Experts Reviews · 2026 Ratings

The Best Water Damage Restoration Services

We graded 15 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.

—typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
93%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.77★average ratingPlain average of every Google star rating we collected for these companies.
4.1%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.

From 1,945 Google reviews of 15 top-rated water damage restoration services nationwide. Updated October 29, 2026.

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Best water damage restoration services for water removal

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1SERVPRO of Davenport / Bettendorf logoSERVPRO of Davenport / Bettendorf★ 5.00 on this job18 jobs reviewedHow Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%5.00★Number of such jobs 25%18Overall Experts Score 20%43Job match= 83Stars are pulled toward the category average (4.77★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.83
2Restored by Masters, Inc. logoRestored by Masters, Inc.★ 5.00 on this job6 jobs reviewedHow Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%5.00★Number of such jobs 25%6Overall Experts Score 20%92Job match= 80Stars are pulled toward the category average (4.77★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.80
3Hydro Shield logoHydro Shield★ 5.00 on this job5 jobs reviewedHow Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%5.00★Number of such jobs 25%5Overall Experts Score 20%96Job match= 78Stars are pulled toward the category average (4.77★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.78
4Crossroads Property Rescue logoCrossroads Property Rescue★ 4.20 on this job5 jobs reviewedHow Job match is calculatedBuilt only from reviews Google tagged “Water removal”:Stars on this job 55%4.20★Number of such jobs 25%5Overall Experts Score 20%31Job match= 41Stars are pulled toward the category average (4.77★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.41

Job match = this company’s ★ on reviews Google tagged “Water removal” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.

What customers said about water removal

Ryan2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
SERVPRO of Davenport / Bettendorf logoSERVPRO of Davenport / Bettendorf

After my basement flooded, I was in complete shock. But as soon as I called Servpro, their team helped put my mind at ease. Jason, Luke, Brent, Tyrese, Warren, Noah, Andrew, Kim and Lynn all handled my work order with precision and professionalism from the second they set foot in the door to the moment they left. I…

Flood restorationFlood cleanupWater removal
Josue2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Hydro Shield logoHydro Shield

After searching for someone to actually work well and communicate with my insurance, I finally found dry force. Not only did they keep me and my insurance company updated, but the work they’ve done on my bathroom has made me feel so much less stressed and more comfortable, needed to be done!! thank you Dry Force!

Flood cleanupFlood restorationFlooring+ Responsiveness+ Punctuality+ Quality
Judy4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Crossroads Property Rescue logoCrossroads Property Rescue

Crossroads came out the same day and started mitigation. They worked well with my elderly parents and were courteous and polite. Wes and Mike from restoration were fast and also very nice and helpful with my parents. Great company to work with.

Fire damage cleanup & repairWater damage-related cleanup & repairWater removal+ Responsiveness+ Punctuality+ Quality
Kaleb1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Restored by Masters, Inc. logoRestored by Masters, Inc.

Marcel went above and beyond in walking us through a stressful process. We lost our kitchen to a dishwasher leak. Marcel responded to our call for help immediately and put a stop to the leak and started the drying process. He was professional and communicated every step. I highly recommend Marcel and his crew for any job.

Water removal+ Responsiveness+ Professionalism
TomLocal Guide · 205 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
SERVPRO of Davenport / Bettendorf logoSERVPRO of Davenport / Bettendorf

So far, an excellent experience! Shout out to Steve who kept me informed when he would be there and what to expect, to Jacob and Andrew who did a great job helping and cleaning up after each visit to our Project Manager, Jason Kellerman who is guiding me through the entire process! We have mitigation done and…

Great priceFlood restorationWater removalMold mitigation
Carol1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
SERVPRO of Davenport / Bettendorf logoSERVPRO of Davenport / Bettendorf

I just had major rain water 4 inches in my finished basement which occurred on 7-4-2026. I called Servpro and they were there the following day around noon. Soaked up water and placed fans came back to check each day. I want to commend your workers Steve, JasonK. and Haden. They were very professional but also very…

Flood restorationMold inspectionWater removal

Overall ratings

Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of water damage restoration services).

#CompanyScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown.FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20.★Google star rating as shown on Google Maps.Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
1Hydro Shield logoHydro ShieldEast Dundee, ILA 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%98+57.5Reliability 26%92+24Value 15%100+15.2Craft & service penalty96−0.4Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAA––5.00—
2Restoration Experts logoRestoration ExpertsEast Dundee, ILA 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%97+67.2Reliability 31%93+28.6Experts Score= 96Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA––A–5.00—
3Restoration 1 of Cary logoRestoration 1 of CaryEast Dundee, ILA 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%94+22.8Value 14%100+14.1Replies to reviews 7%73+5.2Craft & service penalty99−0.1Experts Score= 95Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAB4.97—
4AdvantaClean of NW Chicagoland logoAdvantaClean of NW ChicagolandEast Dundee, ILA 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%95+55.8Reliability 26%93+24.3Value 15%100+15.2Craft & service penalty97−0.3Experts Score= 95Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAA–4.94—
5Cornerstone Construction & Restoration LLC logoCornerstone Construction & Restoration LLCMorgantown, WVA 93How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%95+65.8Reliability 31%90+27.7Experts Score= 93Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA––A–5.00—
6Restored by Masters, Inc. logoRestored by Masters, Inc.Turlock, CAA 92How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%91+53.4Reliability 26%91+23.7Value 15%100+15.2Craft & service penalty94−0.6Experts Score= 92Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAA–4.94—
7SERVPRO of East & West Dundee / SW Barrington Hills logoSERVPRO of East & West Dundee / SW Barrington HillsEast Dundee, ILA 88How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%92+54Reliability 26%90+23.5Value 15%94+14.3Craft & service penalty63−3.7Experts Score= 88Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AABAA–4.91—
8Precision Restoration logoPrecision RestorationEast Dundee, ILA 86How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%88+51.7Reliability 26%76+19.8Value 15%98+14.9Experts Score= 86Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AB–AA–4.89—
9Pacific PURE Maintenance, MOLD Remediation logoPacific PURE Maintenance, MOLD RemediationTurlock, CAA 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%85+49.9Reliability 26%78+20.3Value 15%96+14.6Experts Score= 85Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AB–AA–4.86—
10MidAmerica Basement Systems logoMidAmerica Basement SystemsBuffalo, IAB 73How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%80+43.6Reliability 24%67+16.2Value 14%78+11Replies to reviews 7%100+7.1Craft & service penalty54−4.6Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.ABCBAA4.67—
11Total Construction logoTotal ConstructionMorgantown, WVB 67How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%77+45.2Reliability 26%57+14.9Value 15%80+12.2Craft & service penalty96−0.4Momentum penalty51−4.9Experts Score= 67Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.BCAAC–4.84—
12SERVPRO of Morgantown logoSERVPRO of MorgantownMorgantown, WVB 64How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%69+40.5Reliability 26%45+11.7Value 15%82+12.5Craft & service penalty90−1Experts Score= 64Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.BCAAA–4.60—

What jobs cost

What customers paid, from the price Google asks reviewers to report.

JobLow25th percentile: 1 in 4 customers paid less than this.TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).High75th percentile: 1 in 4 customers paid more than this.FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.

Water Damage Restoration Services at a glance

How the 15 water damage restoration services we rated compare, and what customers praise most.

Experts Score grades

A = score 80+, F = below 20.

  • Grade A960%
  • Grade B427%
  • Grade C17%
  • Grade D17%
  • Grade F00%

Google ratings

Average stars per company.

  • 4.90★ and up747%
  • 4.80–4.89★320%
  • 4.60–4.79★320%
  • Below 4.60★213%

What customers praise

Share of Google review highlights.

  • Quality31922%
  • Professionalism37625%
  • Responsiveness29720%
  • Punctuality27819%
  • Value20914%

Was the price fair?

All price verdicts left with reviews.

  • Great price3634%
  • Reasonable4644%
  • Overpriced66%
  • Not sure1716%

Price verdicts by year

Share calling it great / reasonable / overpriced.

2025
2026

How we grade

Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.

Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.

Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.

Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.

Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.

Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.