Daniel NeumannLocal Guide · 19 reviewsTotal number of Google reviews Daniel has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleDream team made it possible for us. These guys were great.
1-800-GOT-JUNK? Greater Los Angeles
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%19+1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#221 of 280 junk removal servicesPosition by Experts Score among all companies we track in this category. · better than 21%
5.0 ★★★★★ 9,829 Google reviews · 24 photos
99%five-star reviews
4.99★last 12 monthsAverage stars on reviews from the last 12 months only.
0.3%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
4%reviews answered by the owner
Nov 2026latest review
1-800-GOT-JUNK? Greater Los Angeles at a glance
Customers frequently praise the crew for punctuality, efficiency, and professional communication during junk removal services. However, several low-star reviews highlight significant issues with pricing transparency, including discrepancies between quoted and final costs, and instances of property damage or missed appointments.
- Google rating: 5.0 out of 5 from 9,829 reviews (99% five-star).
- Reviews on this page: 9,825 Google reviews (9,057 with written comments, 193 with photos).
- Owner responses: the business replied to 4% of reviews.
- Most recent review: November 6, 2026.
- Service: Junk Removal serving Norwalk, California.
Data from Google, last updated November 6, 2026.
Score profile vs other junk removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1-800-GOT-JUNK? Greater Los Angeles: 98/100 on this factor. Category median: 98.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1-800-GOT-JUNK? Greater Los Angeles: 98/100 on this factor. Category median: 98.A
98
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1-800-GOT-JUNK? Greater Los Angeles: 100/100 on this factor. Category median: 100.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1-800-GOT-JUNK? Greater Los Angeles: 100/100 on this factor. Category median: 100.A
100
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1-800-GOT-JUNK? Greater Los Angeles: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1-800-GOT-JUNK? Greater Los Angeles: 19/100 on this factor. Category median: 88.F
19
Bar = this company · dark tick = category median.
Star ratings
9,825 Google reviews we collected
- 5 stars9,70999%
- 4 stars851%
- 3 stars110%
- 2 stars30%
- 1 star170%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise4,241100%
- Complaints110%
Topic share
How often each topic comes up in the written reviews
- Speed & response1,41133%
- Staff & attitude1,26230%
- Quality & results64115%
- Would recommend46211%
- Price & value2155%
- Communication2085%
- Honesty & trust531%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Luis R and John R were super efficient and friendly, great service, always a pleasure.”
“Luis we're very professional, kind and very accommodating.”
“Very unprofessional and created an uncomfortable situation.”
“Amazing experience Luis and Michael were excellent.”
“Just yesterday, they scratched our walls that were recently painted and damaged dry wall while wheeling furniture out.”
“, I definitely recommend them—and if you get Dom and Carlos, you’re in excellent hands.”
“And were able to get everything at a reasonable price.”
“They overcharged me for my pick up, And I will be taking in the small claims court to get my money back.”
“They showed up ready to work, explained everything clearly, and got the job done.”
“Efficient, professional, but most importantly, genuinely kind.”
People customers mention
- Ben 145 reviews
- Dom 109 reviews
- Fred 70 reviews
- Quincy 66 reviews
- Carlos 58 reviews
- Ash 57 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired 1-800-GOT-JUNK? Greater Los Angeles for 8 kinds of job. Pick one to see what they paid and said.
Recent reviews
GLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 6 days ago★★★★★
awesome experience with this crew! they were so helpful, kind, respectful, and fast! highly recommend.
Cynthia4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 weeks ago★★★★★
Mr.Ben,Mr.Luis we're very professional, kind and very accommodating.The price and service we received today was excellent.Thank you. Cynthia/Mom 🌸
Cherise3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · Edited 3 weeks ago★★★★★
Luis R and John R were super efficient and friendly, great service, always a pleasure.
House & garage cleanouts
TyraLocal Guide · 18 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Amazing experience Luis and Michael were excellent. Both provided fast and efficient service. Will definitely recommend!
PatrickLocal Guide · 17 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Christian and Demaxghio were on time, extremely polite, and professional. Highly recommend!!
Chanelle1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
6 Stars if I could!! They were so fast & efficient! Also professional and so nice!
Jobs customers hired them for
| Job | Reviews | Category typical |
|---|---|---|
| Junk removal | 688 | — |
| Furniture removal | 607 | — |
| House & garage cleanouts | 508 | — |
| Trash removal & disposal | 467 | — |
| Mattress removal & disposal | 345 | — |
| Appliance removal & disposal | 194 | — |
| Electronic waste removal & disposal | 118 | — |
| Construction debris removal | 111 | — |
Compare with
Photos
Customer reviews
5.0 ★★★★★ 9,829 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Jobs customers hired them for — from Google's service tags and the review text
Team members customers mention
G DLocal Guide · 24 reviewsTotal number of Google reviews G has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googleawesome experience with this crew! they were so helpful, kind, respectful, and fast! highly recommend.
Kellie Kawaguchi4 reviewsTotal number of Google reviews Kellie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing love them thank you!
Cynthia4 reviewsTotal number of Google reviews Cynthia has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleMr.Ben,Mr.Luis we're very professional, kind and very accommodating.The price and service we received today was excellent.Thank you. Cynthia/Mom 🌸
DIANA Balver1 reviewTotal number of Google reviews DIANA has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThank you so much very nice and helpfull
Cherise Desure3 reviewsTotal number of Google reviews Cherise has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleLuis R and John R were super efficient and friendly, great service, always a pleasure.
- Services: House & garage cleanouts
Ajee Randolph2 reviewsTotal number of Google reviews Ajee has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGood service. Decent price.
Ayo Kepher-Maat2 reviewsTotal number of Google reviews Ayo has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleQuick, communicative, and efficient. Would hire this service again.
Tyra AndersonLocal Guide · 18 reviewsTotal number of Google reviews Tyra has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleAmazing experience Luis and Michael were excellent. Both provided fast and efficient service. Will definitely recommend!
Patrick ILocal Guide · 17 reviewsTotal number of Google reviews Patrick has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleChristian and Demaxghio were on time, extremely polite, and professional. Highly recommend!!
Business details
- Phone: (424) 423-6109
- Website: 1800gotjunk.com
- Service area: Norwalk, CA