iHow the Experts Score is calculatedEach factor is scored 0–100 on absolute terms (standing in the category can only raise it), then weighted; problems flagged in review highlights or a recent slide in ratings are subtracted:Satisfaction 69%100+69.2Reliability 31%99+30.5Experts Score= 100Not enough data for value, replies to reviews; its weight is shared by the others.Grade A: A = 80+, B = 60–79, C = 40–59, D = 20–39. Needs 10+ reviews.100SCORE
AGradeiLetter from the Experts Score: A = 80+, B = 60–79, C = 40–59, D = 20–39, F = under 20.
#11 of 51 waste removal servicesiPosition by Experts Score among all companies we track in this category. · better than 80%
5.0★★★★★32 Google reviews · 10 photos
100%five-star reviews
5.00★last 12 monthsiAverage stars on reviews from the last 12 months only.
0%1–2★ in 2 yearsiShare of 1–2★ reviews in the last 24 months — or the 20 newest reviews when the company had fewer than 20 in that time.
Google reviewers rate the company five stars based on thirty-two reviews, noting that the owner responds to eighty-seven percent of feedback. Customers frequently cite punctual arrivals, responsive communication, and transparent pricing without hidden fees. The service includes handling furniture, appliances, yard waste, and construction debris, often with same-day availability and cleanup included. Reviewers also appreciate guidance on local disposal rules to avoid unnecessary costs, with no recurring criticisms identified in the provided excerpts.
Google rating: 5.0 out of 5 from 32 reviews (100% five-star).
Reviews on this page: 31 Google reviews (31 with written comments, 1 with photos).
Owner responses: the business replied to 87% of reviews.
Most recent review: November 1, 2026.
Service: Waste Removal Service serving San Jose, California.
Data from Google, last updated November 3, 2026.
Score profile vs other waste removal services
Score per factor (100 = best)iEach factor is scored 0–100 on absolute terms (star average, share of 1–2★ reviews, price verdicts…); standing within the category can only raise it, never lower it.. Strongest: satisfaction and momentum; weakest: reliability.
San Jose Junk Removal ProsWaste Removal Services median0 = centre, 100 = best
SatisfactioniSatisfaction · 54% of the scoreRecency-weighted star average (2-year half-life), shrunk toward the category mean by review volume; the company’s own lifetime average as the prior; absolute: 4.0★ = 0, 5★ = 100.San Jose Junk Removal Pros: 100/100 on this factor. Category median: 98.A
100
ReliabilityiReliability · 24% of the scoreHow rarely jobs go badly: share of 1–2★ reviews — 60% the last 24 months (or the 20 newest if fewer), 40% all-time; 0% = 100, 15%+ = 0; the category percentile can only raise it.San Jose Junk Removal Pros: 99/100 on this factor. Category median: 99.A
99
Craft & serviceiCraft & service · penalty only, up to −10 pointsGoogle review highlights: Quality, Professionalism, Responsiveness, Punctuality — how rarely reviewers flag them as a negative, per review since highlights began; 0% = 100, 5%+ = 0. Subtracted from the score (up to −10), never averaged in — clean highlights are the norm, not a bonus.Not enough reviews for this factor yet. Category median: 100.–
–
ValueiValue · 14% of the scoreCustomers’ own price verdicts (Great / Reasonable vs Overpriced) and Value highlights; 65% absolute (all “reasonable” ≈ 80, “great” = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 100.–
–
MomentumiMomentum · penalty only, up to −10 pointsPenalises only a real slide: last-12-month average below lifetime (−0.5★ = 0). Still 4.8★+ over the last year, or steady/improving = 100. Subtracted from the score (up to −10), never averaged in.San Jose Junk Removal Pros: 100/100 on this factor. Category median: 100.A
100
Replies to reviewsiReplies to reviews · 7% of the scoreHow often the owner publicly replies to reviews under 5★ (1–4★). Needs 3+ such reviews, otherwise not counted; 65% absolute (80%+ replied = 100), the category percentile can only raise it.Not enough reviews for this factor yet. Category median: 93.–
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Bar = this company · dark tick = category median.
Star ratings
31 Google reviews we collected
5.0of 5
5 stars31100%
4 stars00%
3 stars00%
2 stars00%
1 star00%
Praise vs complaints
Phrases our text analysis found in 31 written reviews
100%praise
Praise112100%
Complaints00%
Topic share
How often each topic comes up in the written reviews
7topics
Staff & attitude2220%
Speed & response2119%
Would recommend1816%
Price & value1513%
Quality & results1211%
Communication1211%
Honesty & trust1211%
What customers talk about
We read 31 written reviews and marked every phrase about these topics. The same colors are highlighted in the reviews.
“Ngoc was my contact and he was always very responsive and helpful.”
“Price was right, excellent communication and showed up on time.”
“If you’re in San Jose and need junk removal beyond what the city will take, I’d definitely recommend them.”
“The process was easy, pricing was fair, and the pickup was handled smoothly.”
“We had a great experience with San Jose Junk Removal Pros.”
“Communication was clear, pricing was straightforward, and there were no surprises.”
“Communication was clear, pricing was upfront, and everything was handled professionally.”
People customers mention
Bay7 reviews
Gatos3 reviews
praise complaint · found by our text analysis, Google review wording unchanged.
Recent reviews
MMary11 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · a day ago★★★★★
Price was right, excellent communication and showed up on time. I like that you can text a picture of the items and they will give you a quote rather than just showing up and telling you what the price will be on the spot
DDenise5 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 9 months ago★★★★★
Ngoc was my contact and he was always very responsive and helpful. Unfortunately timing didn’t work out for me but I do believe if it had with all the reassurances I received it would have gone smoothly.
MMsliinda4 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
We used San Jose Junk Removal Pros for a cleanup in San Jose, and the whole process was smooth from start to finish. Communication was clear, pricing was straightforward, and there were no surprises.
What I appreciated most was how they explained San Jose city pickup and disposal rules and helped us understand why…
Ppaul2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
We used San Jose Junk Removal Pros for a pickup in Los Gatos, and the experience was excellent. Communication was clear, pricing was upfront, and everything was handled professionally.
What really helped was their knowledge of local city pickup rules — they explained what Los Gatos and nearby West Valley programs…
JJason2 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
I worked with San Jose Junk Removal Pros on a complex removal in the Saratoga area and was impressed with how smooth and organized the process was. They clearly know how to handle jobs that aren’t simple pickups, and communication was straightforward from start to finish. I’d recommend them to anyone in the West…
CCalvin6 reviewsiTotal number of Google reviews this person has written across all businesses on Google Maps (not just this one). More reviews usually means a more experienced, trustworthy reviewer. · 10 months ago★★★★★
San Jose Junk Removal Pros made the whole process incredibly easy. They were responsive, organized, and took great care handling a large item that required planning and coordination. It felt very professional from start to finish. Highly recommend if you want the job done right in the South Bay.
Price was right, excellent communication and showed up on time. I like that you can text a picture of the items and they will give you a quote rather than just showing up and telling you what the price will be on the spot
Response from the owner · a day ago
Thank you so much, Mary! We really appreciate you choosing San Jose Junk Removal Pros for your junk removal in Los Gatos. We’re glad the photo quote made it easy to get pricing upfront and that our communication and on-time service met your expectations. Thanks again for supporting our local South Bay business and for taking the time to leave such a thoughtful review!
D
Denise St. Martin5 reviewsiTotal number of Google reviews Denise has written across all businesses on Google Maps, not just this one.
Ngoc was my contact and he was always very responsive and helpful. Unfortunately timing didn’t work out for me but I do believe if it had with all the reassurances I received it would have gone smoothly.
Response from the owner · 9 months ago
Thank you so much, Denise — We really appreciate the kind words. We’re glad we could help walk through the options and provide reassurance, even though the timing didn’t line up this time. If anything comes up in the future, we’re always happy to help guide what’s free vs. paid and how the City rules work. Wishing you all the best.
M
Msliinda To4 reviewsiTotal number of Google reviews Msliinda has written across all businesses on Google Maps, not just this one.
We used San Jose Junk Removal Pros for a cleanup in San Jose, and the whole process was smooth from start to finish. Communication was clear, pricing was straightforward, and there were no surprises.
What I appreciated most was how they explained San Jose city pickup and disposal rules and helped us understand why city services wouldn’t work for what we had. That saved us a lot of time and frustration. Once we decided to move forward, everything was handled quickly and professionally.
If you’re in San Jose and need junk removal beyond what the city will take, I’d definitely recommend them.
Response from the owner · 9 months ago
Hi Linda — thank you so much for taking the time to leave such a thoughtful review.
We’re really glad we could help walk you through San Jose city pickup and disposal rules and explain why city services aren’t always a fit for every situation. Helping customers understand their options upfront — whether that’s free city pickup or private junk removal in San Jose — is something we care a lot about.
We appreciate you trusting San Jose Junk Removal Pros with your cleanup, and we’re happy everything went smoothly from start to finish. If you ever need help again with junk removal beyond what the city will take, we’re always here to help.
Thanks again — we truly appreciate the recommendation!
P
paul nguyen2 reviewsiTotal number of Google reviews paul has written across all businesses on Google Maps, not just this one.
We used San Jose Junk Removal Pros for a pickup in Los Gatos, and the experience was excellent. Communication was clear, pricing was upfront, and everything was handled professionally.
What really helped was their knowledge of local city pickup rules — they explained what Los Gatos and nearby West Valley programs would and wouldn’t take, which saved us a lot of time. Once we realized city pickup wouldn’t work for our situation, they handled the removal quickly and cleanly.
If you’re in Los Gatos, Saratoga, or Campbell and need junk removal beyond what the city offers, I’d definitely recommend them.
Response from the owner · 9 months ago
Thanks so much, Paul — we really appreciate you taking the time to share this.
We’re glad we could help walk through the Los Gatos city pickup rules and explain what the local and West Valley programs will and won’t take. That’s often the most confusing part, and our goal is always to help people figure out the right solution before moving forward.
Once it’s clear that city pickup isn’t a fit, we try to make the junk removal process as straightforward and clean as possible.
Thanks again for trusting San Jose Junk Removal Pros, and we’re always here if you need help in Los Gatos, Saratoga, Campbell, or nearby.
J
Jason Nguyen2 reviewsiTotal number of Google reviews Jason has written across all businesses on Google Maps, not just this one.
I worked with San Jose Junk Removal Pros on a complex removal in the Saratoga area and was impressed with how smooth and organized the process was. They clearly know how to handle jobs that aren’t simple pickups, and communication was straightforward from start to finish. I’d recommend them to anyone in the West Valley or South Bay needing reliable junk removal coordination.
Response from the owner · 10 months ago
Thank you, Jason — we really appreciate you taking the time to share this.
Projects like pool table removals and other complex items are exactly where coordination and experience matter most, especially in areas like Saratoga and the West Valley where access and logistics can be challenging. We’re glad the process felt smooth and straightforward from start to finish.
Thanks again for trusting us, and for highlighting the kind of work we focus on — removals that go beyond simple pickups and require a more thoughtful approach.
C
Calvin Ngo6 reviewsiTotal number of Google reviews Calvin has written across all businesses on Google Maps, not just this one.
San Jose Junk Removal Pros made the whole process incredibly easy. They were responsive, organized, and took great care handling a large item that required planning and coordination. It felt very professional from start to finish. Highly recommend if you want the job done right in the South Bay.
Response from the owner · 10 months ago
Thanks so much, Calvin — we really appreciate the kind words.
Jobs involving large, complex items often require extra planning and coordination, and we’re glad that came through in your experience. Our goal is always to make those tougher removals feel straightforward and professional from start to finish.
Thanks again for trusting us, and for recommending us to others across the South Bay — it truly means a lot.
N
Noah3 reviewsiTotal number of Google reviews Noah has written across all businesses on Google Maps, not just this one.
San Jose Junk Removal Pros was easy to work with from start to finish. They answered my questions quickly, explained what needed to be removed, and helped me avoid paying for more than I actually needed. Everything was handled professionally and on time. I’d definitely recommend them for junk removal or cleanup projects in the South Bay.
Response from the owner · 10 months ago
Thank you for the thoughtful review — we really appreciate it.
Our goal at San Jose Junk Removal Pros is to help South Bay residents and property owners understand what actually needs to be removed and when a full cleanout isn’t necessary. Taking the time to explain options upfront helps people avoid unnecessary costs and makes the process smoother from start to finish.
We’re glad everything was handled professionally and on schedule, and we appreciate the recommendation for junk removal and cleanup projects across San Jose and surrounding South Bay communities.
T
Tim Nguyen2 reviewsiTotal number of Google reviews Tim has written across all businesses on Google Maps, not just this one.
We had a great experience with San Jose Junk Removal Pros. They were quick to respond, clearly explained our options, and helped us figure out the most cost-effective way to get rid of unwanted items. The process was easy, pricing was fair, and the pickup was handled smoothly. Highly recommend them if you need junk removal or cleanup help in the San Jose area.
Response from the owner · 10 months ago
Hi Tim — thank you for the 5-star review and for trusting San Jose Junk Removal Pros. We’re glad we could respond quickly, walk you through the options, and help you choose the most cost-effective approach. Appreciate you highlighting the smooth pickup and fair pricing. If you ever need junk removal, cleanup help, or a property cleanout in San Jose or the South Bay, we’re here anytime.
T
Tom2 reviewsiTotal number of Google reviews Tom has written across all businesses on Google Maps, not just this one.
San Jose Junk Removal Pros helped me think through a yard debris and junk cleanup where it wasn’t clear what actually needed hauling versus what could be handled another way. Their guidance made it easier to understand the scope of the cleanup and avoid overpaying for unnecessary junk removal.
It felt like straightforward advice from someone experienced with junk removal and cleanouts in San Jose, not a sales pitch. I’d recommend them to anyone trying to figure out the right approach before scheduling a cleanup.
Response from the owner · 10 months ago
We really appreciate you sharing this. Helping people understand what actually needs junk removal versus yard debris or other cleanup options is important to us, especially when the scope isn’t clear at first. Our goal is always to give straightforward guidance so homeowners in San Jose and the South Bay can make the right call before scheduling any work. Glad we could help, and thanks again for the recommendation.
G
Georg Bischof1 reviewiTotal number of Google reviews Georg has written across all businesses on Google Maps, not just this one.
I reached out to San Jose Junk Removal Pros when I needed help figuring out the best way to handle a property cleanout, and the experience was straightforward and honest. They took the time to explain what qualified as junk removal versus yard or construction work, which really helped set expectations and avoid surprises.
Communication was clear, pricing guidance was transparent, and the overall process was easy. I’d recommend San Jose Junk Removal Pros to anyone in the South Bay looking for reliable junk removal or cleanup support.
Response from the owner · 10 months ago
We really appreciate you taking the time to share this. Helping homeowners and agents understand the difference between junk removal, yard debris, and construction cleanup is a big part of what we do, and we’re glad that clarity helped avoid surprises. We focus on honest guidance, transparent pricing, and straightforward communication so projects across San Jose and the South Bay stay stress-free. Thanks again for the recommendation.
