
| 3 | Restoration 1 of CaryEast Dundee, IL | A 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAB | 4.97 | — |
| 4 | AdvantaClean of NW ChicagolandEast Dundee, IL | A 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 4.94 | — |
| 5 |  Cornerstone Construction & Restoration LLCMorgantown, WV | A 93How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%90+27.7Experts Score= 93Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––A– | 5.00 | — |
| 6 |  Restored by Masters, Inc.Turlock, CA | A 92How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%91+23.7Value 15%100+15.2Craft & service penalty94−0.6Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAA– | 4.94 | — |
| 7 |  SERVPRO of East & West Dundee / SW Barrington HillsEast Dundee, IL | A 88How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%90+23.5Value 15%94+14.3Craft & service penalty63−3.7Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AABAA– | 4.91 | — |
| 8 |  Precision RestorationEast Dundee, IL | A 86How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%76+19.8Value 15%98+14.9Experts Score= 86Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB–AA– | 4.89 | — |
| 9 | A 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%85+49.9Reliability 26%78+20.3Value 15%96+14.6Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AB–AA– | 4.86 | — | |
| 10 |  MidAmerica Basement SystemsBuffalo, IA | B 73How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%67+16.2Value 14%78+11Replies to reviews 7%100+7.1Craft & service penalty54−4.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABCBAA | 4.67 | — |
| 11 |  Total ConstructionMorgantown, WV | B 67How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%77+45.2Reliability 26%57+14.9Value 15%80+12.2Craft & service penalty96−0.4Momentum penalty51−4.9Experts Score= 67Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCAAC– | 4.84 | — |
| 12 |  SERVPRO of MorgantownMorgantown, WV | B 64How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%69+40.5Reliability 26%45+11.7Value 15%82+12.5Craft & service penalty90−1Experts Score= 64Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BCAAA– | 4.60 | — |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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Water Damage Restoration Services at a glance
How the 15 water damage restoration services we rated compare, and what customers praise most.
Experts Score grades
A = score 80+, F = below 20.
- Grade A960%
- Grade B427%
- Grade C17%
- Grade D17%
- Grade F00%
Google ratings
Average stars per company.
- 4.90★ and up747%
- 4.80–4.89★320%
- 4.60–4.79★320%
- Below 4.60★213%
What customers praise
Share of Google review highlights.
- Quality31922%
- Professionalism37625%
- Responsiveness29720%
- Punctuality27819%
- Value20914%
Was the price fair?
All price verdicts left with reviews.
- Great price3634%
- Reasonable4644%
- Overpriced66%
- Not sure1716%
Price verdicts by year
Share calling it great / reasonable / overpriced.
How we grade
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.