Junk removal service · Norwalk, CA · reviewed since 2021
iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 59%100+58.7Reliability 26%100+26.1Value 15%100+15.2Experts Score= 100Not enough data for replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#51 of 280 junk removal servicesiPosition by Experts Score among all companies we track in this category. · better than 82%
5.0★★★★★167 Google reviews · 23 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Customers consistently highlight the company's punctuality, efficient handling of large or heavy items, and clear communication regarding quotes and scheduling. Reviewers note that pricing is generally reasonable and that staff are friendly and professional during both junk removal and dumpster rental services. The owner actively responds to the vast majority of feedback, and no recurring negative themes appear in the provided excerpts.
Google rating: 5.0 out of 5 from 167 reviews (100% five-star).
Reviews on this page: 167 Google reviews (151 with written comments, 20 with photos).
Owner responses: the business replied to 99% of reviews.
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and reliability; weakest: momentum.
OC Cleanup and HaulingJunk Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.OC Cleanup and Hauling: 100/100 on this factor. Category median: 98.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.OC Cleanup and Hauling: 100/100 on this factor. Category median: 98.A
100
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.OC Cleanup and Hauling: 100/100 on this factor. Category median: 100.A
100
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.OC Cleanup and Hauling: 100/100 on this factor. Category median: 100.A
100
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.OC Cleanup and Hauling: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 88.–
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Bar = this company · dark tick = category median.
Star ratings
167 Google reviews we collected
5.0of 5
5 stars167100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 151 written reviews
99%praise
Praise39899%
Complaints31%
Topic share
How often each topic comes up in the written reviews
7topics
Speed & response10626%
Staff & attitude8922%
Would recommend6817%
Price & value5714%
Quality & results4712%
Communication225%
Honesty & trust123%
What customers talk about
We read 151 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Leo was awesome and quick to respond for pick up of large items at my home.”
“When I had some last minute items to add, he was flexible and so very helpful.”
“I would highly recommend them to all family and friends in need of their services!”
“Excellent communication and pricing was reasonable!”
“OC Cleanup and Hauling provided absolutely outstanding service!”
“Leo's communication prior to pick-up was excellent!”
“Highly recommend if you need reliable and efficient service.”
People customers mention
Leo23 reviews
Alfredo3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Reviews for your job
Customers hired OC Cleanup and Hauling for 8 kinds of job. Pick one to see what they paid and said.
Daisy1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Leo was awesome and quick to respond for pick up of large items at my home. Highly recommend and will definitely use again!
Heather5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
Have some trash that needs to be hauled? Need a dumpster? Look no further, Leo is your guy. I recently lost my dad and the task of cleaning out his estate was overwhelming to say the least. I was so lucky to find Leo with OC Cleanup and Hauling. He responds to messages quickly, giving you a quote and all the…
M.1 reviewiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a month ago★★★★★
So efficient! I was amazed by how quickly they collected everything. They were also so sweet, making great conversation and even giving me some water after finding that I had been spending the day clearing out my storage unit. I couldn’t come up with anything that could be improved. Not to mention the price was…
Connie7 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 months ago★★★★★
Leo and his team did an amazing job! They were punctual, professional and very friendly. Excellent communication and pricing was reasonable!
Therese3 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 months ago★★★★★
I had quite a large amount of items for removal and the team came in and cleared it all out so quickly and efficiently. Their prices are extremely reasonable. They were so respectful of my time, budget and space. I can't recommend them highly enough. One hundred stars!
Robert8 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 months ago★★★★★
Awesome service. I had 3 other companies come by to move my heavy safe(maybe around 1,000 lbs) and they couldn't move it. These guys had the right tools and was able to move it easily. Would use again.
Leo was awesome and quick to respond for pick up of large items at my home. Highly recommend and will definitely use again!
Response from the owner · Edited 4 hours ago
Thanks Daisy for your great review, and I'm glad I was able to help you remove this over size furniture. I'm happy to service Orange County community with any Junk Removal service.
Nicolas Light7 reviewsiTotal number of Google reviews Nicolas has written across all businesses on Google Maps, not just this one.
Thank you so much, Nicolas, we really appreciate for your review and Give us the opportunity to help you With this Junk Removal Service in orange county.
- Leo, oc cleanup and hauling
Heather Cox5 reviewsiTotal number of Google reviews Heather has written across all businesses on Google Maps, not just this one.
Have some trash that needs to be hauled? Need a dumpster? Look no further, Leo is your guy. I recently lost my dad and the task of cleaning out his estate was overwhelming to say the least. I was so lucky to find Leo with OC Cleanup and Hauling. He responds to messages quickly, giving you a quote and all the details. When I had some last minute items to add, he was flexible and so very helpful. His team even swept my driveway after collecting the items! When you are in a complicated situation, you need a person who will say, “No problem, I can help you.” Leo is that guy. Don’t hesitate to hire him, you won’t regret it.
Response from the owner · Edited a month ago
Heather, thank you so much for the kind words and for trusting us. We're happy we could help make the cleanup process and junk removal service easy for you, and it meant a lot to our team to go that extra mile with sweeping.
- Leo, oc cleanup and hauling
M. Gwenyth King1 reviewiTotal number of Google reviews M. has written across all businesses on Google Maps, not just this one.
So efficient! I was amazed by how quickly they collected everything. They were also so sweet, making great conversation and even giving me some water after finding that I had been spending the day clearing out my storage unit. I couldn’t come up with anything that could be improved. Not to mention the price was low enough that I felt like I was robbing them. Thank you for the read, and have a lovely day! :)
Response from the owner · a month ago
Thank you, we are glad our team provided fast, friendly and affordable storage unit clean out and junk removal Service. We truly appreciate your support of OC Cleanup and hauling.
Connie Nguyen7 reviewsiTotal number of Google reviews Connie has written across all businesses on Google Maps, not just this one.
I had quite a large amount of items for removal and the team came in and cleared it all out so quickly and efficiently. Their prices are extremely reasonable. They were so respectful of my time, budget and space. I can't recommend them highly enough. One hundred stars!
Response from the owner · 3 months ago
Therese, thank you very much for your fantastic recommendation, it was a pleasure working with you.
Robert Nguyen8 reviewsiTotal number of Google reviews Robert has written across all businesses on Google Maps, not just this one.
Awesome service. I had 3 other companies come by to move my heavy safe(maybe around 1,000 lbs) and they couldn't move it. These guys had the right tools and was able to move it easily. Would use again.
Response from the owner · 4 months ago
Thank You Robert, i'm glad were able to help you with this heavy ! Safe,
We appreciate
Your Great recommendations
icebluestar ^_^2 reviewsiTotal number of Google reviews icebluestar has written across all businesses on Google Maps, not just this one.
5/5 Stars - Highly Recommended!
OC Cleanup and Hauling provided absolutely outstanding service! They were professional, incredibly fast, and arrived exactly on time. Leo's communication prior to pick-up was excellent! I had additional furniture I needed to add at pick-up and they easily accommodated my request. Their customer service is top-notch—I couldn't be happier with their work. They are awesome! Thank you, Leo!!!!!!
Response from the owner · 4 months ago
Thank you
Alex De La RosaLocal Guide · 10 reviewsiTotal number of Google reviews Alex has written across all businesses on Google Maps, not just this one.
Found the company on Instagram, there was a truck at my house the same day. The team was very professional and efficient. Highly recommend for junk hauling needs. Price was more than fair considering I needed pick up ASAP due to move out.
Response from the owner · 4 months ago
Thank you, for the positive feedback. I'm glad were able to help you with this Project.
Kevin Do8 reviewsiTotal number of Google reviews Kevin has written across all businesses on Google Maps, not just this one.
