The Best Water Softener Services
We graded 11 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 9,422 Google reviews of 11 top-rated water softener services nationwide. Updated October 28, 2026.
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Best water softener services for faucet repair
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Bill Frusco Plumbing Heating and Air ConditioningHow Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%4.91★Number of such jobs 25%78Overall Experts Score 20%94Job match= 92Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.92
Home Advantage Plumbing Services LLCHow Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%5.00★Number of such jobs 25%25Overall Experts Score 20%99Job match= 92Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.92
MVP PlumbingHow Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%4.97★Number of such jobs 25%32Overall Experts Score 20%98Job match= 92Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.92
Plumbing PalsHow Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%4.91★Number of such jobs 25%66Overall Experts Score 20%86Job match= 89Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.89
Heiland home servicesHow Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%5.00★Number of such jobs 25%14Overall Experts Score 20%99Job match= 88Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.88
Plumb it Heat it Cool itHow Job match is calculatedBuilt only from reviews Google tagged “Faucet repair”:Stars on this job 55%4.86★Number of such jobs 25%28Overall Experts Score 20%81Job match= 81Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.81Job match = this company’s ★ on reviews Google tagged “Faucet repair” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.
What customers said about faucet repair
MVP PlumbingAdam gave good advice on solution to washing machine shutoff valve replacement and also replaced outdoor hose faucet and indoor shutoff replacement. Excellent work performed quickly at a good price.
Bill Frusco Plumbing Heating and …I had a faucet and new valves replaced in my kitchen sink. Evan did a great job with both and was knowledgeable and professional. I appreciated his respect for my property as well. I’ll request Evan for any future work that needs to be completed.
Home Advantage Plumbing Services …Victor could not have been more friendly or helpful. He was very knowledgeable and quick, and gave me great advice on a separate project that I am working on. Highly recommended!!!
Plumbing PalsThese guys are great. Showed up on time and fixed the issue within the hour. I would highly recommend them for anyone who has any plumbing issues.
Plumb it Heat it Cool itShowed up ahead of schedule, very friendly and helpful, and explained everything clearly.
Bill Frusco Plumbing Heating and …service was excellent, professional ,friendly. gave a quotes on three choices for me to decide and clean. well definitley recommend them and also trust worthy. thank you.
Overall ratings
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of water softener services).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 |  Dierolf Plumbing and Water Treatment, LLCPhiladelphia, PA | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%100+28.2Replies to reviews 8%100+8.2Experts Score= 99Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AA | 4.98 | — |
| 2 | Home Advantage Plumbing Services LLCPhiladelphia, PA | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.99 | $346 |
| 3 | Heiland home servicesPhiladelphia, PA | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.99 | $680 |
| 4 | MVP PlumbingPhiladelphia, PA | A 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.97 | $748 |
| 5 |  Certified Water ServicesPhiladelphia, PA | A 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%97+27.4Replies to reviews 8%100+8.2Experts Score= 98Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AA | 4.96 | — |
| 6 |  Trident Water TreatmentPhiladelphia, PA | A 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%87+12.3Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.97 | — |
| 7 |  Dierolf Plumbing and Water Treatment, LLCPhiladelphia, PA | A 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%97+27.4Replies to reviews 8%78+6.4Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AB | 4.98 | — |
| 8 | Bill Frusco Plumbing Heating and Air ConditioningPhiladelphia, PA | A 94How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.93 | $630 |
| 9 |  Ecowater SystemsLong Prairie, MN | A 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%88+60.9Reliability 31%97+29.8Experts Score= 91Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––A– | 4.77 | — |
| 10 | Plumbing PalsPhiladelphia, PA | A 86How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABAAAA | 4.87 | $432 |
| 11 | Plumb it Heat it Cool itPhiladelphia, PA | A 81How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%75+18.2Value 14%92+13Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty69−3.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABAABA | 4.89 | $731 |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|---|---|---|---|
| Drain cleaning | $176 | $264 | $412 | 94% |
| Plumbing pipe repair | $402 | $802 | $1.6k | 98% |
| Toilet repair | $216 | $328 | $585 | 93% |
| Plumbing leak detection | $99 | $294 | $687 | 98% |
| Water heater installation | $1.2k | $1.9k | $2.4k | 98% |
| Plumbing leak repair | $227 | $447 | $988 | 100% |
| Faucet repair | $202 | $460 | $659 | 97% |
| Faucet installation | $303 | $381 | $670 | 97% |
| Outdoor plumbing system repair | $1.1k | $1.6k | $2.4k | 100% |
| Sewer repair | $1.1k | $1.9k | $2.4k | 100% |
| Water heater repair | $173 | $294 | $1.2k | 97% |
| Garbage disposal installation | $475 | $585 | $709 | 100% |
Water Softener Services at a glance
How the 11 water softener services we rated compare, and what customers praise most.
Experts Score grades
A = score 80+, F = below 20.
- Grade A11100%
- Grade B00%
- Grade C00%
- Grade D00%
- Grade F00%
Google ratings
Average stars per company.
- 4.90★ and up873%
- 4.80–4.89★218%
- 4.60–4.79★19%
- Below 4.60★00%
What customers praise
Share of Google review highlights.
- Quality1,60820%
- Professionalism1,91224%
- Responsiveness1,73221%
- Punctuality1,66520%
- Value1,21515%
Was the price fair?
All price verdicts left with reviews.
- Great price29725%
- Reasonable74663%
- Overpriced393%
- Not sure1079%
Price verdicts by year
Share calling it great / reasonable / overpriced.
How we grade
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.