The Best Airport Shuttle Services
We graded 28 companies on seven things customers actually report: satisfaction, reliability, workmanship, value, momentum, track record and how owners handle complaints.
From 7,803 Google reviews of 28 top-rated airport shuttle services nationwide. Updated October 25, 2026.
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Best airport shuttle services for group tours
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Black Pearl Limousine BPLHow Job match is calculatedBuilt only from reviews Google tagged “Group tours”:Stars on this job 55%5.00★Number of such jobs 25%7Overall Experts Score 20%73Job match= 85Stars are pulled toward the category average (4.78★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.85
Gray Line Tours & Charter Bus Rentals TucsonHow Job match is calculatedBuilt only from reviews Google tagged “Group tours”:Stars on this job 55%3.67★Number of such jobs 25%3Overall Experts Score 20%71Job match= 45Stars are pulled toward the category average (4.78★) when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.45Job match = this company’s ★ on reviews Google tagged “Group tours” (shrunk toward the category average when there are few), how many such jobs it has done, and its overall Experts Score.
What customers said about group tours
Black Pearl Limousine BPLI can't thank Darah and the team at Black Pearl enough for the outstanding service they provided during the American Humane Hero Dog Awards in Palm Beach. They provided all airport transfers and local transportation for all of our canine finalists (and their humans), as well as transport for our staff and other…
Gray Line Tours & Charter…Horrible experience with the bus driver. I had gotten a bad vibe from him. I have quite a story to tell. Long story short, the bus leaves me and the destination I was going to only had about 7 people going there. When I retrieved my bag, I was missing a $400 electronic set. What are the odds of the 7 passengers…
Black Pearl Limousine BPLHighly recommend!!!! Every single step was easy and stress-free. Great communication from the company, wonderful driver, and so easy to book. Reliable service and helpful staff. We used them for group transport to and from a corporate event.
Black Pearl Limousine BPLMy experience was phenomenal from start to finish. Every detail was accounted for. The driver was timely and made sure every passenger was as comfortable as possible. The bus was immaculate. I will definitely be using them again!
Black Pearl Limousine BPLBlack Pearl Limousine was amazing! We had a large group with varying needs and of course some last minute changes, all of which were met with a high level of service and accommodation. I'd highly recommend BPL to anyone!
Overall ratings
Experts Score 0–100Experts Score (0–100)Weighted average of 7 percentiles vs other companies in the category: satisfaction 35%, workmanship 20%, reliability 15%, value 10%, momentum 8%, track record 7%, owner replies 5%. Hover a company’s score on its page for the full breakdown. and a letter grade per factor (A = top 20% of airport shuttle services).
| # | Company | ScoreExperts Score (0–100)Weighted average of 7 percentiles vs other companies in the category: satisfaction 35%, workmanship 20%, reliability 15%, value 10%, momentum 8%, track record 7%, owner replies 5%. Hover a company’s score on its page for the full breakdown. | FactorsFactor grades, in orderSatisfaction (35%): Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.Reliability (15%): How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).Craft & service (20%): Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.Value (10%): Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.Momentum (8%): Last 12 months vs lifetime average — improving or slipping.Track record (7%): Review volume and years with reviews.Accountability (5%): Owner replies to 1–3★ reviews.One letter per factor, by percentile among peers: A = top 20%, B = next 20%, and so on. | ★Google star rating as shown on Google Maps. | Typical billMedian bill customers of this company reported in their reviews (needs 3+ priced reviews). |
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| 1 |  Apollo Transportation ServicesBoca Raton, FL | A 88How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%95+47.5Reliability 21%88+18.9Momentum 11%66+7.5Track record 10%80+8Accountability 7%84+6Experts Score= 88Not enough data for craft & service, value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––BAA | 4.96 | — |
| 2 |  FLL Airport Car Service - LimopediaBoca Raton, FL | A 81How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%98+49Reliability 21%98+21Momentum 11%41+4.7Track record 10%23+2.3Accountability 7%63+4.5Experts Score= 81Not enough data for craft & service, value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––CDB | 4.98 | — |
| 3 | Black Pearl Limousine BPLBoca Raton, FL | B 73How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%91+31.9Reliability 15%95+14.3Craft & service 20%36+7.2Value 10%64+6.4Momentum 8%63+5Track record 7%59+4.1Accountability 5%88+4.4Experts Score= 73Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AADBBCA | 4.97 | — |
| 4 | Gray Line Tours & Charter Bus Rentals TucsonTucson, AZ | B 71How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%77+38.5Reliability 21%45+9.6Momentum 11%95+10.9Track record 10%84+8.4Accountability 7%55+3.9Experts Score= 71Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BC––AAC | 4.81 | — |
| 5 |  A1A Airport & Limousine ServiceBoca Raton, FL | B 71How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%84+29.4Reliability 15%73+11Craft & service 20%21+4.2Value 10%93+9.3Momentum 8%84+6.7Track record 7%95+6.7Accountability 5%70+3.5Experts Score= 71Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | ABDAAAB | 4.87 | — |
| 6 |  Fort Lauderdale Airport ShuttleBoca Raton, FL | B 69How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%66+33Reliability 21%77+16.5Momentum 11%34+3.9Track record 10%91+9.1Accountability 7%98+7Experts Score= 69Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BB––DAA | 4.88 | — |
| 7 |  The Black Car Limo Company Boca RatonBoca Raton, FL | B 65How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%80+40Reliability 21%84+18Momentum 11%29+3.3Track record 10%2+0.2Accountability 7%50+3.6Experts Score= 65Not enough data for craft & service, value; its weight is shared by the others.Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | AA––DFC | 5.00 | — |
| 8 |  Empire LimousineTucson, AZ | B 60How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 35%73+25.5Reliability 15%66+9.9Craft & service 20%79+15.8Value 10%14+1.4Momentum 8%29+2.3Track record 7%41+2.9Accountability 5%50+2.5Experts Score= 60Grade B: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BBBFDCC | 5.00 | — |
| 9 |  Diamond TransportationTucson, AZ | C 55How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%70+35Reliability 21%34+7.3Momentum 11%55+6.3Track record 10%5+0.5Accountability 7%80+5.7Experts Score= 55Not enough data for craft & service, value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BD––CFA | 4.89 | — |
| 10 |  GoldStar Town Car ServicesTucson, AZ | C 55How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%63+31.5Reliability 21%59+12.6Momentum 11%45+5.1Track record 10%30+3Accountability 7%38+2.7Experts Score= 55Not enough data for craft & service, value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | BC––CDD | 4.95 | — |
| 11 |  H&S 5 Star Transportation LlcTucson, AZ | C 53How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%55+27.5Reliability 21%80+17.1Momentum 11%23+2.6Track record 10%9+0.9Accountability 7%63+4.5Experts Score= 53Not enough data for craft & service, value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | CA––DFB | 4.89 | — |
| 12 |  Driver Elite TransportationTucson, AZ | C 53How the Experts Score is calculatedEach factor is a percentile (0–100) against the other companies in this category, then weighted:Satisfaction 50%59+29.5Reliability 21%63+13.5Momentum 11%38+4.3Track record 10%34+3.4Accountability 7%38+2.7Experts Score= 53Not enough data for craft & service, value; its weight is shared by the others.Grade C: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews. | CB––DDD | 4.86 | — |
What jobs cost
What customers paid, from the price Google asks reviewers to report.
| Job | Low25th percentile: 1 in 4 customers paid less than this. | TypicalMedian of the bill customers reported in their Google review (Google asks reviewers for a price range; we use the middle of each range). | High75th percentile: 1 in 4 customers paid more than this. | FairOf customers who rated the price, the share who chose “Great price” or “Reasonable” rather than “Overpriced”. |
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Was the price fair?
All price verdicts left with reviews.
Price verdicts by year
Share calling it great / reasonable / overpriced.
How we grade
Satisfaction (35%) — Recency-weighted star average (2-year half-life), shrunk toward the category mean by review volume.
Reliability (15%) — How rarely jobs go badly: share of 1–2★ reviews in the last 24 months (fewer = better).
Craft & service (20%) — Google review highlights: Quality, Professionalism, Responsiveness, Punctuality — net praise per review.
Value (10%) — Customers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights.
Momentum (8%) — Last 12 months vs lifetime average — improving or slipping.
Track record (7%) — Review volume and years with reviews.
Accountability (5%) — Owner replies to 1–3★ reviews.