Chandru vaidesh
Review from Google · view on GoogleHappy with the service .
1-800-GOT-JUNK? South Bay
How the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 64%98+62.3Reliability 28%99+28Replies to reviews 8%35+2.9Experts Score= 93Not enough data for value; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.93SCORE
AGradeLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#46 of 51 waste removal servicesPosition by Experts Score among all companies we track in this category. · better than 10%
5.0 ★★★★★ 4,933 Google reviews · 24 photos
99%five-star reviews
4.98★last 12 monthsAverage stars on reviews from the last 12 months only.
0.1%1–2★ in 2 yearsShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
14%reviews answered by the owner
Nov 2026latest review
1-800-GOT-JUNK? South Bay at a glance
Google reviewers rate 1-800-GOT-JUNK? South Bay 5/5 based on 4933 reviews, with the owner replying to 14% of them. Customers frequently praise the team for punctuality, professional conduct, and efficient removal of items like furniture and construction debris. While many appreciate the quick service, recurring criticisms in lower-rated reviews highlight high pricing and instances where final costs exceeded initial phone estimates or minimum fees were considered excessive.
- Google rating: 5.0 out of 5 from 4,933 reviews (99% five-star).
- Reviews on this page: 4,932 Google reviews (4,378 with written comments, 96 with photos).
- Owner responses: the business replied to 14% of reviews.
- Most recent review: November 3, 2026.
- Service: Waste Removal Service serving San Jose, California.
Data from Google, last updated November 3, 2026.
Score profile vs other waste removal services
Score per factor (100 = best)Each factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: momentum and reliability; weakest: replies to reviews.
SatisfactionSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.1-800-GOT-JUNK? South Bay: 98/100 on this factor. Category median: 98.A
98
ReliabilityReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.1-800-GOT-JUNK? South Bay: 99/100 on this factor. Category median: 99.A
99
Craft & serviceCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
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ValueValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.1-800-GOT-JUNK? South Bay: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.1-800-GOT-JUNK? South Bay: 35/100 on this factor. Category median: 93.D
35
Bar = this company · dark tick = category median.
Star ratings
4,932 Google reviews we collected
- 5 stars4,87699%
- 4 stars401%
- 3 stars60%
- 2 stars20%
- 1 star80%
Praise vs complaints
Phrases our text analysis found in 2,500 written reviews
- Praise4,410100%
- Complaints140%
Topic share
How often each topic comes up in the written reviews
- Speed & response1,54135%
- Staff & attitude1,16626%
- Quality & results74517%
- Would recommend46811%
- Price & value2796%
- Communication1654%
- Honesty & trust601%
What customers talk about
We read 2,500 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“The team that came was quick, efficient and made sure we were completely satisfied with the junk removed.”
“Excellent service these guys are very professional and honest!”
“They did a great job at helping us move our storage trash great work”
“THE WORST EXPERIENCE!”
“Very fast and efficient and would highly recommend.”
“I will recommend this company to anyone who needs this service.”
“We were given a quote with no hidden fees and they truly worked with us to make sure we were able to remove everything we wanted taken away.”
“Kinda pricey ($198 minimum), but I think it’s worth the convenience.”
“Great service, they communicated so well and were very friendly.”
“They were transparent, polite and made me feel extremely reassured that my items will be able to find a second home!”
People customers mention
- Hunter 125 reviews
- Michael 122 reviews
- Brandon 102 reviews
- Anthony 89 reviews
- Eric 83 reviews
- Jason 82 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
Mayank1 reviewTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a week ago★★★★★
It was really quick and easy. The guys were here within 2 hours of me booking the appointment! and cleared out all the construction debris within a few minutes.
JoseLocal Guide · 24 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
This was the most enjoyable experience. The team that came was quick, efficient and made sure we were completely satisfied with the junk removed. We were given a quote with no hidden fees and they truly worked with us to make sure we were able to remove everything we wanted taken away. I recommend 1800 Got Junk to…
David2 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Service was great and extremely quick. Schedule same day appointment and guys were here within 30 minutes
Lamar10 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 2 weeks ago★★★★★
Gerardo, Jason were awesome and moved my king size mattress quickly. Definitely will be using them again in the future.
Tom4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great experience! Helped so much in a dire situation with moving heavy furniture
VasudaS4 reviewsTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 4 weeks ago★★★★★
Great prompt service. No need to dismantle bulky items. Staff even cleaned up any left over mess after junk was hauled. Overall very happy
Photos
Customer reviews
5.0 ★★★★★ 4,933 reviews on Google · rating breakdown
Reviews from Google, shown as published (original wording, unedited).
Team members customers mention
Chris Bartunek5 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were amazing! Quick and lovely guys!!
Mayank Gupta1 reviewTotal number of Google reviews Mayank has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleIt was really quick and easy. The guys were here within 2 hours of me booking the appointment! and cleared out all the construction debris within a few minutes.
Chris B2 reviewsTotal number of Google reviews Chris has written across all businesses on Google Maps, not just this one.
Review from Google · view on Googlegreat service
Jose BarrazaLocal Guide · 24 reviewsTotal number of Google reviews Jose has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThis was the most enjoyable experience. The team that came was quick, efficient and made sure we were completely satisfied with the junk removed. We were given a quote with no hidden fees and they truly worked with us to make sure we were able to remove everything we wanted taken away. I recommend 1800 Got Junk to everyone! Truly amazing!!! Thank you so much fro helping us with this!
David Quach2 reviewsTotal number of Google reviews David has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleService was great and extremely quick. Schedule same day appointment and guys were here within 30 minutes
Lamar Hughes10 reviewsTotal number of Google reviews Lamar has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGerardo, Jason were awesome and moved my king size mattress quickly. Definitely will be using them again in the future.
Priyanshi Porwal11 reviewsTotal number of Google reviews Priyanshi has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleThey were super quick and reasonable with their pricing
Ferdie Carpio7 reviewsTotal number of Google reviews Ferdie has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleExcellent service these guys are very professional and honest! Love it!!!
Sarai Magallan8 reviewsTotal number of Google reviews Sarai has written across all businesses on Google Maps, not just this one.
Review from Google · view on GoogleGreat service ! They were punctual and very nice staff .
Business details
- Phone: (669) 326-6513
- Website: 1800gotjunk.com
- Service area: San Jose, CA