Experts Reviews · Company report
1-800-GOT-JUNK? Greater Los Angeles logoHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 55%98+53.5Reliability 24%98+23.8Value 14%100+14.1Replies to reviews 7%19+1.3Experts Score= 93Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE

1-800-GOT-JUNK? Greater Los Angeles

Norwalk, CA · Grade ALetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20. · #221Position by Experts Score among all companies we track in this category. of 280 junk removal services · 5.0★ from 9,829 Google reviews

Report card

Percentile vs other junk removal services (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: craft & service and value; weakest: replies to reviews.

SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1-800-GOT-JUNK? Greater Los Angeles is better than 98% of junk removal services.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1-800-GOT-JUNK? Greater Los Angeles is better than 98% of junk removal services.A
98
Craft & serviceCraft & service · 0% of the scoreGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.1-800-GOT-JUNK? Greater Los Angeles is better than 100% of junk removal services.A
100
ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.1-800-GOT-JUNK? Greater Los Angeles is better than 100% of junk removal services.A
100
MomentumMomentum · 0% of the scorePenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1-800-GOT-JUNK? Greater Los Angeles is better than 100% of junk removal services.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1-800-GOT-JUNK? Greater Los Angeles is better than 19% of junk removal services.F
19

Reviews for your job

Customers hired 1-800-GOT-JUNK? Greater Los Angeles for 8 kinds of job.

1-800-GOT-JUNK? Greater Los Angeles for donated goods pickup

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Jobs reviewedHow many Google reviews are tagged with this job.105
★ on this jobAverage stars on the reviews where the customer tagged this exact job (Google’s “Services” field).5.00
Usually paidThe price range customers picked most often for this job.—
Rank for this jobPosition of this company in the Job match ranking for this job among the companies we track.Its Job match: 98/100.How Job match is calculatedBuilt only from reviews Google tagged “Donated goods pickup”:Stars on this job 55%Number of such jobs 25%Overall Experts Score 20%Stars are pulled toward the category average when a company has few tagged jobs, so 3 perfect reviews don’t beat 80 great ones. 4.3★ scores 0, 5.0★ scores full. Volume is compared with the busiest company for this job.#2 / 69

All 105 Google reviews tagged “Donated goods pickup” · showing 20

Dolores6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 years ago★★★★★

Mike G. K.A. Perfect job

Donated goods pickupFurniture removal+ Quality+ Professionalism+ Value
Hannah1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arnold and Charles were awesome! Quick and professional!

Donated goods pickupFurniture removalMattress removal & disposal+ Responsiveness+ Quality+ Professionalism
Carrie4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

On time, very efficient and gave me a good rate. Thank you SC and LR

Donated goods pickupFurniture removalHouse & garage cleanouts+ Punctuality+ Professionalism
Stacey4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Benny and Ben were professional, efficient, and great to work with.

Donated goods pickupJunk removal+ Responsiveness+ Punctuality+ Quality
Tanja7 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Good service if you don’t want to deal with moving stuff on your own. The scheduling process was very easy with plenty of appointment options. Ash & SP were on time and efficient. Pricing was a bit higher than expected.

Donated goods pickupFurniture removalHouse & garage cleanouts+ Responsiveness+ Punctuality
Sara2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Quincy and Anthony were FANTASTIC! They were fast and got rid of everything in my apartment. They were very friendly, funny, and a pleasure to be around. They were very professional and efficient. Thank you so so much!

Donated goods pickupFurniture removalJunk removal
SeaLocal Guide · 175 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

When you need stuff moved. This is the crew. Get the huge and particulars out the way. Dom and Angelo...*****

Donated goods pickupHouse & garage cleanouts+ Responsiveness+ Quality
KatiLocal Guide · 15 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The best crew! Jemol and Jonathan R not only showed up early, but we’re so quick and lovely to work with! They were able to get everything done quickly and were so nice to work with!

Donated goods pickupFurniture removalHouse & garage cleanouts+ Responsiveness+ Punctuality+ Quality
deb4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jemol and Jonathon R did a fantastic job. They were fast and very efficient. Would highly recommend

Donated goods pickupFurniture removalHouse & garage cleanouts
Elaine1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Idrees and Kevonte were on time and patient with the parking situation. They were careful in my home...no scratches. They were very quick and efficient.

Donated goods pickupFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
Sherry6 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

KA and Ash did a great job! Fast, careful and polite

Donated goods pickup+ Responsiveness+ Punctuality+ Professionalism
MarkLocal Guide · 13 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

The team of Mike G and Noel were very efficient and removed all items quickly. I highly recommend 1-800-Got-Junk for your disposal needs.

Donated goods pickupFurniture removalJunk removal+ Responsiveness+ Punctuality+ Quality
MaryamLocal Guide · 105 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Jemol and Dom were great. Very helpful and quick.

Donated goods pickupFurniture removalTrash removal & disposal+ Quality+ Professionalism
ErwinLocal Guide · 10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Gabriel and Zabrien got it done efficiently, cleanly, quickly and in a very well organized way. I highly recommend 800 GOT JUNK, and especially Gabriel and Zabrien for excellent work. They were professional and friendly with a can do attitude that really helped to smooth out the end of a stressful move. Highest reco.

Donated goods pickupElectronic waste removal & disposalFurniture removal+ Responsiveness+ Punctuality+ Quality
Rahul4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Carlos & Michael were extremely professional and courteous. I highly recommend them and the service.

Donated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Quality
rima1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Arnold and Noel

Appliance removal & disposalDonated goods pickupElectronic waste removal & disposal+ Responsiveness+ Punctuality+ Quality
swati3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Vladimir and Eric did a wonderful job. They checked in with me multiple times on things I might not want tossed. Super thorough.

Appliance removal & disposalDonated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Professionalism
Stephan1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike G and L.R. Were very professional, on time and worked insanely hard. Would highly recommend!

Appliance removal & disposalDonated goods pickupElectronic waste removal & disposal+ Responsiveness+ Punctuality+ Quality
Kyle3 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

If you need items taken away, contact 1-800 GotJunk. The companies representatives, K.A. and L. R. provided outstanding customer service. They were kind, friendly, helpful, and efficient. I highly recommend this company…..

Donated goods pickup+ Responsiveness+ Punctuality+ Professionalism
D5 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 3 years ago★★★★★

Mike G and Noel did an awesome and quick job! Will recommend.

Donated goods pickupFurniture removal+ Responsiveness+ Punctuality+ Quality

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