Experts Reviews · 2026 Ratings

The Best Water Heater Repair

We graded 14 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.

$506typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
96%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.83★average ratingPlain average of every Google star rating we collected for these companies.
3%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.

From 3,241 Google reviews of 14 top-rated water heater repair nationwide. Updated November 2, 2026.

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Best water heater repair for faucet repair

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1Brisc Plumbing logoBrisc Plumbing★ 5.00 on this job20 jobs reviewedusually $600–800How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%5.00★Number of such jobs 25%20Overall Experts Score 20%87Job match= 94Stars are pulled toward the category average (4.83★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.94
2Jensen Plumbing, Heating & Air, Inc. logoJensen Plumbing, Heating & Air, Inc.★ 5.00 on this job11 jobs reviewedusually $300–400How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%5.00★Number of such jobs 25%11Overall Experts Score 20%87Job match= 87Stars are pulled toward the category average (4.83★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.87
3R Plumbing Inc logoR Plumbing Inc★ 4.91 on this job11 jobs reviewedusually $1,000+How Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%4.91★Number of such jobs 25%11Overall Experts Score 20%88Job match= 83Stars are pulled toward the category average (4.83★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.83
4Pro’s Plumbing and Sewer Inc. logoPro’s Plumbing and Sewer Inc.★ 5.00 on this job4 jobs reviewedHow Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%5.00★Number of such jobs 25%4Overall Experts Score 20%81Job match= 76Stars are pulled toward the category average (4.83★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.76
5Maximum Flush Sewer and Drain logoMaximum Flush Sewer and Drain★ 5.00 on this job3 jobs reviewedHow Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%5.00★Number of such jobs 25%3Overall Experts Score 20%85Job match= 74Stars are pulled toward the category average (4.83★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.74

Job match = this company’s ★ on reviews Google tagged “Faucet repair” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.

What customers said about faucet repair

Tammy2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Brisc Plumbing logoBrisc Plumbing

Today Benjamin and his assistant came to make repairs to several plumbing problems at my home. They were both thorough and accurate with their explanations of the problem and the repair. They were friendly and professional. I would definitely refer Brisc to my friends. Great Job!

Paid $600–800Reasonable priceToilet repairPlumbing leak detectionFaucet repair
Dana4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
R Plumbing Inc logoR Plumbing Inc

So happy with the world class service provided! Very personable and caring staff. I would highly recommend them for your next job. They do outstanding work!

Paid $1,000+Reasonable priceToilet repairFaucet repairService not listed
DanLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a year ago★★★★★
Jensen Plumbing, Heating & Air, Inc. logoJensen Plumbing, Heating & Air, I…

Bob did a fine job for us. besides fixing our faucet he tightened up the water spout and shower head . Very well done.

Faucet repair
Kristi3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★
Maximum Flush Sewer and Drain logoMaximum Flush Sewer and Drain

If you are in need of a plumber or someone to repair or clean out your sewer you will not find a better worker than Josh. In my 50 years of homeownership I have never encountered a more friendly, hard working man. He will not quit until he solves your problem. If you need a plumber, call Josh. There really is no one better. He is the best.

Faucet installationPlumbing leak repairFaucet repair+ Responsiveness+ Punctuality+ Quality
Joan9 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 months ago★★★★★
R Plumbing Inc logoR Plumbing Inc

Called with a broken sump pump. They came the next day and not only installed a new sump pump but did multiply repairs and took the time to explain all to me BEFORE they got started....Highly recommended. Fast and quality work.

Reasonable priceToilet repairPlumbing leak detectionFaucet repair
enio2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Brisc Plumbing logoBrisc Plumbing

This company the best plumber good people all the guys that this company have they are really friendly and good price I been working with brics plumbing Long time all way do the best to help i m very happy with them all the time I highly recommend Thank you very much

Toilet repairWater heater installationShower installation

Overall ratings

Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of water heater repair).

#CompanyScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown.FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20.★Google star rating as shown on Google Maps.Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
1Your Favorite Plumber - Saginaw logoYour Favorite Plumber - SaginawBay City, MIA 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%97+56.9Reliability 26%94+24.5Value 15%94+14.3Experts Score= 96Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA–AA–5.00$397
2R Plumbing Inc logoR Plumbing IncWatertown, WIA 88How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%92+22.3Value 14%77+10.9Replies to reviews 7%100+7.1Craft & service penalty95−0.5Experts Score= 88Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAABAA4.90$680
3Jensen Plumbing, Heating & Air, Inc. logoJensen Plumbing, Heating & Air, Inc.Watertown, WIA 87How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%82+19.9Value 14%97+13.7Replies to reviews 7%100+7.1Craft & service penalty93−0.7Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.89$340
4Brisc Plumbing logoBrisc PlumbingWatertown, WIA 87How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%89+48.5Reliability 24%85+20.6Value 14%97+13.7Replies to reviews 7%82+5.8Craft & service penalty85−1.5Experts Score= 87Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.88$693
5Bedford Plumbing & Heating LLC logoBedford Plumbing & Heating LLCBay City, MIA 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%82+19.9Value 14%100+14.1Replies to reviews 7%89+6.3Craft & service penalty80−2Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.76—
6Maximum Flush Sewer and Drain logoMaximum Flush Sewer and DrainBay City, MIA 85How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%87+47.5Reliability 24%74+17.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty79−2.1Experts Score= 85Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.ABBAAA4.86$248
7Pro’s Plumbing and Sewer Inc. logoPro’s Plumbing and Sewer Inc.Bay City, MIA 81How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%84+20.4Value 14%100+14.1Replies to reviews 7%38+2.7Craft & service penalty71−2.9Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AABAAD4.79$283
8Mr. Rooter Plumbing of the Tri-Cities logoMr. Rooter Plumbing of the Tri-CitiesBay City, MIA 80How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%81+44.2Reliability 24%70+17Value 14%91+12.9Replies to reviews 7%89+6.3Experts Score= 80Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AB–AAA4.78$383
9The Honest Plumber - Bay City logoThe Honest Plumber - Bay CityBay City, MIB 79How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%79+46.4Reliability 26%68+17.7Value 15%100+15.2Experts Score= 79Not enough data for replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.BB–AA–4.79$248
10Tri-City Plumber Inc. logoTri-City Plumber Inc.Bay City, MIB 78How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%81+56.1Reliability 31%72+22.2Experts Score= 78Not enough data for value, replies to reviews; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AB––A–4.83—
11Reliable Plumbing & Heating logoReliable Plumbing & HeatingBay City, MIB 66How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%68+37.1Reliability 24%60+14.5Value 14%100+14.1Replies to reviews 7%12+0.8Craft & service penalty98−0.2Experts Score= 66Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.BBAAAF4.61—
12Pauli Plumbing Inc logoPauli Plumbing IncWatertown, WIB 60How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%60+32.7Reliability 24%63+15.3Value 14%99+14Replies to reviews 7%91+6.4Craft & service penalty96−0.4Momentum penalty21−7.9Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.BBAADA4.56—

What jobs cost

What customers paid, from the price Google asks reviewers to report.

JobLow25th percentile: 1 in 4 customers paid less than this.TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).High75th percentile: 1 in 4 customers paid more than this.FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
Plumbing pipe repair$314$460$1.1k97%
Drain cleaning$264$353$495100%
Water heater installation$1.4k$1.9k$2.8k96%
Toilet repair$209$317$41097%
Plumbing leak detection$145$245$39695%
Toilet installation$479$555$633100%
Water heater repair$302$745$1.0k100%
Heating system repair$161$251$520100%

Water Heater Repair at a glance

How the 14 water heater repair we rated compare, and what customers praise most.

Experts Score grades

A = score 80+, F = below 20.

  • Grade A857%
  • Grade B429%
  • Grade C214%
  • Grade D00%
  • Grade F00%

Google ratings

Average stars per company.

  • 4.90★ and up214%
  • 4.80–4.89★536%
  • 4.60–4.79★536%
  • Below 4.60★214%

What customers praise

Share of Google review highlights.

  • Quality52821%
  • Professionalism55822%
  • Responsiveness54421%
  • Punctuality49119%
  • Value45218%

Was the price fair?

All price verdicts left with reviews.

  • Great price12825%
  • Reasonable33065%
  • Overpriced173%
  • Not sure296%

Price verdicts by year

Share calling it great / reasonable / overpriced.

2025
2026

How we grade

Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.

Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.

Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.

Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.

Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.

Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.