The Best Water Softener Services
We graded 11 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 9,422 Google reviews of 11 top-rated water softener services nationwide. Updated October 28, 2026.
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Best water softener services for sump pump repair
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Bill Frusco Plumbing Heating and Air ConditioningHow Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%5.00★Number of such jobs 25%10Overall Experts Score 20%94Job match= 96Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.96
Plumbing PalsHow Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%5.00★Number of such jobs 25%10Overall Experts Score 20%86Job match= 95Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.95
Home Advantage Plumbing Services LLCHow Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%5.00★Number of such jobs 25%3Overall Experts Score 20%99Job match= 85Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.85
Plumb it Heat it Cool itHow Job match is calculatedBuilt only from reviews Google tagged “Sump pump repair”:Stars on this job 55%5.00★Number of such jobs 25%4Overall Experts Score 20%81Job match= 84Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.84Job match = this company’s ★ on reviews Google tagged “Sump pump repair” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.
What customers said about sump pump repair
Plumb it Heat it Cool itI called to replace my sump pump and while other companies told me they’ll call me back later it come out next week, Plumb it Heat it Cool it came out same day and finished same day. Now my basement is good to go. I also had my main water line repaired same day. Thanks to James for the great customer service and fast turn around time!
Bill Frusco Plumbing Heating and …Tech was super helpful and very nice. Went through all my questions and helped me understand his concerns in a way that made me feel secure about my decisions. His work was clean and well tested before he left.
Plumbing PalsOur main sewer pipe was cracked. The guys did an excellent job excavating under the sidewalk, replacing the pipe, and repairing the bricked sidewalk. Very professional and easy communication. Highly recommended.
Home Advantage Plumbing Services …Really great team. Experienced experts who quickly address issues in a cost effective way.
Plumb it Heat it Cool itDave arrived quickly and replaced our sump pump in an emergency. Highly recommend them.
Bill Frusco Plumbing Heating and …I am WOW'd by the response from the Bill Frusco team! From a quick emergency response in frigid temps to the rerouting of sump pump pipes and other internal pipe work-- what a professional team who goes the extra mile. I haven't seen such professionalism in any profession in a long time.
Overall ratings
Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of water softener services).
| # | Company | ScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
|---|---|---|---|---|---|
| 1 |  Dierolf Plumbing and Water Treatment, LLCPhiladelphia, PA | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%100+28.2Replies to reviews 8%100+8.2Experts Score= 99Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AA | 4.98 | — |
| 2 | Home Advantage Plumbing Services LLCPhiladelphia, PA | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.99 | $346 |
| 3 |  Heiland home servicesPhiladelphia, PA | A 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.99 | $680 |
| 4 |  MVP PlumbingPhiladelphia, PA | A 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.97 | $748 |
| 5 |  Certified Water ServicesPhiladelphia, PA | A 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%97+27.4Replies to reviews 8%100+8.2Experts Score= 98Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AA | 4.96 | — |
| 6 |  Trident Water TreatmentPhiladelphia, PA | A 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%87+12.3Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.97 | — |
| 7 |  Dierolf Plumbing and Water Treatment, LLCPhiladelphia, PA | A 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%97+27.4Replies to reviews 8%78+6.4Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––AB | 4.98 | — |
| 8 | Bill Frusco Plumbing Heating and Air ConditioningPhiladelphia, PA | A 94How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AAAAAA | 4.93 | $630 |
| 9 |  Ecowater SystemsLong Prairie, MN | A 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%88+60.9Reliability 31%97+29.8Experts Score= 91Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––A– | 4.77 | — |
| 10 | Plumbing PalsPhiladelphia, PA | A 86How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABAAAA | 4.87 | $432 |
| 11 | Plumb it Heat it Cool itPhiladelphia, PA | A 81How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%75+18.2Value 14%92+13Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty69−3.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABAABA | 4.89 | $731 |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
|---|---|---|---|---|
| Drain cleaning | $176 | $264 | $412 | 94% |
| Plumbing pipe repair | $402 | $802 | $1.6k | 98% |
| Toilet repair | $216 | $328 | $585 | 93% |
| Plumbing leak detection | $99 | $294 | $687 | 98% |
| Water heater installation | $1.2k | $1.9k | $2.4k | 98% |
| Plumbing leak repair | $227 | $447 | $988 | 100% |
| Faucet repair | $202 | $460 | $659 | 97% |
| Faucet installation | $303 | $381 | $670 | 97% |
| Outdoor plumbing system repair | $1.1k | $1.6k | $2.4k | 100% |
| Sewer repair | $1.1k | $1.9k | $2.4k | 100% |
| Water heater repair | $173 | $294 | $1.2k | 97% |
| Garbage disposal installation | $475 | $585 | $709 | 100% |
Water Softener Services at a glance
How the 11 water softener services we rated compare, and what customers praise most.
Experts Score grades
A = score 80+, F = below 20.
- Grade A11100%
- Grade B00%
- Grade C00%
- Grade D00%
- Grade F00%
Google ratings
Average stars per company.
- 4.90★ and up873%
- 4.80–4.89★218%
- 4.60–4.79★19%
- Below 4.60★00%
What customers praise
Share of Google review highlights.
- Quality1,60820%
- Professionalism1,91224%
- Responsiveness1,73221%
- Punctuality1,66520%
- Value1,21515%
Was the price fair?
All price verdicts left with reviews.
- Great price29725%
- Reasonable74663%
- Overpriced393%
- Not sure1079%
Price verdicts by year
Share calling it great / reasonable / overpriced.
How we grade
Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.
Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.
Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.
Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.
Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.
Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.