Experts Reviews · 2026 Ratings

The Best Water Softener Services

We graded 11 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.

$542typical jobMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).
96%say the price was fairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
4.93★average ratingPlain average of every Google star rating we collected for these companies.
1.3%bad jobs (1–2★, 2 yrs)Share of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.

From 9,422 Google reviews of 11 top-rated water softener services nationwide. Updated October 28, 2026.

Find the right company for your job

Pick the job — we re-rank companies by how customers rated that exact job.

Best water softener services for toilet installation

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1Bill Frusco Plumbing Heating and Air Conditioning logoBill Frusco Plumbing Heating and Air Conditioning★ 5.00 on this job36 jobs reviewedusually $1,000+How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%5.00★Number of such jobs 25%36Overall Experts Score 20%94Job match= 98Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.98
2MVP Plumbing logoMVP Plumbing★ 5.00 on this job13 jobs reviewedusually $1,000+How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%5.00★Number of such jobs 25%13Overall Experts Score 20%98Job match= 91Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.91
3Heiland home services logoHeiland home services★ 5.00 on this job12 jobs reviewedusually $800–900How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%5.00★Number of such jobs 25%12Overall Experts Score 20%99Job match= 90Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.90
4Home Advantage Plumbing Services LLC logoHome Advantage Plumbing Services LLC★ 5.00 on this job9 jobs reviewedHow Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%5.00★Number of such jobs 25%9Overall Experts Score 20%99Job match= 88Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.88
5Plumbing Pals logoPlumbing Pals★ 5.00 on this job11 jobs reviewedusually $2,000+How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%5.00★Number of such jobs 25%11Overall Experts Score 20%86Job match= 87Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.87
6Plumb it Heat it Cool it logoPlumb it Heat it Cool it★ 5.00 on this job9 jobs reviewedusually $1,000+How Job match is calculatedBuilt only from reviews Google tagged “Toilet installation”:Stars on this job 55%5.00★Number of such jobs 25%9Overall Experts Score 20%81Job match= 85Stars are pulled toward the category average (4.93★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.85

Job match = this company’s ★ on reviews Google tagged “Toilet installation” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.

What customers said about toilet installation

HonestLocal Guide · 23 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a month ago★★★★★
Plumbing Pals logoPlumbing Pals

Plumbing Pals did a great job cleaning sewer lines, installing new toilets and vanities. I highly recommend them.

Paid $200–400Great priceDrain cleaningSewer cleaningToilet installation
Lizzin263 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Bill Frusco Plumbing Heating and Air Conditioning logoBill Frusco Plumbing Heating and …

Matt was punctual, professional, and explained in detail the job he was doing. He left everything clean after completing the job. I’m thoroughly satisfied with his work and highly recommend this company.

Paid $2,000+Reasonable priceToilet repairDrain cleaningPlumbing pipe repair
ChristianLocal Guide · 1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
MVP Plumbing logoMVP Plumbing

Always punctual, clean tidy and efficient. MVP are great people who do fantastic work. I have used them for multiple plumbing issues and would never consider calling anyone else at this point.

Reasonable priceToilet repairPlumbing pipe repairToilet installation
KristinLocal Guide · 98 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Heiland home services logoHeiland home services

I recently hired this plumbing service to replace a toilet and repair a water main pipe issue, and I couldn't be happier with the results. Alex was professional, punctual, and clearly knowledgeable about his work. He replaced the toilet quickly and efficiently, making sure everything was installed properly and…

Paid $800–900Great priceToilet repairPlumbing leak detectionPlumbing pipe repair
Beth7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited a year ago★★★★★
Home Advantage Plumbing Services LLC logoHome Advantage Plumbing Services …

Victor replaced a toilet which had a mysterious combination of four things wrong with it! He arrived on time, figured out everything that was wrong, did a great job as usual. Polite, clean, and on time.

Great priceToilet installation+ Professionalism
BarbaraLocal Guide · 31 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 2 months ago★★★★★
Bill Frusco Plumbing Heating and Air Conditioning logoBill Frusco Plumbing Heating and …

Larry and his partner did a great job. Very professional and efficient. Replace my valve for water line and also a pump. Great job

Paid $600–800Reasonable priceToilet installation+ Professionalism

Overall ratings

Experts Score 0–100Experts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of water softener services).

#CompanyScoreExperts Score (0–100)Absolute quality first: recency-weighted star average (≈54%), share of 1–2★ reviews (≈24%), customers’ price verdicts (≈14%), owner replies to critical reviews (≈7%); minus up to 10 points each for complaints flagged in Google review highlights and for a real slide in recent ratings. Hover a company’s score on its page for the full breakdown.FactorsFactor grades, in orderSatisfaction (54%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.Reliability (24%): How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.Craft & service (0%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Value (14%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Momentum (0%): Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.Replies to reviews (7%): How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.One letter per factor score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = below 20.★Google star rating as shown on Google Maps.Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews).
1Dierolf Plumbing and Water Treatment, LLC logoDierolf Plumbing and Water Treatment, LLCPhiladelphia, PAA 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%100+28.2Replies to reviews 8%100+8.2Experts Score= 99Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA––AA4.98—
2Home Advantage Plumbing Services LLC logoHome Advantage Plumbing Services LLCPhiladelphia, PAA 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.99$346
3Heiland home services logoHeiland home servicesPhiladelphia, PAA 99How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%99+54Reliability 24%100+24.2Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 99Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.99$680
4MVP Plumbing logoMVP PlumbingPhiladelphia, PAA 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%100+7.1Experts Score= 98Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.97$748
5Certified Water Services logoCertified Water ServicesPhiladelphia, PAA 98How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%97+27.4Replies to reviews 8%100+8.2Experts Score= 98Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA––AA4.96—
6Trident Water Treatment logoTrident Water TreatmentPhiladelphia, PAA 96How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%97+52.9Reliability 24%99+24Value 14%87+12.3Replies to reviews 7%100+7.1Experts Score= 96Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.97—
7Dierolf Plumbing and Water Treatment, LLC logoDierolf Plumbing and Water Treatment, LLCPhiladelphia, PAA 95How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%97+61.6Reliability 28%97+27.4Replies to reviews 8%78+6.4Experts Score= 95Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA––AB4.98—
8Bill Frusco Plumbing Heating and Air Conditioning logoBill Frusco Plumbing Heating and Air ConditioningPhiladelphia, PAA 94How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%93+50.7Reliability 24%95+23Value 14%95+13.4Replies to reviews 7%99+7Craft & service penalty98−0.2Experts Score= 94Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AAAAAA4.93$630
9Ecowater Systems logoEcowater SystemsLong Prairie, MNA 91How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%88+60.9Reliability 31%97+29.8Experts Score= 91Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.AA––A–4.77—
10Plumbing Pals logoPlumbing PalsPhiladelphia, PAA 86How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%86+46.9Reliability 24%78+18.9Value 14%100+14.1Replies to reviews 7%100+7.1Craft & service penalty90−1Experts Score= 86Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.ABAAAA4.87$432
11Plumb it Heat it Cool it logoPlumb it Heat it Cool itPhiladelphia, PAA 81How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%85+46.4Reliability 24%75+18.2Value 14%92+13Replies to reviews 7%100+7.1Craft & service penalty97−0.3Momentum penalty69−3.1Experts Score= 81Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.ABAABA4.89$731

What jobs cost

What customers paid, from the price Google asks reviewers to report.

JobLow25th percentile: 1 in 4 customers paid less than this.TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range).High75th percentile: 1 in 4 customers paid more than this.FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”.
Drain cleaning$176$264$41294%
Plumbing pipe repair$402$802$1.6k98%
Toilet repair$216$328$58593%
Plumbing leak detection$99$294$68798%
Water heater installation$1.2k$1.9k$2.4k98%
Plumbing leak repair$227$447$988100%
Faucet repair$202$460$65997%
Faucet installation$303$381$67097%
Outdoor plumbing system repair$1.1k$1.6k$2.4k100%
Sewer repair$1.1k$1.9k$2.4k100%
Water heater repair$173$294$1.2k97%
Garbage disposal installation$475$585$709100%

Water Softener Services at a glance

How the 11 water softener services we rated compare, and what customers praise most.

Experts Score grades

A = score 80+, F = below 20.

  • Grade A11100%
  • Grade B00%
  • Grade C00%
  • Grade D00%
  • Grade F00%

Google ratings

Average stars per company.

  • 4.90★ and up873%
  • 4.80–4.89★218%
  • 4.60–4.79★19%
  • Below 4.60★00%

What customers praise

Share of Google review highlights.

  • Quality1,60820%
  • Professionalism1,91224%
  • Responsiveness1,73221%
  • Punctuality1,66520%
  • Value1,21515%

Was the price fair?

All price verdicts left with reviews.

  • Great price29725%
  • Reasonable74663%
  • Overpriced393%
  • Not sure1079%

Price verdicts by year

Share calling it great / reasonable / overpriced.

2025
2026

How we grade

Satisfaction (54%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.

Reliability (24%) — How rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.

Craft & service (penalty, up to −10) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.

Value (14%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.

Momentum (penalty, up to −10) — Penalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.

Replies to reviews (7%) — How often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.